Emergency Dispatcher

• JOB NUMBER: 519578

• CLASSIFICATION: Safety Services Emergency Dispatcher 1

• GRADE: Grade 76

• WORK TYPE: On Campus, Staff Full-time

• ADMINISTRATIVE UNIT: University of Alaska Fairbanks

• SCHOOL/BUSINESS UNIT: UAF Safety Services

• LOCATION: Fairbanks

• CATEGORIES: Police/Fire

Position Summary:

The University of Alaska Fairbanks is accepting applications from qualified individuals for openings as an Emergency Dispatcher with UAF Police Department.

Duties:

Provide Emergency Communication Services. Responsible for initializing appropriate response to emergency situations for campus as well as Fairbanks community. Information is obtained via Enhanced 911 system, telephone, interpersonal and/or radio system. Responsible for determining appropriate response level and department(s). Works closely with all other departments in North Star Borough to assure mutual aid agreements are fulfilled and most efficient and effective resolution of emergency situation to assure limited loss of life and/or property. Utilizes priority response system for providing emergency assistance to victims prior to arrival of emergency personnel. Assures University's interests in limiting liability and fulfillment of expectations of community. Monitor and utilize multiple radio frequencies to ensure efficient and effective radio communications among emergency response personnel. Receive, identify and properly process emergency requests for medical, fire and/or police assistance. Maintain constant contact with all involved parties to ensure best possible outcome to the situation. Assure safety of police officers by providing them with all pertinent information and monitoring location and welfare at all times.

Support Safety Services by serving as primary information and inquiry point, which includes greeting, assisting, providing information, and directing students, staff, faculty, customer sand visitors. Receive, respond and route requests, concerns, comments and complaints. Service requests require extraction of valid and useful information to assess nature, scope and urgency of problem; apply sound judgment and quick response. Direct appropriate personnel to emergency situations. Communicate information efficiently and effectively via UHF radio, telephone, email and fax. Discretionary screening, routing and interpretation of numerous telephone calls. Assist Police and Fire Departments with requests for information regarding public safety incidents, security and injury prevention. Maintain strict confidentiality of all records and assure discretion of student employees.

Processing site for communication contacts via telephone, fax, email and over-the-counter verbal or handwritten, which is critical and essential for the daily function of all UAF facilities. Interpret and evaluate scope of request and provide planning assistance to requester as needed. Determine appropriate department response and assignment in a vast variety of grade and department options. Translate laymen description into trade terminology to provide clear and concise work description for safety and security staff and student personnel. Enter approximately 10,000 incident logs and service requests annually into a specialized computer program. Proficiency and accuracy of coding is crucial for the extraction of information to be used by management for statistics and requests for response utilized to manage budgets for Communications, Police and Fire. Finalize completed requests for service by evaluating consistency of written and computer records for validity and accuracy. Records are legal documents in both criminal and civil processes and discrepancies are reported to the Supervisor of Emergency Communications. Edit all records for appropriate spelling, grammar and political correctness to ensure highest possibility of protection of University's liability in incident response. Performs digital download of audio files from the recording server for legal requests. Able to troubleshoot problems with the recording system and train other dispatchers in its use. Monitor Zetron radio and the existing campus alarm systems.

Maintain individual records for each incident for each department. Record police activities in both hard copy and digital form as required. Provide initial input of all incidents into police records management system for use by UAF Police and as needed by Center for Student Rights and Responsibilities. Extract data and statistics from data systems for accountability and financial uses.

Provide for Police and after hours for Facilities Services callout. Assist with UAF shuttle bus dispatching and public information as required. Assist processing documents to prepare for outside agencies and district attorney office. Provide copies of legal documents and recordings upon request .

Clery Act Compliance. Performs duties as assigned to support Clery compliance.

The University of Alaska Fairbanks is accepting applications from qualified individuals for openings as an Emergency Dispatcher with the UAF Police Department. Successful applicants must be able to work in a fast paced and constantly changing environment. This includes, but is not limited to; answering multi-line telephone system, monitoring multi-channel radio frequencies, and assisting routine and emergency callers. Responding to emergency situations that are extremely challenging and stressful. Ability to stay focused, calm, and professional during stressful situations and events. Provide excellent verbal customer service skills at all times. Ability to maintain strict confidentiality of information acquired during course of employment. Ability to use office equipment, computers, and able to understand and learn various types of software programs and record management systems.

Ability to work 10-12 hour shifts as assigned is a must.  Successful applicants will be able to pass a background investigation.

 

Salary is $21.81 or DOE. UA provides a generous compensation package that includes excellent benefits including retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage.

 

This position requires working shifts as assigned to cover a 24/7 operational department.

Applicants must be able to obtain Alaska Public Safety Information Network (APSIN) security clearance within 30 days of hire.

Applicant must be 18 years of age.

Applicant must have high school diploma or GED.

Applicants will be required to clear a background investigation and will be required to submit the following documents for this process:

Driver's license, high school diploma or GED certificate, college transcripts, DD-214 ( for prior military only) and other documents as requested.

 

This position is open until filled with the initial application review taking place on July 8, 2022.  To ensure your application is considered, apply by 11:55 pm Alaska Standard Time, 7/7/2022.

 

How to apply to recruitment:

Submit cover letter describing why you want to be an emergency dispatcher, a resume, and three professional references that include email, phone, and nature of relationship for reference such as supervisor, co-worker, or owner. Volunteer reference are acceptable.

A typing test is required. This will be done during the recruitment screening process.  Applicants must be able to type minimum 40 WPM with not more than 1 error or at a 95% rate.

 

To be eligible for this position, applicants must be legally authorized for unrestricted employment in the United States. No work visas will be sponsored for this position.

UAF COVID Requirements:

Effective immediately, all new UAF hires, whose job function or work location results in the employee being subject to the UAF vaccine requirements guided by the Federal Contractor Employee vaccine mandate*, must be fully vaccinated with an FDA- or WHO- authorized or approved COVID-19 vaccine or have obtained a university-approved disability/medical or religious exemption no later than six weeks from the new hire's start date.

*Employees based on UAF’s Troth Yeddha’ (Fairbanks) campus, regardless of university affiliation and remote work status; Employees based in UAF research units outside Fairbanks (including Seward Marine Center, Kodiak Seafood and Marine Science Center, HAARP, Poker Flat, Lena Point, and Toolik Field Station); and Employees, regardless of their work location, paid by or directly working on impacted UAF federal contract.

 

Reasonable Accommodation Statement:

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

Affirmative Action Statement:

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual:

www.alaska.edu/nondiscrimination

Background Check:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Probationary Period:

Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment. During the probationary period, employment may be terminated for no reason or any reason. Promoted employees also serve a probationary period with limited rights of retreat.

Public Disclosure Statement:

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

University of Alaska is a Drug-Free Workplace. University of Alaska campuses are Tobacco-Free.

Training Policy:

It is the policy of the University of Alaska (UA) that all employees are required to complete training to meet the requirements of the positions they hold, and to complete the required training within a specified period to remain employed at the UA.

Contact Information:

If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.