477 Youth Case Manager

477 Youth Case Manager

Full-Time, Regular


Anchorage, AK, US







Job Title:          477 Youth Case Manager

Department:    Employment & Training Services Department (ETSD)

Reports To:      TANF Coordinator

Supervises:       None

FLSA Status:    Non-Exempt

Pay Grade:        N6

Job Type:          Regular, Full-Time

AKBCU:            Yes      ICPA:  Yes


General Functions:

The 477 Youth Case Manager serves Alaskan Natives and American Indian youth living in the greater Anchorage service area and participating in the Tribal Temporary Assistance to Needy Families (TANF) Program, Bureau of Indian Affairs General Assistance (GA) Program, and subsidized youth employment programs provided by the Employment & Training Services Department (ETSD).  The Youth Case Manager will focus on providing case management services, career exploration, outreach, advocacy, workshop facilitation for youth in the greater Anchorage service area. This position will also work closely with Youth Education and Employment Services department within CITC to ensure youth have access to the services.


Duties and Responsibilities, including but not limited to:

  • Manage an active Tribal TANF participant caseload.
  • Establish goals with youth by administering appropriate assessment tools, interpreting results and developing plans to identify education and career pathways, and/or employment placements. 
  • Obtain education assistance to youth by arranging for services as needed: such as: tutoring, counseling, GED preparation, post-secondary opportunities, or other educational needs. 
  • Support department youth leadership and community services activities. 
  • Provide youth information on services available in the community and CITC.
  • Provide participants orientation to Cook Inlet Tribal Council’s (CITC) services.
  • Provide participants with home visits.
  • Provide one-on-one coaching and life skills to youth.
  • Identify participants’ barriers to education and assist them in finding solutions to barrier removal.
  • Recognize participants’ strengths and skills, and apply those attributes to appropriate activities.
  • Authorize Supportive Services to eligible TANF participants according to program policy and procedure. 
  • Screen and place participants into subsidized employment positions, and provide support to those participants while they gain work experience.
  • Work one on one with Case Managers on referrals and outreach for Tribal Training and Youth Employment Program (YEP).
  • Works with various employment entities to develop suitable worksites for youth participants. 
  • Schedule work site visits to sign YEP contracts, explain the goal of the program to employers and participants, and answer any inquiries.
  • Attend job fairs and community outreach events to promote YEP.
  • Collect time sheets, review, and contact employer work site supervisors and participants if any discrepancies.
  • Contact employers if they have not sent in any YEP invoices, review to ensure accurate and contact the employer if any discrepancies.
  • Submit all YEP time sheets to Youth Services Supervisor.
  • Obtain, track and document all pertinent information in each case file and/or electronically utilizing the Case Management Database.
  • Utilize employment resources, especially Career Development Center at CITC, and within the community to provide work and training opportunities for participants.
  • Update and report participant TANF activities & related 477 statistics monthly to Youth Services Supervisor.
  • Participate in scheduled community meetings as requested.
  • Assist in the facilitation of group activities or workshops.
  • Work as part of a team: the team includes co-workers, partner agencies and the participant.
  • Attend and actively participate in Department meeting and trainings.
  • Bring policy issues to Youth Services Supervisor or Management Team as they arise.
  • Fill in for absent case managers when necessary.
  • Maintain confidentiality according to regulations, policies, and procedures.
  • Perform all related duties as needed and assigned.


Job Specifications:

  • Excellent verbal and written communication skills.
  • Demonstrated ability to coordinate multiple activities.
  • Strong organizational and time management skills.
  • Demonstrated ability to handle crises and make sound judgments.
  • Excellent customer service skills.
  • Demonstrated ability to work in a team atmosphere.
  • Knowledge of area labor markets and current trends.
  • Working knowledge of motivational interviewing techniques.
  • Demonstrated ability to recognize transferable skills in participants and apply them to the current labor market.
  • Demonstrated knowledge and understanding of the social, health, education, and training and cultural needs of the Alaska Native and American Indian community.
  • Demonstrated ability to maintain confidentiality at all times.


Minimum Core CompetenciesCITC Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem Solving/Critical Thinking, Communication Skills 


Minimum Qualifications:

  • Bachelors’ degree in Human Service, Counseling, Social Work, or Vocational Education and/or a related field.  Year for year experience in social services, workforce development or vocational counseling/education may be supplemented if included with a two year associates degree. 
  • Knowledge of Alaska Native and American Indian culture and/or community resources. 
  • Continued employment is contingent upon a report from a state and federal background check.
  • Valid Alaska driver’s license and insurable under CITC’s automotive insurance, which requires a driver to be at least 21 years of age and has had a driver’s license for at least three years.


Preferred Qualifications:

  • Previous experience in case management with preference given to those with knowledge of the mental health/substance abuse, social work and workforce development fields. 


NATIVE PREFERENCE STATEMENT: Pursuant to the Indian Self-Determination and Education Assistance Act of 1975 (PL 93-638) and as further guided by CITC’s Native Preference Policy 6.120, CITC maintains preference in all phases of employment for Alaska Native, American Indian (AN/AI) and Native Hawaiian people, including direct lineal descendants and foster or traditionally adopted children. Also included is the non-Native head of household members for Native families, which provides foster or traditionally adopted Native children.




The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job.   It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job.   Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time.  This job description is not an employment agreement or contract.


Anchorage, AK

29 day(s) ago