Supervisor of Travel Management Office - Full Time - Care Coordination Office - $55,150 - $68,938/yr

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Job Description 

Under general supervision, supervises daily operations and staff of the Travel Management and Care Coordination Departments.
The following duties are intended to provide a representative summary of the major duties and responsibilities and ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

Provides leadership, direction, and guidance in policies and procedures to assigned staff. Sets goals and priorities and assigns tasks and projects accordingly. Develops training plans and ensures employees have necessary skills to perform duties. Counsels, trains, and coaches subordinate staff. Implements corrective actions and conducts performance evaluations.

Ensures adequate staffing, coverage, and scheduling for department operations. Communicates with ANMC providers, case managers and regional healthcare organizations to ensure patient appointments, travel arrangements, lodging, transportation, and other logistical matters are completed.
Ensures that the proper State and Federal Regulations are being followed.
Serves as the first level subject matter expert in the area of Medicaid regulations and guideline interpretation and must be able to assist customers and staff in understanding what is required to obtain prior authorization, billing for transportation services and patient travel arrangements.
Participates in divisional planning and administrative committees as assigned. Analyzes the departments’ processes, initiatives, and results. Coordinates departments’ services with other agencies and departments to resolve concerns and conflicts. Works collaboratively with healthcare providers, travel services, and outside organizations for department objectives.

Monitors and ensures accuracy of documentation and records for billing as well as travel packets. Provides information and training regarding the range and availability of travel services. Compiles information and prepares presentations, booklets, and other informational tools.
Develops, manages and monitors project budgets and contracts. Completes internal and external written and oral reports professionally and in a timely manner. Responsible for the production of required monthly reports.

Communicates with other departments at ANMC to coordinate as needed. Utilizes a tracking system for clients to maintain an appropriate database of clients requiring follow-up and assures appropriate follow-up of customer-owners.

Ensures customer satisfaction; researches and resolves customer concerns. Coordinates ground transportation for customers. Assists patients with finding local lodging and ground transportation. Makes follow-up calls as needed.

Provides emergency response coordination. Dispatches appropriate medical staff and security.
Coordinates ground transportation for medical emergency cases. Contacts and relays information to
municipal police and fire authorities when necessary. Monitors fire and security alarms. Interlinks calls
among physicians, medical support services and ANTHC statewide healthcare partners. Coordinates and
supports services for Accredited Campus Life Safety Policies, Procedures, and Internal and External
Disaster Plans.

Functions as first point-of-contact for routing callers to medical and health related services. Provides
customer services to patients, visitors, and public. Answers questions about hospital organization, services
and locations. Maintains call schedules with phone and beeper numbers of all critical staff. Tracks and
updates phone and pager listings. Pages on-call doctors for consult calls and staff in need of assistance.
Performs other duties as assigned.

Required Skills

• Knowledge of customer service concepts and practices.
• Knowledge of the Privacy Act of 1974 and HIPAA Privacy Rule Act of 1966.
• Knowledge of state, federal, and tribal health care programs.
• Knowledge of state, federal, and public/private insurance, including Medicaid/Medicare.
• Knowledge of basic medical terminology and clinic systems.
• Knowledge of basic purchasing and travel preparation processes.
• Knowledge of Alaska Native culture and Alaska Tribal Health System.
• Knowledge in continuous quality improvement concepts, theories, and practice.
• Knowledge in analyzing and evaluating complex topics and issues and making recommendations for
improvement or solution.
• Knowledge in Alaska Medicaid Travel Guidelines
• Knowledge of billing practices
• Knowledge of Travel Management
• Knowledge of multi-line telephone systems operation.
• Knowledge of hospital emergency procedures.
• Knowledge of hospital disaster procedures.
• Knowledge of standard budgeting and budget analysis.
• Knowledge of process for policy development, and problem identification with associated resolution.
• Skill in effectively managing and leading staff, and delegating tasks and authority.
• Skill in assessing and prioritizing multiple tasks, projects, and demands.
• Skill in oral and written communication.
• Skill in dealing with distressed customers.
• Skill in grammar, spelling, sentence structure and effective business letter writing.
• Skill in working independently, making decisions and maintaining confidentiality.
• Skill in establishing and maintaining cooperative working relationships with others.
• Skill in operating a personal computer utilizing a variety of software applications.
• Skill in multi-tasking and working within deadlines to complete projects and assignments.
• Skill in writing guidelines and being able to communicate these to staff in multiple formats to adjust to
any learning style.
• Skill in establishing and maintaining cooperative working relationships with other employees.
• Skill in analyzing customer service issues and preparing recommendation based on findings.
• Skill in working independently, making decisions and maintaining confidentiality.

Required Experience

A Bachelor’s Degree in Business, Office Management, Administration, or similar field. Progressively
responsible professional/exempt related work experience, education, or training may be substituted on a
year-for-year basis for college education.

Non-supervisory – Four (4) years of customer service, or similar work experience involving significant use of phones. An equivalent combination of relevant education and/or training may be substituted for


Supervisory – One (1) year supervising customer service, travel management, State Medicaid Office or
similar work experience. An equivalent combination of relevant education and/or training may be substituted
for experience.

• Four (4) years of supervisor experience.

The following demands are representative of those that must be met by an employee to successfully
perform the essential functions of this job:
• Must be able to lift approximately 20 pounds.
• ANMC is not a latex free facility; an employee should expect to work in an environment where latex
may be present.
• May be required to work outside the traditional work schedule.
• May be called out to work off-shift in emergency situations.
This job description is not an employment agreement or contract. Management has the exclusive right to
alter this job description at any time without notice.

Job Location

Anchorage, Alaska, United States

Position Type


Anchorage, AK

6 day(s) ago

Tribal Affiliation(s)
Any Affiliation

Closing Date 2022-08-22