Facilities Service Technician

Cook Inlet Tribal Council


COOK INLET TRIBAL COUNCIL, INC.  

JOB DESCRIPTION  

Job Title: Facilities Service Technician I/II/III 

Department: Administration 

Reports To: Facilities Operations Manager 

Supervises: None 

Salary Grade: N3 (I), N4 (II), N5 (III) 

FLSA Status: Non-Exempt 

Job Type: Full-Time, Regular 

AKBCU:         No ICPA: No 

General Functions: 

The Facilities Service Technician supports the Facilities Team and is responsible for responding to the day-to-day maintenance needs of CITC’s assets and facilities in the greater Anchorage area and Matanuska Valley, including building related systems and grounds.   

Duties and responsibilities: 

Facilities Service Technician I: 

  • Provide responsive and professional customer service to all CITC staff, participants, vendors, and key stakeholders. 

  • Complete facilities work tickets as assigned. 

  • Assist in the fleet maintenance program for entire CITC fleet. Notify Facilities Operations Manager when vehicles need service/repair. 

  • Assist in set up of RCC conference rooms daily for scheduled meetings/events.  

  • Assist the Emergency Response Team, as directed. 

  • Perform routine inspections and checks of Life Safety and building systems. 

  • Assist in the daily external and internal mail for CITC departments and affiliates as needed.  

  • Maintain confidentiality according to regulations and procedures.   

  • Performs all related duties as needed and assigned. 

Facilities Service Technician II: 

  • Consistently perform all duties and responsibilities of a Facilities Service Technician I with a higher level of proficiency. 

  • Assist department staff with day-to-day operations, clerical duties, and special projects.  

  • Monitor the dedicated facilities email address(es) and respond to emails as appropriate. 

  • Contribute to CITC safety by coordinating efforts with security and safety programs 

   Facilities Service Technician III: 

  • Consistently perform all duties and responsibilities of a Facilities Service Technician II with a higher level of proficiency 

  • Respond to security issues and coordinate response to incidents. 

  • Purchase and delivery of supplies from vendors.  

  • Create, assign and approve facilities work tickets. 

  • Delegate and supervise on-site work of FSA’s and FST’s as directed by management.   

Job Specifications for All Levels:  

  • Continued employment is contingent upon satisfactory completion of state and federal background check. 

  • Valid Driver’s License and insurable under CITC’s automotive insurance, which requires the driver to be at least 21 years of age. 

  • Must have current First Aid and CPR certifications or be able to obtain within three months from date of hire. 

  • Must be able to lift 60 pounds.  

  • Effective problem-solving and analytical skills. 

  • Effective time management skills and ability to organize and prioritize tasks and keep a schedule of daily activities. 

  • Excellent written and verbal communication skills.  

  • Excellent interpersonal customer service skills and ability to work with people professionally. 

  • Ability to understand and execute oral and written instructions. 

  • Ability to work in a collaborative team environment. 

  • Ability to coordinate multiple activities at once. 

  • Ability to be adaptable, cope with stress, and maintain composure in a fast-paced work environment. 

  • Ability to communicate with Participants in a calm, compassionate manner. 

  • Ability to use hand tools and necessary equipment to complete tasks required for essential job functions. 

  • Demonstrated knowledge and understanding of the social, health, educational, training, and cultural needs of the Alaska Native and American Indian community.  

  • Maintain confidentiality of CITC participants and staff following all applicable rules governing confidentiality, HIPPA and CFR 25.   

Minimum Core Competencies: CITC Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem Solving/Critical Thinking, Communication Skills.    

Minimum qualifications: 

Facilities Service Technician I: 

  • High school diploma or equivalent qualifications/certifications. 

  • Experience using basic hand tools and performing essential functions. 

Facilities Service Technician II: 

  • Meets Facilities Service Tech I qualifications. 

  • Advanced understanding of general maintenance procedures and techniques.  

  • One year of experience working in facilities maintenance or a related field.    

Facilities Service Technician III: 

  • Meets Facilities Service Tech I/II qualifications. 

  • Post-secondary education/certification in HVAC, industrial mechanical maintenance, or relevant field. 

  • Two years of experience working in facilities maintenance or a related field.     

Preferred qualifications: 

  • Associate’s degree in Business, Project Management, Facilities Management or related field.  Relevant experience may substitute for the educational requirement on a year-for-year basis. 

  • Experience working with Alaska Native people, knowledge of their values and belief systems and ability to provide culturally competent services. 

Anchorage, AK

2 day(s) ago