If you cannot find the posting feel free to email us at pthousingmgmt@anthc.org 

$2,500 SIGN ON BONUS

Summary:
Under general supervision, manages all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with ANTHC policies and procedures. Provides leadership and support to all members of Patient Housing including reservationists, concierge, auditors, etc.

Responsibilities:
REPRESENTATIVE DUTIES

Manages and monitors activities of all employees in the Patient Housing department making sure they follow ANTHC patient housing policies and procedures, and provides coaching, training and correcting where needed. Qualify reservation requests from ANTHC departments, Service Units and patients to determine eligibility. Maintain a professional and high quality service oriented environment at all times.

 

Assists the Manager of Patient Housing in the areas of recruiting, hiring, coaching, discipline, and evaluations of personnel.

 

Provides leadership, direction, and guidance to assigned staff. Develops goals and priorities in conjunction with employees, and assigns tasks and projects. Develops staff skills and training plans. Counsels, trains, and coaches subordinate staff. Implements corrective actions and conducts performance evaluations.

 

Acts as manager on duty for the hotel on an up to 72-hour rotating schedule, addressing complaints, problem solving, disturbances, special requests and any other issues that may arise. Process incident reports and ensure Patient Housing and ANTHC incident tracking system is updated. Verify details of event, department response and follow up are documented accurately and in a timely manner. Works with the ANMC medical staff to ensure that any special customer needs are being met.

 

Inform all Front Desk staff of daily activities, and Elder arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly. Coordinate daily activities with the patient housing management team.

 

Work closely with the housekeeping, food services and partner patient housing teams to improve guest services and foster cross departmental communication. Verifies that accurate room status information is maintained and properly communicated.

 

Full responsibility for scheduling and timekeeping of the department. Full responsibility for purchasing supplies for the department. Assist with the yearly budget.

 

Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures.

 

Upholds the ANTHC Patient Housing commitment to hospitality, ensuring that employees are, at all-time attentive, friendly, helpful and courteous to all customers and co-workers.

 

 

 

Assist with the development of department metrics and how to report them up on a monthly basis. Assist in the preparation of the occupancy forecasting.

 

Operate all aspects of the front desk computer system, including software maintenance, report generation, analysis and simple configuration changes.

 

Communicates with ANTHC and ANMC case managers and regional healthcare organizations to ensure patient appointments, travel arrangements, lodging, transportation, and other logistical matters are completed.

 

Performs other duties as assigned.

 

Other information:
KNOWLEDGE and SKILLS 

Knowledge in analyzing and evaluating complex topics and issues and makes recommendation for improvement or solution.

Knowledge in continuous quality improvement concepts, theories, and practice.

Knowledge of Alaska TribalHealth System, ANTHC,and Alaska Native culture.

Knowledge of basic medical terminology and clinic systems.

Knowledge of billingpractices

Knowledge of customer service concepts and practices.

Knowledge of disaster procedures.

Knowledge of federaland regional safetystatutes, rules and regulations.

Knowledge of emergency procedures.

Knowledge of medical terminology and clinic systems.

Knowledge of multi-line telephone systems operation.

Knowledge of Patient HousingMedicaid Processes.

Knowledge of processfor policy development, and problem identification with associated resolution.

Knowledge of projectmanagement and resourceallocation techniques.

Knowledge of standard budgeting and budget analysis.

Knowledge of state, federal and public/private insurance, including Medicaid/Medicare.

Knowledge of state, federal, and tribal health care programs.

Knowledge of the Privacy Act of 1974 and HIPPA Privacy Act of 1996.

 

Skill in analyzingcustomer service issuesand preparing recommendations based on findings.

Skill in assessing and prioritizing multiple tasks, projects and demands.

Skill in dealingwith distressed customers.

Skill in effectively managing and leading staff, and delegating tasks and authority.

Skill in establishing and maintaining cooperative working relationships with other employees.

Skill in grammar, spelling, sentence structure and effective business letter writing.

Skill in managingmultiple priorities and tasks concurrently and meeting deadlines.

Skill in multi-tasking and working within deadlines to complete projects and assignments.

Skill in operating a personal computer utilizing a variety of software applications.  

Skill in operatingmultiple line telephone systems.

Skill in operating office equipment, includingcopiers and fax machines.

Skill in oral and written communication.

Skill in preparing and analyzing data and figures from computer generated reports.

Skill in working independently, making decisions and maintaining confidentiality.

Skill in writing guidelines and being able to communicate these to staff in multiple formats to adjust to any learning style.

Skills in coordinating performance improvement committees.

Skills in databasemanagement.

 

 

 

 

MINIMUM EDUCATION QUALIFICATION

A Bachelor’s Degree in Hospitality Management, or similar field. Progressively responsible professional/exempt related work experience, education, or training may be substituted on a year-for-year basis for college education.

 

MINIMUM EXPERIENCE QUALIFICATION

Non-supervisory – Four (4) years of hospitality/hotel front desk, or similar work experience involving a significant amount of customer service and hospitality. An equivalent combination of relevant education and/or training may be substituted for experience.

 

AND

 

Supervisory – One (1) year involving employee supervision.

 

MINIMUM CERTIFICATION QUALIFICATION

N/A

 

PREFERRED EDUCATION QUALIFICATION

N/A

 

PREFERRED EXPERIENCE QUALIFICATION

Three (3) years of supervisor experience in a hospitality environment.

 

PREFERRED CERTIFICATION QUALIFICATION

N/A

 

ADDITIONAL REQUIREMENTS

Must be able to work flexibleschedule including nights,weekends and holidays.

 

The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction. 

ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state. 

Our vision: Alaska Native people are the healthiest people in the world.

Benefits include:

• Generous Paid Time Off and holiday schedule with 4 weeks paid vacation per year to start and 12 paid holidays.

• More than 19 Federal healthcare plans with plans for employee, employee plus one, and employee plus family available. ANTHC covers 80% of all health insurance premiums and 100% of Short-Term Disability, Long-Term Disability, Dental, Vision, Basic Life, and AD&D.

• 401(a) retirement plan; ANTHC will contribute 3% of your annual compensation to the plan account each year, with up to an additional 5% match with a 6-year vesting schedule.

• 403(b) retirement savings plan with pre-tax and Roth options. Flexible Spending Accounts for Health Care and Dependent care are also available.

• Onsite Child Care is available in a brand new education facility.

• Onsite free gym access. Additional gym, rock climbing wall and salt-water pool available at the Alaska Pacific University for a small fee per semester. Steep discounts on outdoor equipment rentals for your Alaskan adventures!

• Tuition reductions for employees and their eligible dependents at the Alaska Pacific University.

Visit us online at www.anthc.org or contact Recruitment directly at HRRecruiting@anthc.org.

Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.