Retention Coordinator/Program Assistant

• Job No:
525783
• Classification:Student Services Professional 2
• Grade:Grade 78
• Work type:On Campus, Staff Full-time
• Administrative Unit:University of Alaska Anchorage
• School/Business unit:UAA Office of the Provost
• Location:Anchorage
• Categories: Administrative/Personnel, Office/Clerical, Student Affairs/Services

Position Summary:
Student Support Services (SSS) is a federally-funded TRIO program through the U.S Department of Education that serves 160 low income, first generation college students, and/or students who experience disabilities at the University of Alaska Anchorage. The program's mission is to increase retention and baccalaureate attainment rates among program participants. The Retention Coordinator/Assistant provides both student facing services and integral administrative support for the success of the program. The position is responsible for maintaining consistent contact with students, recording keeping in accordance with federal legislation and program requirements, executing essential administrative functions, and serving as a member of the SSS team. This position will also assist in the development and facilitation of SSS workshops, events, and new participant recruitment and selection.

Duties:
10Programming Development and Support: Assists with the recruitment and selection process of new SSS participants. Build collaborative relationships with secondary and post-secondary school programs, and with the community at large. Coordinate outreach efforts to community and university agencies to enhance student success. Produce and distribute information related to educational opportunities, resources and SSS programming. Assists with the development and delivery of the SSS Summer Bridge Program and other student conferences. Assists with the creation and facilitation of various student development and skill-building workshops, seminars, or activities. Aids in the development and delivery of cultural events and leadership programs not usually available to underrepresented students. Assists in coordinating tutor activities in the absence of the Program Assistant. Develops and implements other programming components as needed that are designed to meet the SSS mission and goals.Essential 40Academic Success: Build relationships with participants to facilitate their development and success and connect them to campus resources. In individual and in group settings provide educational and academic information and advice to SSS participants regarding postsecondary planning, admissions requirements, application processes, general education, and graduation requirements. Provide success strategies to enhance students'' achievement of their educational goals. Proactively outreaches to participants on a regular basis to ensure students are progressing academically and able to satisfy program participation requirements. Serve as an advocate and liaison for students to internal offices including faculty, Academic Advisors, Enrollment Services, Financial Aid, the Dean of Students Office, and other support programs. Provide information about and assist students in the application process to graduate school. Financial Aid Support: Assists students in understanding the financial aid process, assists with on-time completion of FAFSA applications, helps with college and third-party scholarship applications and referral to funding sources, reviewing scholarship essays or referring students to tutoring assistance, and connecting with the office of financial aid as needed. Career Guidance: Provide career exploration and guidance activities (including administration), and coordinate the interpretation of assessments. Provide occupational information and make referrals to educational programs and Career Exploration and Services.Essential 50Grant Reporting, Record-Keeping, and Accountability: Responsible for keeping all financial records for SSS''s annual budget. Duties include: performing accounting functions, budget projections, reconciliations, soft ledger preparations, leave projections and tracking in Banner Finance, and maintaining timely and accurate account records. Duties also include determining immediate and long range supply needs of the department, purchasing, and procard management. Production and dissemination of office correspondence and reports, and the maintenance of inventory. Duties include assisting the Director in the preparing of federal reports and grant applications, the maintaining of office equipment inventory, and the maintaining of SSS resource library (including computer software) records. Personnel/Cost Center Clerk. Duties include preparing all hiring/ continuing/ termination documents, maintaining confidential files to include those of participants and personnel (director, assistant director, coordinator, student tutors/mentors, and temporary staff), and processing all purchases, travel requests, leave requests, job forms and time sheets. Updates and maintains program webpages and ensure compliance with Americans with Disabilities Act. Maintains confidential student files to document participant contacts for internal and external reporting purposes in accordance with federal legislation and program requirements. Documents contacts with participants, including assessment results, services provided, educational plans, and follow-up activities. Provides student level data to the Director when requested and in accordance with program requirements. When necessary, assists the Director with submission of the Annual Performance Report and other institutional reports.

Knowledge, Skills, Abilities:

• Passion for higher education and student success.
• Strong knowledge of University programs, policies and procedures, and campus support services.
• Knowledge of Federal Financial Aid application and process.
• Demonstrated experience in working with individuals from diverse academic, cultural, and economic backgrounds.
• Exceptional customer service and interpersonal skills, including active listening skills and a willingness to initiate dialogue.
• Strong oral and written communication skills.
• Sound professional judgment and discretion, capacity to maintain the strictest of confidentiality.
• Periodic after-hour and weekend service delivery is required.
• Excellent computer skills with various software programs to include databases, spreadsheets, and word processing programs (Microsoft Word, Excel, PowerPoint, and Google).
• Experience with Banner and StudentAccess preferred, or ability to be trained within one month of hire.
• Ability to work independently and as a team member in a fast-paced environment.
• Ability to plan and organize on both a daily and long-term basis.
• Demonstrated ability to build relationships, network, and work effectively with a campus community and community organizations.
• Demonstrated commitment to the goals and objectives of TRIO Student Support Services.

Preferred Experience & Education:
Experience working with the target population (first generation and low income students, including students who experience a disability) in a higher education setting. At least two years of relevant experience in academic advising, counseling, or coaching. Experience facilitating groups. Experience with various learning strategies, student development, advising techniques, and assessment. Experience contributing to a pervasive workplace culture of respect, advocacy, and engagement.

Administrative, coordination, organizational and computer skills. Knowledge of Microsoft family computer software operations and Banner system fiscal operations. Knowledge of the basic operations and maintenance of UAA departmental websites.

Required Experience & Education:
Bachelor's degree is required preferably in education, counseling, psychology, social work, or related field from a post-secondary institution whose institutional accreditation is recognized by the U.S. Department of Education and/or the Council on Higher Education Accreditation.

Salary Information:

This is a full-time, term-funded, non-exempt staff position complete with both a competitive salary and https://alaska.edu/jobs/benefits.php. New hires will be placed on the https://www.alaska.edu/hr/benefits/compensation/files/fy24_staff_salary_grid.pdf, Grade 78, step 1 ($24.74 per hour) with the opportunity for advancement upon yearly review.

Special Instructions to Applicants:

Please attach a resume, cover letter, and the names and contact information for three (3) professional references with your application.

The review process for applications will begin on October 6, 2023.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

This position is a term-funded position and is reviewed annually for contract renewal at the University's discretion.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: http://www.alaska.edu/nondiscrimination.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

If you have any questions regarding this position, please contact Meagan Sullivan, TRIO HR Coordinator, at mailto:mesullivan4@alaska.edu or 907-786-4829.

Applications Close: Open until filled

To apply, visit: https://apptrkr.com/4621533

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