Testing Center Specialist and Evening Coordinator

• Job No:
525726
• Classification:Administrative Specialist 1
• Grade:Grade 77
• Work type:On Campus, Staff Full-time
• Administrative Unit:University of Alaska Southeast
• School/Business unit:UAS Sitka Campus Director
• Location:Sitka
• Categories: Administrative/Personnel, Office/Clerical, Other, Student Affairs/Services

Position Summary:
This UAS Sitka Campus position is responsible for administering, proctoring, and monitoring placement tests, course exams, professional, workforce, and standardized tests for Sitka and distance testing candidates. Provides direct student support and academic coaching services. Assists with general administrative support for the Student Success Center. Responsible for maintaining some evening hours.

Duties:
15Direct Student Support and Academic Coaching: Provide one-on-one or small group academic coaching for distance and in-person students using appropriate technology, resources, and best practices. Utilize excellent listening and customer service skills to respond to inquiries and needs related to student support services, making referrals and directing students to appropriate personnel as needed. Provide general reception for Student Success Center (SSC) and its primary shared telephone line. Serve as primary administrator of the relevant SSC and testing email accounts and corresponding calendars.Essential 25Evening Coordinator and Special Projects: Responsible for keeping building open after-hours for at least two days per week during the academic year (summer schedule may shift). In addition to maintaining evening hours for students to access SSC study space and services, assist with evening activities/events coordinated by faculty/staff/students by monitoring safety and security of the campus premises and troubleshooting issues as they arise. Secure closure of building. Assist with special projects as assigned.Essential 5General Administrative Support: Oversee office supply stock, inventory, and other materials that may need regular replenishment. Attend pertinent meetings, serve on appropriate work groups, and support various campus activities, events, and committees as assigned. Maintain the overall orderliness and presentability of the physical spaces and resources within the SSC, Quiet Study Lounge, Testing Rooms, and other designated study/tutoring rooms and spaces. Report maintenance or janitorial needs.Essential 55Testing: Serve as primary proctor for local Sitka students and testing candidates. Follow departmental protocol for administering and monitoring placement tests, course exams, professional and standardized tests, and workforce testing for Sitka testing candidates under general direction and task assignment by supervisor. Communicate with faculty and students to facilitate distance student proctor site setup, proctor validation and vetting according to campus policy, and dissemination of testing materials and faculty instructions. Assist with testing center site set-up, including computer updates and configuration, and technical troubleshooting of testing center computers. Serve as liaison between proctors and faculty for any testing instructions, scheduling, irregularities, questions, incident reporting, or other problems. Schedule local tests and exam appointments and assign proctors. As assigned, complete necessary certifications and training to proctor/administer standardized, professional, or non-university examinations. Ensure the implementation of any Disability Support Services testing accommodations.

Knowledge, Skills, Abilities:
REQUIRED:

• Strong listening and customer service skills, with the ability to problem-solve and mitigate conflict.

• Ability to interpret and adhere to detailed instructions, procedures, and regulations for internal and external testing and proctoring protocol.

• Computer skills beyond entry level including Microsoft Word, Excel, and desktop publishing with an ability to regularly access and utilize educational records databases.

• Aptitude for understanding another's situation and expressing empathy.

• Ability to manage confidential materials, detailed student records, and sensitive and FERPA-protected student information.

• Ability to support students in a variety of areas by answering general questions and making appropriate referrals to specialized Student Services personnel.

• Ability to communicate effectively and professionally in person, over the phone, and in written and electronic correspondence.

• Ability to quickly become familiar with university programs, policies, and procedures to adeptly and accurately relay information to students.

• Ability to work as an engaged and influential part of a team.

• Ability to work a semi-flexible schedule to accommodate evening programming or operating hours.

PREFERRED:

• Knowledge and experience using Banner or other database/data entry software, programs, and/ or enterprise systems.

• Knowledge of educational technology to reach online students.

• Ability to adapt to using and troubleshooting (with the help of tech support) a multitude of computer software programs and online platforms used for local and distance testing.

Preferred Experience & Education:
PREFERRED:

• Associate's degree and/or two years of relevant professional office/administrative experience, preferably in the field of higher education working directly with students or in other adult educational services settings.

• Demonstrated experience working with diverse populations.

Required Experience & Education:
REQUIRED:

• One year college coursework and one year relevant experience, or an equivalent combination of training and experience.

Salary Information:

This is a full-time, non-exempt staff position complete with both a competitive salary and https://alaska.edu/jobs/benefits.php. New hires will be placed on the https://www.alaska.edu/hr/benefits/compensation/files/fy24_staff_salary_grid.pdf, Grade 77, based on education and experience.

Special Instructions to Applicants:

Please attach a resume, cover letter, and the names and contact information for three (3) professional references with your application.

Applications will be reviewed on a rolling basis until a successful candidate is identified. Review of application materials will begin immediately. Search and selection procedures will be closed when a sufficient and viable number of qualified candidates have been identified.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: http://www.alaska.edu/nondiscrimination.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

If you have any questions regarding this position, please contact Jill Hanson, Sitka Campus HR Coordinator, at mailto:jmhanson@alaska.edu or 907-747-7733.

Applications Close: Open until filled

To apply, visit: https://apptrkr.com/4605070

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