Homeowner Assistance Program Manager

General Functions

The Homeowner Assistance Program Manager will oversee the development and implementation of programs funded by a $10.5 million federal Homeowner Assistance Fund (HAF) grant. Responsibilities will include all aspects of program research, planning; and design; drafting program policies and procedures; oversight of program operations, including staff supervision; marketing, outreach, and coordination with partner organizations; and all facets of program reporting.

 Major Activities (Typical Duties/Responsibilities)

  • Develop and implement a HAF Plan for approval by the U.S. Department of the Treasury, specifically evaluating opportunities to assist current and future CILC clients and vetting partnership opportunities. Requires some collection and analysis of needs, identification of program strategies, and articulation of program performance goals.
  • Research and evaluate program implementation strategies that respond to identified needs and advance the mission objectives of Cook Inlet Lending Center and Cook Inlet Housing Authority.
  • Coordinate with partners and potential partners to coordinate delivery of services, catalyze referrals, and prevent duplication of services. Build and maintains positive relationships with third parties.
  • Oversee and marketing and outreach to promote awareness of program products and services.
  • Develop Homeowner Assistance Program policies and procedures, including eligibility verification, program requirements, and program assistance levels.
  • Supervise Homeowner Assistance Specialists, who will communicate with applicants and program participants, verify eligibility, and coordinate with CILC and CIHA to deploy resources. Develops job descriptions, establishes performance goals, and reviews job performance. Fulfills the duties of a Homeowner Assistance Specialist when necessary.
  • Communicates regularly with the eligibility team to ensure potential applicants understand the application and eligibility processes.
  • Monitors program performance data, including applicant and client contacts, applications received, approved applications, and resource deployment.
  • Evaluates and implements software and other technology solutions to increase efficiency and reduce compliance risk.
  • Regularly communicates program challenges, opportunities, status, and outcomes with the CILC General Manager and CILC President. Periodically provides written outcome and activity reports to CILC leadership.
  • Serves as the public representative for CILC’s Homeowner Assistance Program, participating in public forums, giving public presentations, and tabling at events when required.
  • Acts as the primary point of contact between CILC and the U.S. Treasury for purposes of the HAF program.
  • Evaluates program activities and outcomes, recommending and implementing recommends program adaptations as needed.
  • Ensures compliance with applicable laws, regulations, and program guidance.
  • Responsible for developing and submitting all required reports to the U.S. Treasury and any other program funders and regulators.
  • Maintains communication with and monitors the performance of program subrecipients; and
  • Perform other related duties as assigned.

 Skills and Abilities

  • Professional demeanor.
  • Demonstrated organizational and information management skills.
  • Ability to operate independently in a variety of circumstances with a reasonable amount of oversight and engagement from organizational leadership.
  • Adapts to unexpected challenges with grace and tact.
  • Excellent judgment and rational decision making.
  • Ability to maintain client confidentiality.
  • Decisiveness.
  • Excellent interpersonal skills and flexibility to deal effectively with a variety of people, situations, challenges, and changes. Non-judgmental attitude and willingness to treat others with respect.
  • Strong verbal and written communication, including the ability to provide information in a multitude of formats including presentations, round table events, email, correspondence, and reports.
  • Superior time management and organizational skills.
  • Demonstrated ability to work under pressure and to prioritize a workload.
  • Ability to work effectively with other staff, organizational leadership, community members, partner organizations, and other external contacts such as the real estate and mortgage lending sectors.
  • Exceptional customer service.
  • High level analytical skills necessary to gather information, track statistics, and analyze outreach program performance and report to both leadership and staff.
  • Demonstrated proficiency in Microsoft Word, Excel, and PowerPoint.  Familiarity with information management systems and database applications beneficial.
  • Residential lending experience preferred.
  • Valid Alaska Driver’s License required.
  • Must provide evidence of COVID-19 vaccination or third-party documentation for a medical exemption.

Education and Experience

  • Bachelor’s degree in a relevant financial or business field. Experience in a relevant profession or industry (finance, banking, consumer credit, lending) can be substituted on a year for year basis.
  • Experience in grants management preferred.
  • Experience in training and/or education a plus.
  • Are you willing to provide proof of COVID-19 vaccination, or eligibility for an exception to CIHA’s vaccination requirement, prior to beginning work

Please visit www.cookinlethousing.org to submit an application.

Cook Inlet Housing Authority provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Employment preference is given to eligible and qualified Alaska Native or American Indian candidates to the extent required or permitted by applicable law.

 Disclaimer:  This job description is intended to describe the general nature and level of the work being performed and is not an exhaustive list of all duties and responsibilities.  In addition, CILC management reserves the right to amend and change responsibilities and lines of reporting to meet business and organizational needs as necessary.


Anchorage, AK

23 day(s) ago

Tribal Affiliation(s)
Any Affiliation