Position Summary

The Slot Ambassador will be responsible for customer service in all slot areas of the casino. This position will also support the customer by assisting with game information, financial transaction questions and general questions about the amenities of the casino. A Slot Ambassador will also be expected to maintain the cleanliness throughout the casino including the casino floor, BOH areas and bathrooms.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Observe all activity within assigned areas helping with instruction and advice to slot players on machine functions and payouts.
• Identify jackpot transactions, process, and complete them promptly, accurately and with a high degree of service.
• Be capable of handling routine customer complaints and incidents and exhibit the appropriate description to identify situations that require the attention of supervisory personnel.
• Understand and comply with company and departmental directives, policies, and procedures.
• Ensure high quality service to all customers.
• Assist our customers with change, jackpot payouts, slot machine issues and TITO ticket replenishment.
• Maintain composure and professionalism in a potentially stressful environment.
• Responsible for individual employee cash banks issued at various amounts.
• General cleaning duties of the casino as assigned to include preopening, closing and general maintenance throughout the operating hours.
• Other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma and/or GED required.

Additional Requirements

• Must be 21 years of age or older.
• Respond to common inquiries and/or complaints from guests.
• Ability to deal with inebriated customers in a courteous manner.
• Flexibility to work varied shifts, including weekends and holidays, with variable overtime.

Required Work Cards

• Successful Licensing with Eklutna Tribal Gaming Commission

Machinery, Work Equipment, Programs, Software, Hardware Used

• Personal Computer including Microsoft Office and IGT Falcon software
•  Document scanner and printer
•  Various hardware/software used in the slot machine environment

It is the policy of Native Village of Eklutna/Chin’an Gaming Hall to ensure equal employment opportunities to all applicants and employees based on individual’s qualifications regardless of race, color, religion, age, sex, handicap, or national origin. Chin’an Gaming Hall is an employer of American Indian/Alaska Native Preference under Public Law 93-638.