Case Manager

Summary Position Statement:

The Case Manager is responsible for oversight and assisting individual clients and families of Birchwood Behavioral Health (BBH), providing public assistance resources, referrals for needed treatment, coordination of care, liason to Medicaid or other insurance carriers, and assistance with educational needs. The Case Manager works closely with Executive Director and other Administrative Staff to ensure all governing regulations (including licensing, Medicaid, Behavioral Residential Services (BRS), and Commission on Accreditation of Rehabilitation Services (CARF) are being practiced, reviewed, and updated as needed.  

All duties are carried out in accordance with BBH Policies and Procedures, Mission, Values, Philosophy of Care and safeguards to protect the privacy of health information in compliance with the HIPAA Privacy Rule. The Case Manager assumes additional duties as assigned and may have responsibilities altered during the course of employment. The Case Manager reports directly to the Executive Director of Birchwood Behavioral Health.


Essential Functions of the Position:

  • Provides public assistance resources as needed

  • Ensures appropriate referrals to outside resources

  • Coordinates setup and/or communication with Medicaid

  • Coordinates all Medicaid travel

  • Tracks client attendance and absentee days

  • Works with the community to procure pass partners for residents

  • Coordinates between agency contracted medication provider and pharmacy.

  • Oversight of entire medication management on agency side

  • Oversee and assist the agency contracted provider for annual Medication Administration training and qualifying examinations for staffs

  • Maintain timely completion of state required survey and reports such as Discharge Behavioral Health Consumer Survey and Census of Juveniles in Residential Placement for Office of Juvenile Justice and Delinquency Prevention.

  • Engages in appropriate teamwork functions (such as mutual support and clarification of office responsibilities/procedures) according to program policy in order to provide a professional environment and effective service delivery.

  • Actively participates in required trainings

  • Attends administrative and clinical staff meetings, as well as regularly scheduled supervision sessions.


Position Requirements:

Education/Experience: In accordance with State of Alaska residential care licensing regulation and Medicaid,  the Case Manager must be at least twenty-one years of age and have a Bachelor’s Degree, preferably with major study in psychology, sociology, social work, social sciences or a closely related field and have four years of experience in a residential care treatment for children. Master’s degree in related field with two years of experience in a residential care treatment for children can be substituted.


Licensure:  All employees of Birchwood Behavioral Health must meet and maintain all statutory, regulatory and licensing requirements of the Department of Health and Social Services (DHSS) and Federal Medicaid standards. It is the responsibility of the employee to notify BBH immediately if they no longer meet requirements. All information regarding these requirements can be located at the DHSS website. (


Knowledge, Skills & Abilities:

  • The Case Manager demonstrates leadership, supervisory, and organizational skills to successfully oversee individual client cases and seek out resources that may aid in individualized, trauma-informed treatment.  

  • Demonstrates written and oral communication skills to develop required reports as required by legislative, regulatory, and funding overseers.   

  • Possesses excellent written and oral communication skills

  • Possesses excellent problem solving skills

  • Possesses information technology skills required to use agency equipment to carry out position functions

  • Ability to function on an interdisciplinary team

  • Ability to involve frequent changes of tasks using different techniques, procedures, working conditions, or degrees of attentiveness without loss of efficiency or composure.

  • Ability to perform independent actions or judgment according to set standards without frequent supervision.

  • Must be efficient, and able to multi-task.

  • Must be able to read, write, and speak English.

  • Knowledge and understanding of all agency protocol, policy, procedure, plans program requirements.

  • Excellent time management, organizational skills, and computer skills (Google Drive) are also necessary qualifications.  

  • Must demonstrate and display an understanding and sensitivity to serving a culturally diverse and/or special needs population.  

  • Must possess a clean driving record and have a valid state of Alaska driver’s license along with a valid certificate of insurance and auto registration.

  • Must be able to pass a state and federal background check.


Equipment Used

Computer with Google Drive, AKAIMS, Fax Machine, Copier, Cell Phone, Telephone, Laminator


Physical Requirements: Ability to perform sedentary work as well as to be engaged in physical exercise with consumers such as running, walking, hiking, etc.  Visual acuity necessary to utilize a computer monitor throughout the course of a normal workday. Ability to perform repetitive keyboarding activities and operate general office equipment.


Working Location:  Work is performed mostly at the Birchwood Behavioral Health office, but can often involve training or association meetings elsewhere.


Driving Requirements: Must be able to drive, have a reliable vehicle, and have a valid certificate of insurance for driving a personal vehicle for transportation between various locations within the Anchorage area. BBH employees do not transport clients in personal vehicles. This is only for one’s own individual transportation.


Core Values

INTEGRITY: We recognize that in all of our activities and decisions we must place our professional   responsibilities over our personal interests.

QUALITY: We recognize that every service that we provide should be completed to the best of our abilities and resources.

SAFETY: We recognize the importance of providing a safe environment for both our clients and our employees.

ACCOUNTABILITY: We recognize the need to be good stewards of resources that God has provided to us.

SPIRITUALITY: We recognize that all people have Spiritual needs and we encourage, but do not require, each client to grow in their relationship to and daily walk with Jesus Christ.


Philosophy of Care

  • Student behaviors are viewed as symptoms -they are not done on purpose

  • Treatment is complex -there needs to be a balance between flexible and rigid

  • Student’s need predictability of environment and people

  • Treatment is something done with a student; not to the student

  • When students succeed; staff succeed



This Position Description reflects Birchwood Behavioral Health’s best effort to describe the essential functions and qualifications of the job described.  It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude an opportunity for modifications consistent with providing reasonable accommodation.  This is not a contract as Birchwood Behavioral Health is an at-will employer. Either you or BBH is required to provide no notification or just cause for separation of employment. Your signature indicates you have read this Position Description and understand and agree to the essential functions, qualifications of the job, and the agency’s at-will status.

Anchorage, AK

9 month(s) ago