Program Administrator, Recovery Services

Program Administrator, Recovery Services

Full-Time, Regular


Anchorage, AK, US

Requisition ID: 1837






Job Title: Program Administrator

Department:  Recovery Services

Reports To:  Sr. Director, Recovery Services 

Supervises:  N/A

FLSA Status:  Exempt

Pay Grade:  E8

Job Type:  Full-Time, Regular

AKBCU: Yes                   ICPA: No


General Functions:

The Program Administrator directs the day-to-day performance and operation of assigned programs within the Recovery Services department. 


Duties and Responsibilities:

  • Ensure processes and systems are in place for the assigned programs.
  • Ensure compliance for established customer service standards.
  • Utilize data and information to develop, implement and measure changes in identified strategies.
  • Evaluate, develop, and implement changes in policy, procedures, regulations and standards.
  • Resolve complaints and conflicts according to standards and established guidelines.
  • Ensure compliance with all applicable laws, policies, procedures, bylaws, regulatory requirements, and best practice guidelines regarding Privacy of Healthcare Information (PHI), organizational, and healthcare Compliance.
  • Work collaboratively with team members within the RS department and across the organization.
  • Facilitate groups, committees, and meetings.
  • Direct the day-to-day performance and operation of the assigned programs.
  • Organize the work across the assigned functions.
  • Ensure adequate staffing.
  • Evaluate and monitor the workload and productivity of the assigned program(s) and take any necessary corrective action as needed.
  • Direct and oversee work assignments to completion.
  • Establish, monitor, and provide feedback for employee standards.
  • Develop methods and processes to create a work environment that motivates and encourages employees.
  • Create a positive and engaging work environment.
  • Ensure adequate staffing, and evaluate and monitor the recruitment and selection process. 
  • Ensure an effective application of the compensation strategy for CITC by actively engaging with Human Resources to establish salary offers for new employees.
  • Oversee budgets including revenues and expenditures timely and effectively for assigned programs.
  • Manage the strategic planning and improvement processes for assigned program(s).
  • Develop and implement long- and short-range strategic initiatives and work plans.
  • Train, educate, and deploy improvement tools, methods and processes.
  • Direct the development, education and training of assigned program(s).
  • Perform related duties as needed and assigned.


Job Responsibilities Related to Patient Privacy:

  • The incumbent is expected to protect the privacy of all patient information following CITC's privacy policies, procedures, and practices, as required by federal and state law, and following general principles of professionalism as a health care provider
  • The incumbent may access protected health information and other patient information only to the extent that is necessary to complete all assigned job duties. The incumbent may only share such information in their possession with those who need to know specific patient information to meet their job responsibilities related to treatment, payment, or other CITC operations.
  • The incumbent is expected to report, without the threat of retaliation, any concerns regarding CITC's policies and procedures on patient privacy and any observed practices in violation of the policy to the designated Privacy Officer.
  • The incumbent is expected to participate in CITC privacy training actively and is required to communicate privacy policy information to coworkers, students, patients, and others following CITC policy. 


Job Specifications:

  • Excellent customer service skills.
  • Demonstrated knowledge of change management principles, methodologies, and tools.
  • Excellent computer skills, including Word and Excel in a Microsoft Windows environment.
  • Demonstrated ability to apply knowledge of the Health Insurance Portability and Accountably Act of 1996 (HIPAA) and 42 CFR.
  • Demonstrated ability to work with teams, which includes technology staff teams, business managers, teams of end-users, and others.
  • Demonstrated ability to work independently with minimal supervision. 
  • Demonstrated ability to effectively manage multiple responsibilities.
  • Excellent verbal and written communication skills; proper grammar, good vocabulary, spelling, and proofreading skills.
  • Demonstrated knowledge and understanding of the social, health, education and training and cultural needs of the Alaska Native and American Indian community.


Minimum Core Competencies: CITC Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem Solving/Critical Thinking, Communication Skills.


Minimum Qualifications:

  • Bachelor's Degree in Business Administration, Business Management, Non-Profit Administration, or a related field. Relevant experience may substitute for the education requirement on a year-for-year basis.
  • Four (4) years of progressively responsible work experience as a manager or administrator of programs, departments, or similar oversight including budgeting, strategic planning, human resources management, performance management, or closely related demonstrable proficiencies.
  • Continued employment is contingent upon completion of a satisfactory state and federal fingerprint criminal background check.


Preferred Qualifications:

  • Master’s Degree in Business Administration, Business Management, Non-Profit Administration, or related field. 
  • Experience with change management and digital technology. 




NATIVE PREFERENCE STATEMENT: Pursuant to the Indian Self-Determination and Education Assistance Act of 1975 (PL 93-638) and as further guided by CITC's Native Preference Policy 6.120, CITC maintains preference in all phases of employment for Alaska Native, American Indian (AN/AI) and Native Hawaiian people, including direct lineal descendants and foster or traditionally adopted children. Also included are non-Native head of household members for Native families, which includes foster or traditionally adopted Native children.





The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.

Anchorage, AK

9 day(s) ago