Patient Experience Specialist I - Full Time and Part Time - $15.11 - $18.13/hr


Directions to Apply: Select the apply link > on the grey search bar under "Category:" select "Hospitality and Travel"  > click "Search Jobs"  > click "Patient Experience Specialist I"

If you cannot find the positng feel free to email us at QCCCManagement@anthc.org 

Summary:
Under general supervision, provides customer services to patients, visitors, and public. Maintains consistent patient flow. Greets patients, families and visitors in a professional manner and determines needs.

Responsibilities:

SPECIALIST DUTIES

Functions as first point-of-contact for directing patients to medical and health related services. Answers questions about hospital organization, providers and locations; serves as a resource person and provides accurate information and directions for hospital, clinics, programs and services.     Answers phones and records detailed accurate phone messages and disseminates to appropriate areas. Updates and maintains accurate phone list. Makes follow up phone calls as needed.

Assists patients to help them understand the process of their care and learn more about their health. Escorts patients to their designations. Comforts and assists families with the grieving process and bereavement preparations. Coordinates ground transportation for patients.

Maintains wheelchairs for cleanliness and patient availability.

 

KNOWLEDGE and SKILLS

·         Knowledge of customer service concepts and practices.

·         Knowledge of HCAHPS, CG-CAHPS and other patient experience survey instruments.

·         Knowledge of Patient Experience education trends, literature and systems.

·         Knowledge of call center operations.

·         Knowledge of safety, infection and quality control standards.

·         Knowledge of medical terminology.

·         Knowledge of privacy rules and regulations.

·         Skill in persuasive conflict resolution.

·         Skill in effective oral and written communication.

·         Skill in working independently or as a team member.

·         Skill in assessing and prioritizing multiple tasks, projects and demands.

·         Skill in establishing and maintaining cooperative working relationships with other employees.

.    Skill in operating a personal computer utilizing a variety of software applications.

 

Other information:

 

MINIMUM EDUCATION QUALIFICATION

A high school diploma or GED equivalent.

 

MINIMUM EXPERIENCE QUALIFICATION

Non-supervisory – Two (2) years of customer service experience. An equivalent combination of relevant education and/or training may be substituted for experience.

 

PREFERRED EXPERIENCE QUALIFICATION

Ability to speak an Alaska Native language.


ADDITIONAL REQUIREMENTS

.         May be required to work evenings, weekends or holidays.

·        Patient Experience Specialists III may be required to rotate on the on-call schedule.

.    Within 6 months of employment, will need to complete the PX-101 training.

Anchorage, AK

6 day(s) ago

Tribal Affiliation(s)
Any Affiliation

Closing Date 2022-08-22