Customer Service Rep: Anchorage Animal Care and Control (Part-Time)


JOB SUMMARY

Under the supervision of the Customer Service Supervisor, the employee will perform all of the clerical functions (paper and electronic) related to the intake, redemption and adoption of animals at the Anchorage Animal Care and Control Center (AACC).  The employee works with the general public on a daily basis in a variety of different situations.

REQUIRED QUALIFICATIONS

  • Minimum age 18
  • High School Diploma or GED
  • Able to proficiently speak, read, understand and write English
  • Minimum one year customer service experience
  • Minimum six months cash handling experience
  • Minimum six months experience in a professional office setting; greeting customers, answering phones, transferring calls, documenting information
  • Good computer skills
  • Good oral and written communications skills

DESIRED QUALIFICATIONS

  • Experience working in an animal-oriented organization
  • Ability to type at least 35 wpm
  • Knowledge of basic care for common pets

ESSENTIAL FUNCTIONS

  • In a timely manner, greet customers via the telephone or the front counter, ascertain the type of service requested by the customer and either provide the necessary service or direct them to the correct person or location
  • Answer customers in a courteous and professional manner regarding costs, care, lost and found animals, adoption services, animal rescue services and other services provided by the center
  • Assist public with animal claims and relinquishments, initial handling/restraint of animals, including leashing and walking a dog or putting cats into a carrier
  • Provide general information to the public regarding humane animal care and ownership responsibilities
  • Provide information to the public regarding the AACC’s policies and the laws set forth by the Municipality of Anchorage Health Department
  • Use the Chameleon computer database to enter, maintain, update, track and outcome animals brought to the center, as well as maintain the database to include, but not limited to, spay/neuter records, rabies tags, license tags and client information, and produce the required and requested documents
  • Process and record monetary transactions for adoptions, redemptions, payments for notice of violations, donations and fees for services provided
  • Responsible for the accuracy of all monetary transactions by recording all transactions in computer system and balancing the register drawer on a daily basis
  • Complete opening and closing procedures for customer service counter
  • Keep the customer service area neat and clean to maintain a professional public appearance

CORE COMPETENCIES

  • Commitment to Excellence: Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations
  • Corporate Values: Understand, embraces, and integrates DUS corporate values into everyday duties and responsibilities
  • Customer Service: Identifies and responds to current and future client needs by providing excellent service to internal and external customers
  • Safety and Security: Promotes a safe work environment for co-workers and customers
  • Teamwork: Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organization

 JOB SPECIFIC COMPETENCIES

  • Administrative Skills: Performs a variety of office, clerical and professional administrative duties, some of which may be confidential
  • Attention to Detail: Ensures one's own and other's work and information are complete and accurate
  • Communication Skills: Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others
  • Dependability: Consistently adheres to operational standards, ensures smooth operations and positive customer experiences, builds a productive workplace, is reliable and improves team morale

WORKING ENVIRONMENT

The majority of the work is performed in a professional office setting with a wide variety of people in differing functions, personalities and abilities.  The work requires interaction with the public.   

PHYSICAL DEMANDS

The work is generally sedentary, requiring routine walking, standing, bending and carrying items weighing less than forty pounds.

REASONABLE ACCOMMODATION

It is Denali Universal Services’ business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. 

EQUAL OPPORTUNITY EMPLOYER

Denali Universal Services is an Equal Opportunity Employer.

Anchorage, AK

13 day(s) ago