Emergency Dispatcher

Emergency Dispatcher

• Job No:
• Classification:Safety Services-Emergency Dispatcher 1
• Grade:Grade 77
• Work type:On Campus, Staff Full-time
• Administrative Unit:University of Alaska Anchorage
• School/Business unit:UAA VCAS University Police
• Location:Anchorage
• Categories: Law/Enforcement/Compliance, Police/Fire

Position Summary:
Emergency dispatchers gather, correlate, prioritize and analyze all pertinent information regarding emergency and non-emergency situations, in order to establish proper UPD response/procedure and requirements. Solve complex problems daily using established guidelines and procedures in order to provide correct safety, security and services for the general public and police officers. Dispatchers often make technical decisions without referral to higher supervision due to the immediacy of the situations at hand- for instance, when to make a call out (home phone) to supervisors, the Chief, Lieutenants, Dean of Students, Chancellors' personnel and the CRT group. Decide whether a Building Manager needs to be contacted, etc. Must know how to react to volatile situations/people and how to proceed with the correct responder/s. Due to the increasing domestic, terrorism and more volatile situations that have risen world-wide, dispatchers are continuously taught/updated on how to handle individual situations. For example: bomb threats, terroristic threats, sexual assaults, etc. Dispatch must be able to recognize any/all threats/situations (telephonically) involving the UAA community and surrounding areas and know the proper response, responders and contacts for each situation. We are hiring three positions, apply today!

10Access State and Federal Criminal Information Systems for basic person, vehicle and criminal data/information activities on an individual, in response to the officer''s request, during investigations and traffic incidents.Essential 10Efficiently maintain and update department resource documents relating to: Building security, Building/Room access authorizations, Building lock-up logs, Student Schedules, Building managers and home phones for emergency call-outs, Weekly after hours schedules, UAA/Employee listings, Law Enforcement and UPD Memos/Wanted Persons notices, Trespass Listing, Call-out lists for Facilities Services personnel and to include other UAA employees involved with other pertinent listings. Updating UPD listings for all phone contacts used by personnel. Updating/maintaining other various listings/access to UAA departments/buildings etc. Update and maintain all Law Enforcement Data/Procedures utilized for APSIN/NCIC & NLETS.Essential 10Monitor radio systems UPD, Campus Services and APD. Dispatch the correct responders and assistance.Essential 10Monitor UAA Fire/Intruder Alarm Data Systems. Coordinate with responsible parties and responders. Monitor Facility Services Alarm Trouble System for equipment problems and contact a responding maintenance technician. Monitor multi-camera CCTV system for in-progress event, and relay pennant information to responders.Essential 10Process and file police reports. Provide Public Safety documents for other Internal UA Departments and External Law Enforcement and Insurance agencies, as requested. Enter data into the UPD Data Computer System for all calls for service/incidents. Securing and documenting Lost & Found property, to include tracking and notification of ownership.Essential 20Answer a 16-line phone system, to include blue light Emergency phones and Elevator Emergency phones, and dispatch to appropriate UPD/UAA personnel. Using available resources, dispatch officers and/or parking CTO''s to provide safety, assistance and services to the UAA Community; to include locating faculty, staff and students for Emergency Contacts/Welfare checks and if possible to contact via telephone.Essential 30Coordinate and dispatch responses to requests for assistance, to UPD Officers, UAA Community and the general public, while on or near UAA property; 24 hours a day, 365 days a year. To assist/aide the safety of all UPD officers while on duty.

Knowledge, Skills, Abilities:
Must be at least 18 years of age and have no criminal history.

Ability to receive, interpret, respond to and process information and radio logs, completely and accurately. Ability to evaluate and prioritize all information data in regular and emergency situations and make well-informed analytical and rational decisions regarding the safety and security of: the general public, department personnel, UAA staff, faculty, students and UAA property. Ability to make independent decisions and perform more than one job task simultaneously.

Excellent problem solving, mental recall and written and oral communication skills. Ability to maintain accurate, legible and coherent dispatch logs. Ability to remain calm and properly dispatch and coordinate responses. Knowledge of dispatch regulations/manual and procedures. Ability to give directions and addresses telephonically to student, faculty, staff and other pertinent agencies. Ability to receive and process confidential information for dissemination.

Ability to use multi-line telephone systems using proper public and telephone etiquette related to handling police and emergency situations and UAA services. Knowledge of police radio procedures including knowledge of Alpha Codes and Ten Codes (officer response).

Ability to work with and learn UAA's CCTV system.

Demonstrated ability to use a computer as well as Law Enforcement World Wide Communications Networks. Must be able to type accurately at 35 words per minute. General office skills.

Knowledge of APSIN, National Crime Information Center (NCIC) and The National Law Enforcement Telecommunications System (NLETS) regulations and policies. Data entry skills to enter data and maintain stolen/found property to APSIN, as well as update data on Basic Person records.

Knowledge of local, state and federal agency jurisdictions and responsibilities. Knowledge of local, state and University policies and procedures including Alaska State Statutes.

Ability to respond to work (depending on availability) when coverage is needed to replace the current on duty dispatcher should they call in ill, or they are on scheduled annual leave. UPD must have a dispatcher on duty 24 hours a day, 365 days a year.

Typical Experience:
At least 3 months of dispatching experience, preferably possess 6 months emergency law enforcement dispatching.

Six months of computer skills: to enter and extract data from various types of computer programs, such as the Alaska Public Safety Information Network (APSIN), law enforcement Computer Aided Dispatch (CAD) systems, alarm systems and various data entry and spreadsheet programs.

Experience which demonstrates ability to communicate effectively in person and speak clearly and coherently on a public radio network. Experience with heavy public contact and communication. Computer-aided dispatch (CAD) experience.

Required Education or Training:
Must have a High School diploma or equivalent.
Must possess or train to receive:

• APSIN/NCIC/NLETS certification

• UA Banner system access

• Police/Emergency Dispatcher

• Knowledge of/training in Alaska State Statutes and UPD/UAA Policies, procedures

• Verbal communications using law enforcement terminology

Salary Information:

This is a full-time, 12-month, non-exempt staff position complete with both a competitive salary and https://alaska.edu/jobs/benefits.php. New hires will be placed on the https://www.alaska.edu/hr/talent/files/fy23-salary-schedules/FY23_A4_Staff-Salary-Grid_com-Hrly-bi-ann_w-desc-rpt.pdf, Grade 77, based on education and experience.

Special Instructions to Applicants:

Please attach a resume, cover letter, and the names and contact information (email address and phone number) for three (3) professional references with your application.

The review process for applications will be begin on Friday, December 30, 2022. To ensure consideration, please apply by 11:55 PM, Alaska Standard Time on Thursday, December 29, 2022.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual: http://www.alaska.edu/nondiscrimination

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

If you have any questions regarding this position, please contact Katelyn Leary, HR Coordinator, at mailto:kaleary@alaska.edu or (907) 786-4801.

Applications Close: Open until filled

To apply, visit: https://apptrkr.com/3824890

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Fairbanks, AK

7 day(s) ago

Closing Date 2023-02-23