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Indian Preference:  Consistent with Public Law 93-638 and other federal laws recognizing the inherent right of the Tribe to exercise Indian Preference.

Purpose

Ketchikan Indian Community (KIC) job descriptions are a management tool to help organize duties and provide employees with the employer’s expectations with regard to a specific job classification.  The duties listed are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is a reasonable assignment for the position.  This job description is not an employment agreement or contract.  Management has the exclusive right to alter this job description at any time without notice.

Job Summary

The Health Administrator is the senior management position in the KIC Tribal Health Clinic (KICTHC). Incumbent manages and directs all KICTHC staff toward its primary objectives. Establishes current and long range goals and objectives that are subject to approved recommendations by the Advisory Health Board and approved by the Tribal Council.  Dispenses advice, guidance, direction and authorization to carry out major plans and procedures consistent with established policies.

Oversees the adequacy and soundness of the KICTHC’s financial structure, Accreditation Association for Ambulatory Health Care (AAAHC) Accreditation Standards, Commission on Office Laboratory Accreditation (COLA), Commission on Accreditation of Rehabilitation Facilities (CARF), or other accrediting organizations, and Electronic Health Record requirements.    Reviews operating results of the program, compares them to the established objectives and takes steps to ensure that appropriate measures are taken to correct unsatisfactory results.

Incumbent supervises KICTHC Administrative staff and Department Directors.  Acts as a liaison between the Advisory Health Board and staff; represents KICTHC at external functions as directed by Tribal Administrator.

ESSENTIAL JOB FUNCTIONS

Personnel Management

Directs personnel management for consistency in the programs and services of the KICTHC.  Monitors and approves staff development and training standards. Ensures the personnel policies are followed, interprets policy and monitors personnel actions for adherence to Tribal policy.  Monitors staff evaluations process and annual employee safety programs.  Ensure adhere to local, state or federal standards for employee training, specifically, HIPAA compliance, safety, workplace violence, and preventing sexual harassment.

• Recruits, selects, orientates, trains, coaches, counsels, and disciplines the Directors and Management staff;
• Recommends all hiring, promotions, salary increases, merit increases, transfers, discipline and removal of all KIC employees per Tribal personnel policy to the Tribal Administrator.

Financial Oversight

Monitors and enforces internal financial policies and procedures regarding the KICTHC budgets.  Coordinates with Directors in the preparation of the KICTHC budgets.  Complies with federal regulations outlined in the self-governance compacts, and other state and federal funding sources. 

Administers the approved KICTHC operating budget by monitoring expenditures and recommending justifiable changes to the Tribal Administrator.

KICTHC Policy System

Responsible for establishing and maintaining KICTHC department and administrative policies.  Ensures policies are in compliance with accreditation standards and state, federal, funding laws, and regulations.  Develops policies as needed for programs and services. Monitors the policy review process and interprets policy and procedures for efficient operations.  Attends the Policy Committee of the Tribal Council when KICTHC policies are being reviewed.

Initiates, coordinates, and enforces program, operational, and personnel policies and procedures with ethical business practices.

Corporate Communications

Oversees for internal and external communications for the KICTHC through print/radio ads, public announcements, newsletters, brochures, mailings, website, and annual reports. Supports and communicates a corporate value system.  Provides necessary reports as requested.

• Builds relationships with, and provides information to the financial community, media, government, and the public.
• Builds credibility with tribal members, health committee, and Tribal Council.
• Building employee commitment to the native communities.

Program Implementation and Monitoring

Develops, implements and evaluates programs and services for the KICTHC.  Assess the needs of the membership and community and plans for service delivery to meet those needs. Leads Directors and staff in long-range and short-range goal setting, monitors outcomes and evaluates to ensure departments are meeting goals and standards.

Promotes a motivational environment that maintains the department as a cohesive unit and as a part of the KIC Tribal organization.  Provides tools and equipment necessary for staff to perform their duties.

Advisory Health Board Relations

Assists the Advisory Health Board as a liaison with local, state, federal agencies, Legislators and other government officials on matters relating to the KICTHC.  Advises the Advisory Health Board on services, program standards, contracts and funding. Represents the KICTHC in negotiating and coordination with local, state, and federal government and with non-profit agencies and foundations in matters involving the KICTHC. Primary employee representative for Advisory Health Board meetings and committees. Works with Advisory Health Board Chair to establish agendas and develop meeting packets. Works with staff in the execution of strategic planning sessions and other public meetings for the membership.

Creates understanding and positive image of the KICTHC;

Maintains AAAHC, CARF, COLA Accreditation Standards By:

• Recognizing and supporting the basic human rights of patients;
• Acknowleding the governing body that sets policy;
• Assuring the provision of high quality health care services that fulfills the Tribe’s mission, goals, and objectives;
• Providng high quality health care services in accordance with the principles of professional practice and ethical conduct, and with concern for the costs of care and for improving the community’s health status;
• Striving to improve the quality of care and to promote more effective and efficient utiliziation of facilities and services;
• Maintaining a clinical records and health information system from which information can be retrieved promptly;
• Striving to improve the professional competence and skill, as well as the quality of performance, of the health care professionals and other professional personnel it employs;
• Providing a functionally safe and sanitary enviroment for its patients, personnel, and visitors.

Provides Leadership by:

• Being a strategic visionary with sound technicial skills, analytical ability, good judgement and strong oprational focus;
• Being a well-organized and self-directed individual who is “politically savvy” and a team player;
• Being an intelligent and articulate individual who can relate to people at all levels;
• Being  a good educator who is trustworthy and willing to share information and serve as a mentor;
• Being an excellent negotiator who is experienced in contracts;
• Being a decisive individual who possesses a “big picture” perspective and is well versed in Indian Health Service systems.

KIC COMPETENCIES

Cultural Competency: To be respectful and responsive to the health beliefs, practices, and cultural and linguistic needs of KIC Tribal Members. Developing cultural competence is an evolving, dynamic process that takes time and occurs along a continuum.

Commitment: To serve Tribal Members and set a high standard for yourself in your performance; strive for results and success; convey a sense of urgency and bring issues to closure; and stay persistent despite obstacles and opposition. 

Customer Service: Meet/exceed the expectations and requirements of internal and external customers; identify, understand, and monitor the needs of both internal and external customers, always talk and act with customers in mind; and recognize working colleagues as customers.

Effective Communication: Ensure important information is passed to those who need to know; convey necessary information with respect, clearly and effectively orally or in writing

Responsiveness and Accountability: Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work.

Knowledge, Skills, and Abilities

• Knowledge and educational preparation in the theories, methods, practices in administration of health care delivery system and management;
• Knowledge of industry practices, trends, and developments affecting KICTHC;
• Knowledge of federal organization and personnel concepts / principles / practices for the Civil Service and Commission Corp systems;
• Knowledge of Indian Health Service regulations;
• Knowledge and ability to carry out the AAAHC and other accreditation standards;
• Knowledge of the Health Insurance Portability and Accountability Act (HIPAA);
• Skill in writing and computer programs as would be required for reports, plans, grant proposals, program justifications, etc.
• Ability to delegate authority, evaluate, and oversee people and programs, and adapt to changing priorities;
• Ability to understand and adapt to the Indian and Alaska Native cultures throughout the region;
• Ability to gather, assemble, and analyze facts, draw conclusions, and devise solutions to management problems;
• Ability to read, analyze, and interpret the most complex documents;
• Ability to respond effectively to the most sensitive inquiries or complaints;
• Ability to make effective and persuasive speeches and presentation on controversial or complete topics both external / internal parties;
• Ability to communicate orally, and in writing to staff members from a variety of backgrounds - professionals, technicians, and clerical;
• Ability to manage multiple tasks, including telephone, computer operations and in-person visits simultaneously;
• Ability to be flexible in order to perform at the highest level as a team player;
• Ability to utilize maximum degree of professionalism and diplomacy with those who may be experiencing a high degree of stress both mentally and/or physically (both patients and co-workers);
• Ability to maintain confidentiality of all KIC operations and staff.

PHYSICAL ACTIVITIES / WORKING CONDITIONS

Physical demands or special abilities needed to perform duties include ability to hear voice conversation and alarms, writing by hand and use of a computer. Long hours in front of computer screen.  Frequently required to work extended hours and attends evening and lunch time meetings as requested by the General Manager or Advisory Health Board. Each of the listed activities may also require standing, sitting, walking, bending, stooping, and carrying items and boxes up to forty (40) pounds

A high stress position due to complex issues and crisis involving the supervision of multiple operational programs and facilities. Traveling occasionally, using air and/or water transportation, to out-of-town meetings and functions.

.QUALIFICATIONS

Licensure

Possess current valid State of Alaska driver's license with a record acceptable to KIC’s Insurance carrier.

Education / Experience

Master degree preferred. Must have a Bachelor’s degree in Public Health Administration, Business Administration, or Public Administration with an emphasis in health care management.

Minimum five (5) years’ experience in supervisory management with increasing administrative responsibilities.  Advanced degree or certificate may be substituted for up to two (2) years of required experience.

Any combination of related education and/or related experience will be considered if the candidate possess the demonstrated ability