Desk Top Support Technician


Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized six years in a row by Alaska Business magazine readers.

Support the bank’s computer systems and network services.

Day Shift; $24.50/hour+ DOE

ESSENTIAL DUTIES and/or RESPONSIBILITIES
- Performs system and network administration for specific applications and monitors regular backups.
- Performs user administration for specific applications and performs regular self-audits of application security.
- Installs, operates, updates, upgrades, and maintains microcomputer systems hardware and associated applications in every department of the bank by phone and in person.
- Integrates each system into the FirstNet Wide Area Network, as well as every Local Area Network within the bank, including but not limited to maintenance of various modems and dialup services, CPUs, and software applications.
- Schedules and conducts comprehensive software and hardware training at the internal customer's location.
- Assists in the evaluation of software and hardware to determine compatibility with existing systems and ease of use. - Makes recommendations for improvements in microcomputer systems.
- Develops technical application documentation in accordance with established standards and assists department/section/unit heads with the development and maintenance of user documentation.
- Reads technical journals and/or trade publications to build and maintain a working knowledge of new equipment and software as well as compatibility issues with older systems.
- Monitors licensing agreements as required and notifies responsible parties in case of non-compliance with an agreement.
- Performs other work-related duties as assigned by supervisor.

EDUCATION and EXPERIENCE
Minimum: Bachelor's degree in computer science or related field plus two years technical hardware/software support experience; or four years technical hardware/software support experience; or equivalent combination of education/training and experience with at least two years technical hardware/software support experience. Preferred: Customer service experience. User training experience.

SKILLS and ABILITIES
Understanding of IBM compatible products including MS Windows operating systems, database design, NT networking and microcomputer communications. Understanding of various hardware devices such as IBM compatible PCs, various printers, modems, and telephones. Ability to work under tight time constraints.

FNBA offers:
* Advancement Opportunities
* Competitive Compensation
* 401(k) w/ Employer Matching- 100% Match, Up to the first 6% of Contributions
* Generous Paid Time Off
* Comprehensive Benefits
* Team Environment
* Family Friendly Culture
Plus many more great benefits!!

Please visit us at www.FNBAlaska.com/Careers to view the full job posting and apply today. All applications must be received through FNBA's website to be considered.

FNBA is an Equal Opportunity Employer, Member FDIC and Equal Housing Lender.

 

Anchorage, AK

9 day(s) ago

Tribal Affiliation(s)
Any Affiliation