Intensive Case Manager I-II-III


Intensive Case Manager I-II-III

Full-Time, Regular

Professional

Anchorage, AK, US

Requisition ID: 1809

 

 

COOK INLET TRIBAL COUNCIL, INC.

JOB DESCRIPTION

 

Job Title:         477 Intensive Case Manager I/II/III

Department:    Employment & Training Services Department (ETSD)

Reports To:     477 Intensive Case Manager Supervisor

Supervises:      None

FLSA Status:  Non-Exempt

Pay Grade:      N6 (I), N7 (II), N8 (III)

Job Type:        Regular, Full-Time

AKBCU:           Yes      ICPA: Yes

 

General Functions:

The 477 Intensive Case Manager provides intensive case management for Alaska Natives and American Indians living in the service area and participating in the Temporary Assistance for Needy Families (TANF) and/or General Assistance (GA) program who are chronically mentally ill, indigent, in crisis, and/or in need of specialized support and advocacy due to the challenges they face. This position will carry a caseload and serve eligible participants with 477 employment/supportive service programs provided by the Employment & Training Services Department (ETSD) when applicable.  The 477 Intensive Case Manager works at recognizing participants’ strengths and skills, solving and overcoming chronic challenges and barriers including personal, vocational, work and family issues.  The 477 Intensive Case Manager may assist participants who are in crisis and may need an advocate to help them work through the process of accessing internal and/or external services to reach self-sufficiency. The 477 Intensive Case Manager will provide advocacy, referrals, act as an advocate between agencies, career/self-sufficiency plan development and crisis intervention.  

 

Duties and Responsibilities, including but not limited to:

477 Intensive Case Manager, I

  • Maintain an active participant caseload of TANF or GA participants. 
  • Successful completion of the Intensive Case Management I Master Training Task List which includes the Case Managers Handbook and TANF Manual.
  • Successful completion of the SSI/SSDI Outreach, Access and Recovery certificate (SOAR). 
  • Provide assistance and/or referrals for participants applying for Social Security benefits / assistance.
  • Assist participants on their caseload with applying for SSI/SSDI.
  • Maintain an active participant caseload.
  • Participate in Integrated Case Management meetings for participants who are working with other internal/outside agencies or natural supports.   
  • Act as on-call case manager when assigned.
  • Assist participants with supportive services according to program policy, procedure and budget.
  • Work as part of a cohesive team who recognize and understand their role within the larger departmental team.
  • Provide referrals to Cook Inlet Tribal Council’s (CITC) services such as Recovery Services, Alaska Native Justice Center, Child and Family Services, 477 Youth Services, Youth Empowerment Services, Alaska’s People and other ETSD programs.
  • Provide participants with home visits and/or worksite visits.
  • Provide one-on-one coaching and guidance in job search and life management; provides problem-solving support in resolving issues that could result in job loss.
  • Assist participants to develop realistic self-sufficiency plans by identify the strengths/skills/barriers that lead to self-sufficiency goals for the participant. 
  • Identify participants’ barriers to employment/self-sufficiency and assist them in finding solutions to barrier removal.
  • Refer participants to ETSD orientation and Life Skills workshops.
  • Refer participants to Barriers Assessments when applicable.
  • Responsible for obtaining, tracking and documenting all pertinent information in each eFile and utilizing the appropriate database for data entry (i.e case notes, payments, goals and terminations, etc.)
  • Utilize and refer participants to employment resources within CITC, especially Supported Work Experience, Career Ready and Alaska’s People department to provide work and training opportunities for work ready participants.
  • Update and report participant TANF, GA and related 477 statistics monthly.
  • Conduct peer to peer sessions.
  • Work as part of a team: the team includes co-workers, partner agencies and the participant.
  • Attend and actively participate in Department meeting and trainings.
  • Provide coaching to participants on resolving problems that could result in job loss. 
  • Guide participants in developing healthy life skills and goal setting, and assist them with identifying personal and work strengths to apply towards transferable skills from one work situation to another. Provide participants with short-term intervention, stabilization, and transition to long term assistance or resolution as appropriate. 
  • Communicate policies and regulations to participants regarding financial assistance, housing, transportation and available resources.
  • Exercise initiative in identifying community and individual need for services, and assist in research and development of community resources to meet such needs within a geographic, cultural, or program area. 
  • Maintain confidentiality according to regulations, policies, and procedures.
  • Perform related duties as needed and assigned. 

477 Intensive Case Manager, II 

  • Consistently perform all duties and responsibilities of a 477 Intensive Case Manager I with a higher level of proficiency.
  • Maintain an active participant caseload of TANF and GA participants.  

477 Intensive Case Manager, III

  • Consistently perform all duties and responsibilities of a 477 Intensive Case Manager I and II with an advanced level of proficiency.
  • Monitor and assist Intensive Case Managers with capturing participants’ accountable work activity data to ensure accurate work percentage rates.
  • Monitor and assist the 477 Intensive Case Manager Supervisor with tracking work participation rates, monthly contact with participants and timeframes, to ensure that participants are receiving timely and appropriate services.
  • Monitor and assist the 477 Intensive Case Manager Supervisor identify, coordinate, and assign appropriate training opportunities for staff.
  • Monitor and assist the 477 Intensive Case Manager Supervisor with GA and TANF supportive services budget and ensure expenditure according to current policies.
  • Conduct file reviews and provide feedback to Intensive Case Managers I & II Staff for both TANF and GA.
  • Bring policy issues to the 477 Intensive Case Manager Supervisor as appropriate

Job Specifications:

  • Knowledge of Social Security Administration application procedures. 
  • Excellent verbal and written communication skills.
  • Demonstrated ability to coordinate multiple activities.
  • Strong organizational and time management skills.
  • Demonstrated ability to handle crisis situations and make sound judgments.
  • Excellent customer service skills
  • Demonstrated ability to work in a team atmosphere.
  • Knowledge of area Labor Market and current trends.
  • Working knowledge of motivational interviewing techniques.
  • Demonstrated knowledge and understanding of the social, health, education and training and cultural needs of the Alaska Native and American Indian community.
  • Demonstrated working knowledge of the theory and practice of social work. 
  • Demonstrated working knowledge of the social, economic and cultural strengths, and issues of the service population.
  • Demonstrated ability to develop and teach culturally relevant life and work skills that identify and focus on strengths. 
  • Demonstrated ability to provide effective intervention on a short-term basis, moving families and participants to other services as soon as possible. 
  • Demonstrated ability to work independently with minimal supervision. 
  • Must be willing to work with participants in various settings (home, community and office). 
  • Maintain confidentiality according to regulations, policies, and procedures.
  • Performs all other related duties as needed and assigned.

Minimum Core CompetenciesCITC Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem Solving/Critical Thinking, Communication Skills 

 

Minimum Qualifications:

477 Intensive Case Manager, I

  • Minimum of one (1) year case management experience, with preference given to those with knowledge of the mental health/substance abuse, homelessness, Social Security Administration, social work and workforce development fields.  

477 Intensive Case Manager, II

  • Experience in social services or non-profit settings
  • Minimum of two (2) years case management experience, with preference given to those with knowledge of the mental health/substance abuse, homelessness, Social Security Administration, social work and workforce development fields. 

477 Intensive Case Manager, III 

  • Minimum of two (2) years case management experience, with preference given to those with knowledge of the mental health/substance abuse, homelessness, Social Security Administration, social work and workforce development fields.
  • TANF, GA or State/Federal Grant experience.

Minimum Qualifications for All Levels:

  • Bachelor’s degree in Human Services, Counseling, Social Work, and/or a related field. Associates degree and year for year experience can be substituted.
  • SOAR certification or willing to obtain one within 6 months from date of hire
  • Continued employment is contingent upon receipt of a satisfactory state and federal background check. 
  • Valid Alaska driver’s license and insurable under CITC’s automotive insurance, which requires a driver to be at least 21 years of age and have had a driver’s license for at least three years. 

Preferred Qualifications for All Levels:

  • Master’s degree in Human Services, Counseling, Social Work, and/or a related field. 
  • Experience in social services or non-profit settings.
  • TANF, GA or State/Federal grant experience.
  • Experience working with Alaska Native and American Indian populations with a working knowledge of their values and belief systems and the ability to provide culturally competent services.

NATIVE PREFERENCE STATEMENT: Pursuant to the Indian Self-Determination and Education Assistance Act of 1975 (PL 93-638) and as further guided by CITC’s Native Preference Policy 6.120, CITC maintains preference in all phases of employment for Alaska Native, American Indian (AN/AI) and Native Hawaiian people, including direct lineal descendants and foster or traditionally adopted children. Also included are non-Native head of household members for Native families, which includes foster or traditionally adopted Native children.

 

Disclaimer

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job.   It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job.   Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time.  This job description is not an employment agreement or contract.

 

Anchorage, AK

16 day(s) ago