Director of Operations, ANJC

Director of Operations, ANJC

Full-Time, Regular


Anchorage, AK, US






Job Title:        Director/Sr. Director of Operations 

Department:     ANJC

Reports To:      President/CEO

Supervises:      ANJC Staff 

FLSA Status:   Exempt

Pay Grade:       E8 (Director)/(E9) (Sr. Director)

Job Type:        Regular, Full-Time

AKBCU:         No       ICPA   No ­


General Function: 

The Director of Operations provides program oversight and leadership for the Alaska Native Justice Center.  This position is responsible for ensuring strategic development and delivery of culturally appropriate services to participants in a compliant and sustainable manner. This position is also responsible for promoting systematic changes to the justice system, which are consistent with the ANJC mission. 


Duties and Responsibilities:

  • Provide leadership and direction to all ANJC programs, in coordination and cooperation with the ANJC Director of Legal Operations and Legal Services staff.
  • Coordinate efforts among community partners, ANJC staff, and key stakeholders to implement activities.
  • Responsible for strategic planning, organizational development, and the sustainability of programs and treatment services.
  • Plan, measure, and implement organizational goals and outcomes.
  • Work as part of leadership to ensure program goals and objectives align with the organization’s mission and vision.
  • Develop, track, and balance annual budgets.
  • Design and develop protocols for administrative systems such as conducting quality assurance, systems audits, and grant management.
  • Engage with private and government funders to negotiate grant and contract implementation.
  • Ensure timely submission of grants and reports and assist in the development of new grant applications.
  • Ensure all partnerships/contracts/MOAs are tracked and deliverables are monitored for compliance. 
  • Collaborate with CITC Department Directors to ensure the organization provides integrated care to participants.
  • Remain apprised of applicable state and federal legislation, laws, and statutes.
  • Ensure adherence to confidentiality requirements, including those required under the Violence Against Women Act (VAWA).
  • Ensure staff receives appropriate and ongoing supervision.
  • Oversee the use of participant data and information systems.
  • Provide oversight for the hiring process for all staff in ANJC programs.
  • Ensure the leadership develop of all management staff, to include training on budgets, grants, regulations and applicable laws. 
  • Ensure staff have required licenses and certifications based on service delivery requirements.
  • Develop, revise, and maintain operations policies and procedures.
  • Ensure of the development, revision and implementation of appropriate case management training plans for all new and existing staff. 
  • Promote cultural and traditional elements in program delivery and treatment plans.
  • Excellent verbal communication and technical writing skills.
  • Perform all related duties as needed and assigned.


Core Competencies:

Respectful Leadership, Conflict Management, Decisiveness, Finance/Budgeting, Risk/Liability Management, Staff/Organizational Development, Emotional Intelligence, Respectful Leadership, Problem Solving, Strategic/Systems Thinking, Teamwork, Professionalism.

  • Build relationships across differences; proactively and positively works through conflict; remains engaged; adept at conflict resolution and mediation techniques.
  • Make difficult and different types of decisions using different styles and processes.
  • Develop, manage, and oversee budgets, projections and alternative business models; multiple funding streams; financial acumen.
  • Ensure regulatory compliance; fiscal accountability; navigate in areas of uncertainty; minimize potential negative impacts including financial, legal, human resources.
  • Retain and develop staff, including. into leadership roles; grow people to handle day-to-day operations; develop systems and processes to support organization sustainability
  • Display sound emotional intelligence; able to generalize, calm demeanor; adaptable, self-reflective/aware; recognizes impact on others; responsive to needs of others.
  • Have integrity and passion for the mission; is an active contributor, continuous learner, solutions based, team player, collaborator, and facilitator.
  • Address issues and solutions. Support senior level decisions and implementation even if not of personal or programmatic benefit without triangulation.
  • Support sustainability and ThriveAbility Plan and CITC’s mission/core values; able to independently make strategic decisions, generate innovative ideas and solutions, and multi-task.
  • Lead others; work effectively within a team; maintain team morale and performance.
  • Manage internal/external relationships professionally; loyal and respectful.


Additional Job Specifications/Skills/Abilities:

  • Excellent interpersonal skills; ability to work effectively and cooperatively with all levels of management and staff, and affiliated-company employees.
  • Excellent organizational, follow-up, follow-through and detail-oriented skills.
  • Highly developed verbal and written communication skills.
  • Unquestionable personal code of ethics, integrity and confidentiality.
  • Demonstrated superior competency in ensuring the protection of Participant privacy, per federal and state law, and in accordance with general principles of professionalism


Minimum Qualifications:

  • Bachelor’s degree in Business Administration/Management, Human Services or related field. Relevant experience may substitute for educational requirement on a year-for-year basis.
  • Five years’ equivalent progressive experience, including in a management or supervisory role. 
  • Previous experience in the areas of Case Management or Behavioral Health.
  • Demonstrated knowledge and understanding of the social, health, educational, training, and cultural needs of the Alaska Native/American Indian community.
  • Continued employment is contingent upon receipt of a satisfactory report from a state and federal background check.


Preferred Qualifications:

  • Advanced/Master’s degree and/or relevant professional certifications.
  • Previous experience in Alaska Native advocacy, justice and/or re-entry services.   
  • Ten years’ equivalent progressive experience, including a management/supervisory role with increased leadership responsibility. Relevant experience may substitute for educational requirement on a year-for-year basis.


NATIVE PREFERENCE STATEMENT: Pursuant to the Indian Self-Determination and Education Assistance Act of 1975 (PL 93-638) and as further guided by CITC’s Native Preference Policy 6.120, CITC maintains preference in all phases of employment for Alaska Native, American Indian (AN/AI) and Native Hawaiian people, including direct lineal descendants and foster or traditionally adopted children. Also included are non-Native head of household members for Native families, which includes foster or traditionally adopted Native children.



The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job.  It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job.  Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time.  This job description is not an employment agreement or contract.

Anchorage, AK

22 day(s) ago