General Function

Under the supervision of the Community Director Supervisor, this position is responsible for all phases of the day-to-day operation of a property, including, but not limited to, the rent collection, tenant management, maintenance coordination and coordination of eligibility functions with eligibility staff. This position works closely with property maintenance staff, for work orders, move-out inspections, as well as annual inspections. The Community Director collaborates with the Resident Engagement Coordinator at their properties to create good resident relationships and resident participation in activities.      

Major Activities (Typical Duties/Responsibilities)

• Maintains close and courteous communication with residents while being available and responsive to general resident needs.
• Markets and shows units to potential residents. Prepares and processes all rental agreements/leases and related forms. Handles all detail of move-ins and move-outs, maintaining accurate up-to-date records, schedules and performs apartment inspection move-ins and move-outs with residents.
• Maintains all tenant files. Verifies income and adjust rents accordingly.
• Notifies tenant of rental adjustments and rent increases.
• Prepares internal reports regarding vacancy, delinquency, inspections and re-certifications and counsels residents on maintenance of unit when needed.
• Performs a monthly review of the budget with the CD Supervisor discussing areas of concern.
• Prepares general correspondence and any related reports.
• Maintains petty cash fund and reconciles petty cash monthly.
• Collects and reports washer/dryer income at least bi-weekly.
• Collects rents and works with residents to collect delinquent accounts including non-payment notices, resident outreach, and preparing repayment agreements if necessary.
• Adheres to all appropriate accounting procedures, including, but not limited to, rent collection receipts and petty cash disbursement and reconciliation.
• Maintains key control log and assigns keys for residents.
• Coordinates and participates with the Resident Engagement staff at property activities including social events. Supports Maintenance department for any building maintenance and construction activities.
• Continually inspects property for improvements, recording and reporting any deficiencies and taking necessary action to resolve any deficiencies or lease non-compliance. Visually inspects grounds and parking areas daily to ensure each is in a clean and safe condition. Visually inspects common areas to ensure interior is in a clean and safe condition, including all hallways, stairways, storage rooms and laundry facilities.
• Monitors janitorial and unit turn service contracts for completion of work as necessary.
• Approve unit turn invoices for accuracy prior to processing.
• Works with the Maintenance and Compliance departments to prepare for and complete scheduled audits including unit and property inspections prior to the audit.  This includes participating in and responding to requests from Compliance on the regulatory non-compliance issues.
• Coordinates maintenance of grounds and facilities with maintenance and/or building janitors, laborers, and groundskeepers through a work order system. Maintains work orders in property management software.
• Assists in manning CIHA informational booths at various events.
• Other related duties as assigned.

Community Director II Additional Responsibilities

• Manages 100 to 130 units. 
• Inputs rent changes to the tenant ledgers that occur in the future.
• Performs a monthly review of the budget with the CD Supervisor discussing areas of concern to include an analysis of the cash flow position at month end.

Community Director III Additional Responsibilities

• Manages 120 to 150 units.
• Input rent changes requiring retroactive ledger adjustments for the team with CD Supervisor review.
• Performs a monthly review of the cash flow position of the property along with the CD Supervisor discussing areas of concern.
• Trains new employees on CD and TenMast procedures in coordination with the CD Supervisor.
• Perform and support Rental Properties as a TenMast Super User.

Skills/Abilities

• Knowledge of office practices, procedures, supplies and equipment; effective human relation concepts and subsidized housing programs.
• Written and verbal communication skills appropriate for a position with substantial interpersonal contact.
• Working knowledge and understanding of MS Office software applications to include Word, Excel and Outlook to create reports and schedule meetings.
• Ability to deal effectively with all levels of staff, management, and appropriate community agencies.
• Ability to read, analyzes, and interprets CIHA policies and procedures, and related federal and state regulations.
• Ability to write reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from clients, customers, community agencies, and the general public.
• Ability to solve practical problems and deal with a variety of situations where only limited standardization exists.

Education and Experience

• Associates degree in business or related field or ARM designation; experience can be substituted on a year for year basis.
• Four years experience in office or property management.
• Valid Alaska Driver's License.

**COVID-19 vaccination, or eligibility for an exception is required.**

Please visit www.cookinlethousing.org to submit an application.

Cook Inlet Housing Authority provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Employment preference is given to eligible and qualified Alaska Native or American Indian candidates to the extent required or permitted by applicable law.

Disclaimer:  This job description is intended to describe the general nature and level of the work being performed and is not an exhaustive list of all duties and responsibilities.  In addition, CIHA management reserves the right to amend and change responsibilities and lines of reporting to meet business and organizational needs as necessary