Admissions Support Staff


Admissions Support Staff

 

Job No: 521778

 

Work Type: On Campus, Temporary

 

Location: Fairbanks

 

Categories: Office/Clerical, Other, Student Affairs/Services

 

The Office of Admissions is hiring an Admissions Clerk! This position is the primary point of contact for students, the public, and internal stakeholders to establish positive college relationships.

 

Duties:

 

1Customer service: This position will serve as a primary point of contact for students, the public, and internal stakeholders to establish positive college relationships. Serve with an enthusiastic, courteous, and professional manner. Help students with a wide variety of Admissions and University related questions. Receive and accurately process or re-route Admissions concerns and requests. Provide guidance and assistance for admissions questions — ranging from recruitment, application processing to communication. Answer questions and direct students to appropriate staff/departments. Reduce student-run around through point of contact decision making authority and assisting with general inquiries. Assist with other departmental communication. Telephone/In-person customer service: This position serves as a primary point of contact for a high volume of phone calls and walk-ins each day. Determine the most appropriate course of action based on the client's needs. This position requires a broad knowledge of UAF, with more in-depth knowledge of Admissions recruitment, processing and communication. Log correspondence in Salesforce. Ensure FERPA compliance on all communication regarding student information. OIT support: In office point of contact for OIT needs.Essential 30Campus tour support and walk-in admissions support. Ready and available for walk-in and scheduled campus tours Monday-Friday, 8 am - 5 pm. Primary back-up for campus tours for admissions recruitment staffEssential Knowledge, Skills, Abilities:

 

• Knowledge of customer service best practices and procedures.

• Ability to prepare various correspondence and effectively provide verbal and written communication to prospective students, community members, staff, faculty and administrators.

• Analytical research and problem solving skills.

 

Typical Experience: One-two years' experience providing professional level customer service is required for this position. Experience should have prepared candidates to provide excellent customer service, make sound judgment calls, analyze and solve problems, and deal with large volumes of inquiries. Required Education or Training:

One year of education at a university or community college.

Salary Information:

This is a temporary staff position. New hires will be placed on the https://www.alaska.edu/hr/talent/files/fy23-salary-schedules/FY23_A4_Staff-Salary-Grid_com-Hrly-bi-ann_w-desc-rpt.pdf, Grade 77, based on education and experience.

Special Instructions to Applicants:

Please attach a resume, cover letter, and the names and contact information (email address and phone number) for three (3) professional references with your application.

 

This is a pooled position, which means that the position remains open over the entire academic year.

 

UAF COVID REQUIREMENTS: Effective immediately, all new UAF hires, whose job function or work location results in the employee being subject to the UAF vaccine requirements guided by the Federal Contractor Employee vaccine mandate*, must be fully vaccinated with an FDA or WHO authorized or approved COVID-19 vaccine or have obtained a university-approved disability/medical or religious exemption no later than six weeks from the new hire's start date.

 

*Employees based on UAF's Troth Yeddha' (Fairbanks) campus, regardless of university affiliation and remote work status; Employees based in UAF research units outside Fairbanks (including Seward Marine Center, Kodiak Seafood and Marine Science Center, HAARP, Poker Flat, Lena Point, and Toolik Field Station); and Employees, regardless of their work location, paid by or directly working on impacted UAF federal contract.

 

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

 

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

 

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual: http://www.alaska.edu/nondiscrimination

 

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

 

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

 

If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.

 

Applications Close: 31 Aug 2023

 

To apply, visit: https://apptrkr.com/3448520

 

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jeid-7e6e1a7d43ebb641b9361d304a74f143

Fairbanks, AK

12 day(s) ago

Closing Date 2022-10-14