Student Assistant - Military & Veteran Student Services

 

University of Alaska System

 

UAF's Military & Veteran Student Services provides support to service members, veterans, and their families by equipping students with the tools necessary for success. This position is expected to have broad knowledge of our programs and processes while engaging in meaningful customer interactions. Furthermore, the position is responsible for checking in and assisting students, troubleshooting student issues, and imaging documents. We are looking for motivated, team-oriented individuals with outstanding customer service and organization skills, and the ability to learn, understand, and relay complex policy and process to prospective and current UAF students. The per hour wage for this position is $16.00 per hour and the position is located at the Fort Wainwright Education Center; UAF Office.

Knowledge, Skills, Abilities:

• Excellent verbal and written communication in addition to clear and concise customer service skills.

 

• Demonstrated ability to interact with diverse audiences.

 

• Ability to handle escalated issues calmly and appropriately and to take initiative to resolve problems and offer solutions.

 

• Ability to demonstrate proficiency with software applications used in the department.

 

• Strong problem-solving skills.

 

• Understanding of the various VA educational benefits, Military Tuition Assistance, and MyCAA programs available to students. Preferred Experience & Education:

• Computer skills and data experience

 

• Knowledge of the different educational benefit options available to students. Required Experience & Education:

Applicant must be enrolled as a UAF student taking a minimum of 6 credits per semester with a minimum GPA of 2.0 or a newly enrolled student.

Salary Information:

This is a student assistant position starting at $16.00 an hour.

Special Instructions to Applicants:

Please attach a resume, cover letter, and the names and contact information for three (3) professional references with your application.

 

This is a pooled position, which means that the position remains open over the entire academic year.

 

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

 

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual: http://www.alaska.edu/nondiscrimination

 

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

 

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

 

If you have any questions regarding this position, please contact Bridget Thimsen, SBO Sr. HR Coordinator, at mailto:bmthimsen@alaska.edu or 907-474-5979.

 

To apply, please visit: https://apptrkr.com/5310453

 

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