477 Intensive Case Manager

Intensive Case Manager – The 477 Intensive Case Manager (ICM) at CITC provides intensive case management for participants of ETSD who are chronically mentally ill, indigent, in crisis, and need specialized support and advocacy due to the challenges they face.  The Intensive Case Manager recognizes participants’ strengths and skills, solving and overcoming chronic challenges and barriers, including personal, vocational, and family issues.  The Intensive Case Manager assists participants who are in crisis but may not fit the eligibility criteria of on-site programs or may need an advocate to help them work through the process of accessing internal and/or external services. The Intensive Case Manager works directly with ETSD staff to provide recommendations for care plans based on referrals from Eligibility Technicians, Job Coaches, Employment Specialists, and other referral sources.


CITC stands for Cook Inlet Tribal Council. But more than that, CITC stands for people, partnerships, and potential. Our mission is to work in collaboration with Our People to develop opportunities that fulfill Our endless potential. When we work together, we can help each other grow our talents and strengths and become successful and self-sufficient individuals, families, and communities. People. Partnership. Potential. When people come to CITC, they join a network of caring partners who can help you achieve your goals, pursue opportunities, and overcome challenges and know the great care we take with participants and employees alike.

Our Mission

To work in partnership with Our People to develop opportunities that fulfill Our endless potential.

Our Vision

We envision a future in which all Our People—especially Our youth, the stewards of our future—have access to vast opportunities and have the ability, confidence, and courage to advance and achieve their goals, infused with an unshakeable belief in Our endless potential.

Our Values

Our People have always understood that no one lives in isolation—individuals depend on each other and themselves. These cultural values are summarized in the organizational values of CITC, which guide us in everything we do:

We are interdependent

We are resilient

We are accountable

We are respectful

We are humorous.


  • Bachelor’s degree in Social Work, Gerontology, Psychology; or an Associate’s Degree and two years experience as a case manager, job coach, work adjustor, or life skills instructor may be substituted.  Relevant work experience, which must include two years of case management, may substitute for the education requirement on a year-for-year basis.
  • Two (2) years of social service delivery for low-income individuals or individuals with disabilities experience.  
  • Continued employment is contingent upon receipt of a satisfactory state and federal background check. 
  • Valid Alaska driver’s license and insurable under CITC’s automotive insurance, which requires a driver to be at least 21 years of age.

Preferred Requirements

  • Experience in social services or non-profit settings.
  • Experience working with Alaska Native and American Indian populations with a working knowledge of their values and belief systems and providing culturally competent services.


  • Apply knowledge of professional social work principles and methods to help individuals, families, and/or groups achieve self-sufficiency.
  • Advocate on participants’ behalf to community organizations while building strong professional working relationships.
  • Identify gaps in service delivery and develop corrective action plans as needed. 
  • Facilitate services among participants, public, private, and local social service agencies. 
  • Work with participants who do not qualify for financial assistance programs at CITC to find alternate programs and provide referrals. 
  • Determine the nature of participant’s needs by interviewing them and assessing medical, psychological, emotional, and social information. 
  • Develop self-sufficiency plans with participants. Guide participants in setting goals and taking necessary steps to achieve goals.
  • Provide coaching to participants on resolving problems that could result in job loss. 
  • Guide participants in developing healthy life skills and goal setting, and assist them with identifying personal and work strengths to apply towards transferable skills from one work situation to another. Provide participants with short-term intervention, stabilization, and transition to long-term assistance or resolution as appropriate

The Location: Cook Inlet Tribal Council is based in Anchorage, Alaska. 

Why Should You Apply?

  • Great Mission Serving Our People
  • Excellent Benefits for Employees and Families
  • Work-life Balance
  • Market-based Compensation

 NATIVE PREFERENCE STATEMENTPursuant to the Indian Self-Determination and Education Assistance Act of 1975 (PL 93-638) and as further guided by CITC’s Native Preference Policy 6.120, CITC maintains preference in all phases of employment for Alaska Native, American Indian (AN/AI) and Native Hawaiian people, including direct lineal descendants and foster or traditionally adopted children. Also included is the non-Native head of household members for Native families, which provides foster or traditionally adopted Native children.

Anchorage, AK

8 day(s) ago

Tribal Affiliation(s)
Any Affiliation