Front Office Assistant

Front Office Assistant

JOB NO: 518610
CLASSIFICATION: Administrative Generalist 2
GRADE: Grade 75
WORK TYPE: Staff Full-time
ADMINISTRATIVE UNIT: University of Alaska Anchorage
LOCATION: Anchorage
CATEGORIES: Office/Clerical

Position Summary:

The School of Nursing is seeking applications for a Front Office Assistant. This position requires a dynamic, organized and focused individual to work closely with the School of Nursing Staff, as well as current and potential nursing students.


Other duties as assigned; this position will be available to support other functions and duties as needed.

Serve as building manager for the Health Sciences Building (HSB). Maintain office keys; open/close offices. Schedule rooms in HSB, assist with facilitation of room set up for events and with event coordination; maintain conference room facilities. Receive and deliver materials and equipment.

Provide administrative support for academic and student support staff. Print student and new hires badges. Maintain inventory of updated program information sheets, correspondence, brochures, etc. for prospective students. Refer and assist with schedules for pre-nursing student advisors. Use tools such as Banner, Seawolf Tracks, and SON internal databases to assist students with information and scheduling; use computer scheduling programs. Maintain confidentiality of student records. May train and/or lead student employees.

Serve as initial point of contact for students and the public contacting SON. Open, distribute and answer departmental email. Answer incoming calls, respond to general requests for information regarding nursing programs. Open and distribute incoming mail, including other HSB departmental occupants. Greet and provide assistance to walk-in students seeking program information. Maintain understanding of complex programs and processes within SON to provide accurate information to students and the public. Uses initiative to identify problems and suggest solutions.

Summary of School of Nursing:
As a partner in shaping health care in Alaska, the University of Alaska Anchorage School of Nursing (SON) educates students for current and future roles in local, state, national, and worldwide arenas, as well as for productive citizenship, personal growth, and professional nursing practice.

The SON offers undergraduate degrees of Associate of Applied Science (AAS) in nursing, Bachelor of Science (BS) in nursing science, RN- BS, as well as graduate level nursing degrees in several specialty tracks: Family Nurse Practitioner, Psychiatric Mental Health Nurse Practitioner-Family and Nurse Leadership and Education. UAA School of Nursing seeks innovative, energetic professionals to contribute to our nursing education programs which include those delivered via distance to sites throughout the state.

Position Summary:
The position will serve as the first point of contact for students and public contacting the School of Nursing.  Incumbent will provide administrative support for academic and student support staff as well as serve as the building manager for the Health Sciences Building.


  • Knowledge of computer operations including basic office software, spreadsheets, databases, Banner, and scheduling programs.
  • Ability to learn computer programs of intermediate difficulty.
  • Demonstrated knowledge of general business office procedures and machines (copier, fax, multi-line phone).
  • Excellent verbal, telephone, electronic and written communication skills.
  • Demonstrated customer service experience.
  • Ability to work with multi-cultural student population.
  • Strong organizational and time management skills.
  • Ability to exercise considerable discretion, confidentiality and independent judgement.
  • Ability to work independently under general supervision and prioritize tasks.
  • Demonstrated experience with variety of file management systems.

One year of previous administrative support experience.

High School graduation and one year office/administrative experience, or an equivalent combination of training and experience.

Some post secondary education preferred.

Salary:  $17.16/per hour

Assignment Information:
Grade 75, Non-Exempt (hourly), Full-Time, 12 months, and full employee benefits package (

Conditions of Employment:

  • To be eligible for this position, applicants must be legally authorized for unrestricted employment in the United States.
  • No work visas will be sponsored for this position.
  • This position is physically located in Anchorage, Alaska and incumbent will be required to work on campus.
  • This is not a remote position.

Applicant Procedure:
To be considered for the position, applicants must upload the following documents to their online application:

  • Cover letter
  • Resume
  • Contact information of three professional references

Review Date:
Review of the applications will begin on January 10, 2022 and remain open until recruitment is closed.

Affirmative Action Statement:
UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual:

Reasonable Accommodation Statement:
The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

Background Check:
The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Probationary Period:
Pursuant to University Regulation 04.07.020, new employees of the University are employed in an at-will probationary status for the first six months of employment. During the probationary period, employment may be terminated for no reason or any reason. Promoted employees also serve a probationary period with limited rights of retreat.

Public Disclosure Statement:
Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

Drug-Free Workplace:
University of Alaska is a Drug-Free Workplace

Training Policy:
It is the policy of the University of Alaska (UA) that all employees are required to complete training to meet the requirements of the positions they hold, and to complete the required training within a specified period to remain employed at the UA.

Contact Information:
If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.

Anchorage, AK

7 day(s) ago

Tribal Affiliation(s)
Any Affiliation