Our corporate family is a team of passionate, enthusiastic, dedicated and highly qualified people. Our work allows us to create innovative solutions to complex housing issues in our community. We create housing opportunities that empower our people and build our community.

We have a great benefits package which includes the Public Employee’s Retirement System (PERS), Supplemental Benefit System Annuity Plan (SBS), and employer paid Life/STD/LTD insurance, extremely affordable health coverage, generous PTO accruals, paid holidays, an educational reimbursement program, a great wellness program and 457 optional pre-tax deferrals.

 

General Functions 

Under the direction of the Housing Eligibility Manager, the Eligibility Supervisor is responsible for overseeing and guiding the Housing Eligibility team in the processing of eligibility applications and ensuring compliance with eligibility requirements at all CIHA-owned and managed rental properties. This role involves supervising the eligibility processing team and ensuring that client files are maintained in accordance with CIHA policies, procedures, and all relevant regulations. 

 

Team Leadership & Development: 

• Supervises housing eligibility staff, including responsibilities for recruitment, training, coaching, and performance evaluations. 

• Monitors staff performance metrics, ensuring alignment with department goals and objectives. 

• Leads the team by providing clear direction, support, and motivation to maintain high performance and morale. 

• Promotes a positive team culture through open communication, collaboration, and acknowledgment of team accomplishments.  

• Delegate tasks within the team to ensure balanced workloads, monitor performance trends, and ensure fair and strategic allocation of resources. 

• Review and assess eligibility processing procedures, identifying opportunities to improve efficiency, accuracy, and compliance. Make recommendations to streamline processes or enhance staff workflows. 

• Work with the Training Coordinator to ensure that staff are trained on new regulations, changes to program rules, or updates to eligibility requirements. 

 

Eligibility Processing & Compliance 

• Promote consistent application of eligibility criteria across all team members, ensuring fair and equal treatment of applicants. 

• Support the lease-up process for both new and existing CIHA properties, including contributing to the development and execution of marketing strategies, mailings, and leasing tracking initiatives. 

• Reviews applicant and tenant files for approval for applicable program eligibility, accuracy, and completeness of initial and annual recertifications. 

• Assist in creating and reviewing necessary verification forms, application materials, policies, procedures, and training resources in collaboration with Training Coordinator. 

• Proactively identify any compliance issues or discrepancies in eligibility documentation and work with staff to resolve them in a timely manner. 

• Prepare and maintain internal reporting tools to assist Operations with monitoring prospects, applicants, tracking eligibility compliance trends and as required by housing program. 

• Provide LIHTC file maintenance including performance of periodic file audits to test eligibility and to ensure all required documentation is in place and current for all Operations.   

• Work with CIHA Operations staff to proactively resolve all compliance or audit issues, deficiencies, and education of staff on changes and updates. 

• Monitor program set-aides, income limits, utility allowances, and rent levels to ensure they align with eligibility requirements and remain in compliance with funding guidelines. 

• Oversee initial and annual certification processing and ensure timely completion.  

• Prepare necessary audit reports and documentation as requested. 

• Stay updated on industry best practices for eligibility determination and housing compliance, and ensure these practices are being followed within the team. 

 

Internal & External Customer Relations: 

• Collaborate with other departments (e.g., property management, legal, and operations) to ensure smooth processing of eligibility applications and compliance with program requirements. 

• Serve as a point of escalation for clients who have concerns or questions regarding eligibility decisions or the application process working to resolve issues in accordance with CIHA policies and regulatory standards. 

• Oversee the team’s response to client questions or concerns regarding eligibility determinations, ensuring clear and accurate communication. 

• Promote CIHA housing programs.  

• Establish and maintain a network or referral source(s) for individual client needs.  

• Assists in manning CIHA informational booths at various events. 

 

Additional Responsibilities: 

• Conduct informal hearings for denied clients and provide positive complaint resolution for aggrieved applicants or recertified tenants.  

• Perform other duties as assigned to support organizational objectives.  

Skills/Abilities 

• Strong leadership and team-building skills, fostering a positive and collaborative work environment. 

• Adaptability to changing priorities in a fast-paced environment. 

• Excellent communication skills, able to convey information clearly to diverse stakeholders. 

• Ability to assess and improve departmental operations for efficiency and effectiveness. 

• Strong problem-solving and conflict resolution skills, ensuring smooth transitions during change. 

• Ability to manage multiple projects with competing deadlines. 

• Analytical skills for data-driven decision-making. 

• Commitment to professional development of team members. 

• Strong interpersonal skills for cross-department collaboration and relationship-building. 

• Customer service excellence, with the ability to resolve complaints effectively. 

• Proficiency in administrative software and regulatory compliance. 

• Basic mathematical and financial eligibility assessment skills. 

• Ability to maintain client confidentiality. 

• Knowledge of office practices and basic computer functions. 

• Strong organizational skills. 

• Ability to work independently and produce quality results with minimal supervision.  

 

Education and Experience 

• Preferred certifications (or ability to obtain within 12 months of hire): Housing Credit Certified Professional; Certified Professional of Occupancy; National Credit Professional; Registered Apartment Manager; Accredited Apartment Manager (ARM). 

• Demonstrated knowledge of housing programs like LIHTC, HOME, NAHASDA, and FHLB, including compliance requirements, or the ability to quickly learn and understand regulatory agreements and legal documents. 

• Associate or Bachelor’s degree in Human Resources, Business Administration, Management, Education, or a related field preferred; relevant experience in housing or training may substitute for education on a year-for-year basis. 

• Four (4) years of experience working with the public, preferably within the housing or program eligibility field. 

• Supervisory experience of customer service and/or eligibility processing staff preferred. 

• Current Alaska Driver’s License. 

Cook Inlet Housing Authority provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Employment preference is given to eligible and qualified Alaska Native or American Indian candidates to the extent required or permitted by applicable law.