SUMMARY

This position provides approved transportation services to elders, patients, and beneficiaries in accordance with CRNA’s Promise Statement and directives.

JOB DUTIES

• Provide transportation to medical facilities and specialty clinics in accordance with program policies.
• Assist Clients in and out of patient transport vehicles.
• Remain available for duty as indicated on the Monthly Drivers Schedule.
• Make round trips to transport clients to and/or from medical facilities in Anchorage or Fairbanks.
• Maintain periodic contact with the supervisor when on long distance transports, via cell phone.
• Perform daily vehicle inspections prior to use, and report any issues to supervisor.
• Maintain trip log throughout the day, following policy and procedure.
• Responsible for cleaning out fleet vehicles as needed, and at end of shift.
• Maintain confidentiality in regards to the patient and program matters, and carryout rules of Health Insurance Portability and Accountability Act (HIPAA), which protects patient rights.
• Perform other duties as assigned.

NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES

• Basic knowledge of vehicle maintenance needs, including emergency roadside repairs (e.g., fix/change a flat tire).
• Ability to assist with the usage of handicapped accessibility equipment.
• Ability to work calmly and efficiently under emergency situations, and with others when rendering care.
• Strong understanding and sensitivity to Alaska Native culture and lifestyle, with demonstrated experience working effectively with Alaska Native population.
• Strong written, analytical, verbal, and interpersonal skills.
• Effective oral and written communications skills with sensitivity to lifestyles of targeted participants.

• Ability to keep accurate records and produce timely and accurate written reports.
• Ability to maintain strict confidentiality as required for HIPAA, other regulations and organization matters.
• Ability to learn and apply program/agency operating policies and procedures.
• Ability to manage multiple priorities and tasks concurrently and meet deadlines.
• Ability to establish and maintain cooperative working relationships, including outside contacts.
• Ability to work independently as well as with teams.

Qualifications

MINIMUM QUALIFICATIONS

• High school diploma or equivalent.
• Valid Alaska driver’s license, with satisfactory driving history to qualify for company insurance.
• Complete internal customer service training within one year of employment.
• Complete Patient Care Attendant (PCA) certification within one year of employment or as offered.
• Complete Defensive Driving Course within thirty (30) days of employment.
• A combination of experience, education, and training may substitute for degree requirements on a year for year basis.

PREFERRED QUALIFICATIONS

• One (1) year of experience in Customer Service and/or Transportation.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The work is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 25 lbs. The majority of work is performed in a vehicle with a wide variety of people with differing functions, personalities, and abilities. CRNA is a smoke free and tobacco free campus. Will require local and long-distance travel between compact services of CRNA which may involve exposure to extreme weather conditions. Works in an environment where protection of client confidentiality is essential. Personal Protective Equipment will be provided when and where needed.

SPECIFICATIONS

Supervision Received:

Work will be monitored through meetings, reports, and regular communication with the immediate supervisor. General guidelines for operations are based on program requirements, conditions of grant award(s), and the general policies and procedures of CRNA. 

Supervision Exercised:

Position will not exercise supervision.

Contacts:

Contacts include and not limited to volunteers, organizational staff, clients, and outside agencies.

CONDITIONS OF HIRE

• All employment at CRNA is “at will.” This means that the employee or CRNA may terminate employment at any time and for any reason. Unless specified in writing, no term of employment is expressed or implied for this position.
• CRNA is a no tolerance workplace. All employees must pass an initial and random drug and alcohol screening to be eligible for and maintain employment.
• CRNA has several positions that require a criminal background check for the safety of our clients. All employment offers in the “covered” classification are conditional until CRNA has received a Federal criminal background check verifying eligibility to work in these programs.
• First Aid/CPR certification must be obtained within 90 days of hire for required positions.
• Annual TB screens for required positions.