Student CARE and Outreach Coordinator

Student CARE and Outreach Coordinator

• Job No:
• Classification:Student Services Professional 3
• Grade:Grade 79
• Work type:On Campus, Staff Full-time
• Administrative Unit:University of Alaska Fairbanks
• School/Business unit:UAF Student Services
• Location:Fairbanks
• Categories: Student Affairs/Services

Position Summary:
The Office of Rights, Compliance and Accountability (ORCA) at the University of Alaska Fairbanks is looking for a dedicated, compassionate, and motivated individual to join their team as a Student CARE and Outreach Coordinator. ORCA assists students with achieving their personal, academic, and life goals through student-centered programs and services while maintaining a safe and inclusive learning environment. The Student CARE and Outreach Coordinator Position provides guidance and support to a diverse range of students, staff, faculty, and community members to actively address concerns through ongoing case management. The position assists students in resolving educational and personal challenges that may impede their academic progress. The work produced by this position requires strong knowledge of mental health, student advocacy and crisis management. The scope of this position is to collaborate in providing support to students in distress by triaging concerns and coordinating a response from the college community.

2020% OUTREACH In addition to case management, the Student CARE and Outreach Coordinator is expected to engage in targeted outreach to students, staff, faculty, and community members. Educate students, staff, and faculty on ORCA services, student responsibilities and rights, common issues within higher education, and topics of interest; Create and present trainings to diverse audiences; Utilize media and department collaborations to reach online and distant students; Work with campus partners to design and implement policies and programs; and Strengthen campus and community relations.
• Participate in the development of educational programming in order to meet students' needs and interests
• Create and deliver trainings or presentations on specialized area of student service knowledge
• Establish performance outcomes for programs
• Plan, organize, and direct a variety of programs promoting student successEssential 55% OTHER Perform basic office duties; Collect, analyze, and present data; Prepare agenda for team meetings; Maintain a safe and inclusive environment; Handle sensitive information in a professional manner; Adhere to all University, State, and Federal laws, policies, and regulations; and
• Review policies and procedures and recommend changes as warranted
• Interpret and apply policies and procedures as appropriate
• Monitor budgets and timelines as applicable Other duties as assignedEssential 7575% CASE MANAGEMENT Case Management is the ongoing and documented outreach and support done by a professional to assist an individual with addressing an extenuating circumstance, issue, or concern. Acting as a case manager, the Student CARE and Outreach Coordinator is expected to: Connect with a diverse community on the micro and macro levels; Handle a dynamic caseload in a timely and efficient manner; Advocate for students in need while upholding University policies; Refer students, staff, and faculty to campus and community partners for assistance; Refer students to appropriate service centers to meet needs such as financial aid, tutorial support, testing services, academic advisors, and other support services Run regular audits on caseloads; and Document all interactions in Maxient (an online database). Work collaboratively with different individuals, departments, and agencies;
• Adhere to FERPA regulations and confidentiality procedures
• Work with students in conflict resolution and crisis management
• Mediate and resolve conflict as applicable
• Respond to individual or group misconduct personally or in conjunction with the appropriate office, or assist other staff in dealing with student behavioral problems

Knowledge, Skills, Abilities:
Skills in judgment and decision-making, problem solving, identifying measures of system performance and the actions to improve performance. Experience in problem-solving, decision making, conflict resolution, negotiation, counseling, referral techniques and confidentiality.
Ability to maintain professional and ethical boundaries while offering compassionate care
Demonstrated ability to provide administrative case management, including direct contact with clients and other providers, as well as administrative duties. Skilled in coordinating, directing, evaluating, and implementing case management services for individuals with multiple personal and life challenges (preferably in a higher education setting).
Ability to communicate, engage and develop rapport with individuals of diverse cultural, social, and religious backgrounds, and varied age, gender, and sexual orientation. Ability with crisis intervention. Commitment to diversity and anti-racist practices.
Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.
Knowledge of decision-making strategies and problem-solving skills.
Knowledge of student development theory.
Ability to be a team or project leader. Ability to work as an influential part of a team.
Knowledge of the University system to be able to refer students to appropriate area for assistance. Knowledgeable of available resources in the greater community.
Knowledge of best practices, federal and state laws and legal issues associated with and applicable to student services and higher education.
Advanced public speaking skills. Ability to communicate effectively in person and in writing.
Ability to troubleshoot situations to determine the best course of action.
Ability to apply theories gained through experience and education.
Ability to lead and/or supervise
Ability to comprehend and apply university policies and procedures as they relate to students.
Ability to work effectively in a fast paced environment.

Preferred Experience & Education:
Three years relevant experience in case management, crisis intervention, or similar skill is recommended, or an equivalent combination of training and experience. A Master's degree in Psychology, Justice, Social Work, higher education, safety or compliance, or related field is preferred.

Required Experience & Education:
A Bachelor's degree in Psychology, Justice, Social Work, higher education, safety or compliance, or related field, or 4 years experience in case management/social work/substance abuse work/advocacy.

2 years of professional experience (higher ed or a related field to case management)

Salary Information:

This is a full-time, 12-month, exempt staff position complete with both a competitive salary and New hires will be placed on the, Grade 79, based on education and experience.

Special Instructions to Applicants:

Please attach a resume, cover letter, and the names and contact information for three (3) professional references with your application.

The review process for applications will begin on September 25, 2023.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

If you have any questions regarding this position, please contact Zane DeBilt, SBO HR Coordinator, at or 907-474-6351.

Applications Close: Open until filled

To apply, visit:

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Fairbanks, AK

15 day(s) ago

Closing Date 2024-09-10