Ketchikan Indian Community (KIC) Overview:

Ketchikan, Alaska is a cozy coastal town, rich in community and culture. Ketchikan Indian Community has the honor to be the governing body for the Natives in the Ketchikan area. The tribe began direct delivery services to the Native residents with only two staff members in 1975. The staff has grown to over 150 employees with the increased identification of the tribal community needs. Beginning in 1992 KIC became a signatory in a compact of self-governance between Southeast Tribes and the United States of America, providing services to tribal members in a Government to Government Relationship, upholding Sovereignty for tribal members. The Tribal Council as the established governing body provides oversight and works in collaboration with the KIC staff, who focus on daily business operations to provide the highest quality of programs and services to Tribal Members. Traditional Southeast tribal values drive KIC. The KIC mission is to preserve tribal member’s sovereignty, enhancing economic and cultural resources and promote self-sufficiency and self-governance for their citizens through collaboration, service, and advocacy. KIC partners with the community and tribal members to deliver services and provide assistance in improving the lives of all tribal members.

Work LOCATION: 2960 Tongass Ave, Ketchikan, AK, 99901


Consistent with Public Law 93-638 and other federal laws recognizing inherent right of the Tribe to exercise Indian Preference. Documentation of Tribal Enrollment must be included with application submission.

Job Summary

Incumbent in this position will share in providing patient care in the clinical setting in accordance with the scope and practice guidelines set forth by the American Association of Medical Assistants (AAMA) or the National Certified Medical Assistant Association (NCMA).  Practice will be completed professional and be governed by the certifying body and the specific policies KIC maintains to ensure that all patient needs are met.

Essential Job Functions:


  • Preparing and gathering information needed for the visit;
  • Rooming patients per clinic guidelines;
  • Completing appropriate aspects of patient care to include: vital signs, height, weight, an eye exam if needed, and to provide approved injections (vaccines), ECG’s, pre-exam prep, assisting provider during exam, collecting lab specimens, completing CLIA waived testing as needed;
  • Performing minor, noninvasive treatments to include: applying simple dressings, providing simple dressing changes, removal of sutures after wound assessment by a provider);
  • Setup and assist in procedures, will observing sterile technique;
  • Assist in moving and/or transporting patients as needed;
  • Answering patient questions or refer them to the proper source;
  • Clean exam rooms per protocol, observing standard precautions based on reported symptoms;


  • Following Infection Control policy regarding terminal cleaning and sterilization of reusable durable equipment;
  • Maintaining sterilization log;
  • Reporting to supervisor or designee, any positive spore tests and follows policy for recall of sterilized supplies;
  • Storing equipment after cleaning.


  • Maintaining a working inventory of medical supplies;
  • Performing daily stock of exam rooms;
  • Maintaining clean and neat supply storage areas.


  • Addressing complaints regarding administrative functions and works with supervisor to resolve;
  • Attending and participating in appropriate administrative and committee meetings.


  • Understands the Tribe’s and employees needs by demonstrating courtesy, diplomacy and tact during interactions with internal and external parties;
  • Demonstrates continuous initiatives for improvement of administrative services;


  • Reporting any unsafe conditions to appropriate supervisor upon discovery;
  • Cleaning dirty/used supplies and equipment;
  • Complying with federal and state laws and regulations regarding the protection of the health of employees and provide for appropriate occupational health services for those employees.


  • Participating in the quality assurance program;
  • Assisting staff with ideas for ways to improve administrative services;
  • Generating reports.


  • Participating in the appropriate committees and other workgroups;
  • Performing other related duties as directed by supervisor.

KIC Competencies:

Cultural Competency: To be respectful and responsive to the health beliefs, practices, and cultural and linguistic needs of KIC Tribal Members. Developing cultural competence is an evolving, dynamic process that takes time and occurs along a continuum.

Commitment: To serve Tribal Members and set a high standard for yourself in your performance; strive for results and success; convey a sense of urgency and bring issues to closure; and stay persistent despite obstacles and opposition. 

Customer Service: Meet/exceed the expectations and requirements of internal and external customers; identify, understand, and monitor the needs of both internal and external customers, always talk and act with customers in mind; and recognize working colleagues as customers.

Effective Communication: Ensure important information is passed to those who need to know; convey necessary information with respect, clearly and effectively orally or in writing

Responsiveness and Accountability: Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work.


  • Knowledge of and ability to provide basic nursing procedures for a variety of patients;
  • Knowledge of universal precautions and Safety measures in providing patient care;
  • Knowledge and skill in gathering, reporting, and recording patient information;
  • Knowledge of RPMS computer application skills - word processing, database management, and spreadsheet programs;
  • Ability to elicit cooperation from and work in a cooperative manner with professional and non-professional associates.
  • Knowledge and ability to carry out rules of Health Insurance Portability and Accountability Act (HIPAA), which protects patient rights;
  • Skill of being able to utilize a maximum degree of professionalism and diplomacy with those who may be experiencing a high degree of stress mentally and/or physically (for both patients and co-workers);
  • Ability to communicate professionally over the phone and in person in a positive and clear manner;
  • Ability to manage simultaneously multiple tasks, including phone calls, computer operations, and in-person visitors;
  • Ability to be flexible in order to perform at the highest level as a team player;
  • Ability to take directions from supervisor and/or designee;
  • Ability to maintain confidentiality of all KIC operations and staff.

Physical Activities Include

Must be able to hear.  Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Ability to use hands to finger, handle, or operate objects tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch; and taste or smell.  Each of the listed activities also requires standing, sitting, walking, bending, and stooping, climbing on stools and ladders, and routinely lifting and carrying items and boxes up to forty (40) pounds.

Position demands long periods of walking, standing, as well as the ability to lift, bend, and stoop, in the process of patient care.


Current AAMA or NCMA license

Education and Experience

Two years ambulatory nursing experience required.

Ketchikan, AK

9 month(s) ago