CILC HAF Eligibility Specialist

Cook Inlet Housing Authority


Our corporate family is a team of passionate, enthusiastic, dedicated and highly qualified people. Our work allows us to create innovative solutions to complex housing issues in our community. We create housing opportunities that empower our people and build our community.

We have a great benefits package which includes a 401k plan, employer paid Life/STD/LTD insurance, extremely affordable health coverage, generous PTO accruals and paid holidays.

If you are interested in the Homeowner Assistance Fund Eligibility Specialist position and you have the expertise, skills and energy to match our mission to provide independence through housing, we encourage you to apply.

This is a term length position that is anticipated to end on or around December 31, 2025.

General Functions
In response to the COVID-19 pandemic, U.S. Treasury Department has made the Homeowner Assistance Fund (“HAF”) available to Tribes to support homeowners who have experienced a reduction in household income, increased expenses, or other financial hardship due to the COVID-19 pandemic in making their mortgage, taxes, insurance or other program approved, related payments. Cook Inlet Housing Authority (“CIHA”), a tribally designated housing authority for the CIRI Region, has received funding through the HAF Program and is administering assistance through a partnership with Cook Inlet Lending Center (“CILC”).

The HAF Program Eligibility Specialist will be responsible for working with applicants through the entire application process. This will include initial program outreach, assistance with submittal of applications, collection of applicant’s documents, determination of eligibility for the program, determination of assistance type and seeing the applicant through funding. The HAF Program Eligibility Specialist will serve as the primary contact for the applicant.
The Eligibility Specialist will be responsible for helping to resolve issues identified during the process and will ensure all associated work on any applicant file is documented in program tracking systems.

Major Activities (Typical Duties/Responsibilities)
• Direct outreach to current Down Payment Assistance (“DPA”) borrowers within the CILC DPA loan portfolio.
• Direct program participants to the application portal system.
• Provide assistance to program participants in completing applications for the HAF program.
• Determine and assess applicant’s eligibility and needs for the HAF program.
• Perform a financial analysis to determine applicant’s ability to repay their mortgage.
• Conduct an analysis based on the applicant’s ability to repay to determine which HAF assistance type and what amount is needed.
• Communicate with applicants regarding their application status, follow up on any missing or incomplete documentation and information needed from applicant.
• Coordinate with mortgage servicers and lenders as to applicant’s status on their first and second mortgages.
• Coordinate with CIHA’s weatherization/rehab team to determine assistance type needed.
• Finalize required documentation by servicer, CILC and other service providers (i.e., utilities) as required.
• Communicate directly with mortgage holders/servicers to ensure that all application materials have been received, reviewed, and provide other information as required.
• Provide quality control to resolve issues identified during a review of a participant’s application.
• Collect, compile, report and maintain necessary data in program tracking systems for statistics and reporting.
• Perform other duties as assigned.


Skills and Abilities
• Excellent organizational skills and attention to detail
• Strong interpersonal, analytical, and problem-solving skills
• Demonstrated Customer Service expertise
• Strong computer skills and ability to learn new systems
• Ability to communicate effectively, verbally and in writing
• Excellent time management skills with a proven ability to meet deadlines
• Ability to assess program eligibility and make income eligibility determinations.
• Proficient in MS Office Suite

Required Education and Experience
• Associate or bachelor’s degree in social services or other relevant field; OR,
• Minimum of 2 years’ experience in case management, loan processing, financial management, accounting, application processing, grant-funded government programs, or other relevant field
• Minimum of 2 years’ experience working with programs that provide financial assistance to low-income applicants preferred
• Minimum of 2 years’ experience with federally funded mortgage assistance programs
• Minimum of 2 years’ experience in mortgage lending services preferred

Please visit www.cookinlethousing.org to submit an application.

Cook Inlet Housing Authority provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Employment preference is given to eligible and qualified Alaska Native or American Indian candidates to the extent required or permitted by applicable law.

Anchorage, AK

22 day(s) ago

Tribal Affiliation(s)
Any Affiliation