Workforce Development Coordinator I/II/III (Alaska's People)

Workforce Development Coordinator I/II/III (Alaska's People)

Full-Time, Regular

Individual Cont.

Anchorage, AK, US







Job Title:         Workforce Development Coordinator I/II/III

Department:    Alaska’s People

Reports To:     Manager, Alaska’s People

Supervises:      None

FLSA Status:  Non-Exempt

Pay Grade:      N5 (I), N6 (II) N7 (III)

Job Type:         Regular, Full-Time

General Functions:

In collaboration with Alaska’s People (AKP) and Human Resources (HR), the Workforce Development Coordinator is responsible for: 1) implementing and coordinating workforce development programs, including recruitment and retention 2) coordinating activities that commit to engaging, renewing, and empowering CITC’s multi-generational workforce, 3) contributing to the creation and implementation of innovative approaches to employment, and professional development intended to advance employment and career development opportunities for Alaska Natives, American Indians, and CITC employees, 4) providing employment and training referrals and career counseling.


Duties and Responsibilities:

Workforce Development Coordinator I

  • Provides employment and referral services for employers and job seekers.  Acts on job orders received from employers by processing them according to the AKP Referral Process.
  • Promotes workforce and professional development activities in a positive and constructive manner that maintains respect for CITC’s diverse population.
  • Works in partnership with the AKP Manger to develop, implement, and coordinate workforce development programs that enhance employees’ job skills.
  • Interviews interested job seekers to learn about their career interests, work history, education, training, job skills, and salary requirements. Contacts prospective applicants, performs reference checks and refers resumes to supervisors.
  • Responsible for interviewing, screening and recruiting job applicants to fill vacancy requests to fill positions within CITC and with partnering companies with qualified applicants.
  • Serves as an active member of the interview and selection committees, ensures that all interviews are conducted in a consistent manner and in accordance with CITC policies and relevant laws and regulations.
  • Notifies job seekers of employment opportunities. Describes job duties and responsibilities, safety and work habits, pay scale, and other pertinent information.
  • Counsels and provides assistance to job seekers on independent job searching, resume writing, interview skills, and appropriate dress.
  • Follows up on placements with both the employee and supervisor to document progress/outcome of the placement.
  • Provides necessary maintenance of employer and job applicant databases through compiling, filing and entering data; responsible for developing employment goals, entering demographics, 477 data, and placement/referral outcomes.
  • Assist AKP Manager with oversight of CITC’s internship partner program that promotes job creation, entry-level OJT employment opportunities, and increases partnerships among CITC and its’ external partners.
  • Assist in the coordination of employee training and development programs.
  • Provides administrative/clerical support as needed by answering telephones, screening calls, filing, data entry, and word processing.
  • Maintain confidentiality according to regulations and procedures. 
  • Perform other related duties as assigned.


Key Partnerships

  • Develops and maintains an ongoing communication network with other CITC programs/staff, non-profit and for-profit agencies, regional Native and Village corporations, and other community employers to ensure that a pool of qualified applicants are available to refer for upcoming position openings.
  • Attends outreach events to recruit participation of both job seekers and employers to use Alaska’s People services.  This includes attending job fairs, community outreach events, and meeting with employers and job seekers to promote Alaska’s People services.


Workforce Development Coordinator II

  • Performs all duties/responsibilities of Workforce Development Coordinator I with a high level of proficiency.
  • Works in partnership with the AKP Manger to organize and prepare AKP related data for reporting purposes.
  • Takes a lead role in AKP related processes and procedures evaluation and makes suggestions to improve efficiency and workflow.


Workforce Development Coordinator III

  • Perform all duties/responsibilities of Workforce Development Coordinator I/II with a high level of proficiency.
  • Serves as an internal resource for AKP staff.
  • Assists the AKP Manger with ensuring programs are in compliance with current policies and procedures.
  • Assists the AKP Manger with conducting monthly quality assurance file reviews of all responsible for the monitoring and proper input of data by staff which includes the Common Application, 477 Program Goals and Terminations, and program data.
  • Assists the AKP Manger in creating and maintaining training materials and aides in training AKP staff.
  • Performs as the step-up manager for AKP in the event the AKP Manager and Director are unavailable.


Job Specifications:


  • Excellent interpersonal skills; ability to work effectively and cooperatively with all levels of management and staff, affiliated-company employees as well as outside business associates; exhibit a professional manner in dealing with others.
  • Excellent organizational, follow-up and detail oriented skills.
  • Ability to maintain accurate records and prepare and submit comprehensive reports.  
  • Work independently, as well as with a team, with minimal supervision.
  • Make decisions that may involve thinking strategically, problem solving, and exercising good judgment.
  • Ability to develop, organize and execute small and large events.
  • Excellent oral and written communication/presentation skills, including thorough knowledge of proper grammar, advanced vocabulary, spelling, editing and proofreading skills.
  • Understand CITC’s mission, vision and strategic focus areas and incorporate knowledge into daily activities.
  • Strong knowledge of current and innovative workforce development strategies and internship programs.
  • Demonstrated knowledge of the Alaska Job Market.
  • Knowledge of correct personnel recruitment procedures, interviewing techniques and referral methods.
  • Demonstrated ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
  • Strong knowledge of Microsoft Office products and Adobe software.
  • Knowledge of Alaska Native and American Indian culture and/or community resources.



Minimum Core Competencies:

Values, Professionalism, Emotional Intelligence, Problem Solving/Critical Thinking, Communication Skills.


Minimum Qualifications:


  • Associate’s degree in Human Resources, Business, Education, Communication or a related field.   Relevant experience may substitute for educational requirement on a year for year basis.
  • Two years progressive experience in workforce development or a related field.



  • Associate’s degree in Human Resources, Business, Education, Communication or a related field.   Relevant experience may substitute for educational requirement on a year for year basis.
  • Three to five years progressive experience in workforce development or a related field.



  • Bachelor’s degree or higher education in Human Resources, Business, Education, Communication or a related field.
  • Five to seven years of progressive experience in workforce development or a related.
  • At least two years of supervisory experience.



  • Continued employment status will be contingent upon completion of a satisfactory state and federal criminal background check.
  • Must have a valid Alaska Driver’s license and be insurable under CITC’s automotive insurance.
  • Demonstrated knowledge and understanding of the social, health, educational, training, and cultural needs of the Alaska Native and American Indian community.


Preferred Qualifications:

  • Two to seven years’ experience in an AK Native Corporation or AK Native Non-profit setting and/or organization serving AN/AI people strongly preferred.


Additional Information:

Hiring preference shall be given to eligible and qualified Alaska Native/American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.

Anchorage, AK

1 month(s) ago