Needed: A motivated, upbeat, organized person to fill a key leadership position. Do you consider yourself a good listener and someone with high organizational/procedural skills? Do you thrive on helping others succeed through thoughtful guidance and professional interactions? We are seeking an Assistant Manager of Housing Services to help lead our dedicated team in delivering high-quality customer service for our housing applicants and to support accurate, highly efficient operational back-of-house functions. This role supports the Manager in overseeing daily operations, ensuring compliance, and cultivating continuous improvement across the department. Think you might be a good fit? Keep reading… 

Who We Are:   

We’re Cook Inlet Housing Authority – we develop, own, and operate a portfolio of affordable rental housing in the Cook Inlet region of southcentral Alaska. We are leaders in community development and advocacy work around affordable housing.  We are the Tribally Designated Housing Entity for Cook Inlet Region Inc. We believe in partnership and collaboration. Our mission is to create housing opportunities that empower our people and build our community.  Our work vibe is collaborative. If making a difference in the community matters to you, we may be a great fit!    

What You’ll Be Doing: 

Leadership & Staff Development 

• Support in the supervision and mentorship of the Housing Services team 

•  Support recruitment efforts and provide hiring recommendations 

• Co-design and deliver training programs and onboarding sessions to support strong employee satisfaction and retention 

Operational Support 

• Provide coverage and support for Department Manager and Supervisors 

• Maintain and update training materials and departmental procedures 

• Collaborate with Leadership on developing and executing departmental goals 

Compliance & Program Oversight 

• Ensure compliance with federal and other funder regulations, and internal organizational policies 

• Review resident files and monitor program progress 

• Track and support compliance requirement work  

Internal & External Relations 

• Foster partnerships with community organizations to grow referral pipeline 

• Promote strong internal communication and collaboration with other departments 

• Represent CIHA at outreach events 

 

What We’re Looking For: 

We’re looking for a confident, collaborative leader who is passionate about team development. You should be highly organized, adaptable, and ready to take initiative. 

You’ll need: 

• Strong leadership and team-building skills 

• Experience in training, coaching, and mentoring staff 

• Analytical thinker with a focus on continuous improvement 

• Strong written and verbal communication skills 

• Proficiency in compliance standards and administrative systems 

The Basics 

• 4+ years of experience in customer-facing roles, preferably in housing or eligibility programs 

• 2+ years of experience in training or staff development 

• Preferred: Bachelor's degree in Education, Business Administration, or related field (or equivalent experience) 

• Preferred: Housing certifications (e.g., Certified Occupancy Specialist, Tax Credit Specialist) 

• Preferred: Experience with LIHTC, Section 8, NAHASDA, or HUD programs 

• Valid Alaska Driver’s License required 

 

Why Join Us? 

• A leadership role in a mission-driven organization where your work results in stabilizing families, elders, and community.
• Put your awesome skills and knowledge to work, creating meaningful training and professional development programs for your team, to help them grow and thrive as employees.

Supportive environment with professional development and training opportunities to support your career growth and goals   

• Competitive salary and benefits package:
• Medical, Dental, Vision
• Generous PTO Accrual & Paid Holidays
• State of Alaska PERS/SBS Retirement
• Plus many other supplemental insurance offerings

Cook Inlet Housing Authority provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Employment preference is given to eligible and qualified Alaska Native or American Indian candidates to the extent required or permitted by applicable law.