Program Assistant-Front I


Apply online at: https://www.tananachiefs.org/careers/

Referemce Job Posting Title: IRC38587

Job Title: Program Assistant-Front I

Job Summary: Job incumbent performs patient scheduling and front office management activities for patients requiring dental care.

Adhere to the TCC Ch'eghwtsen' model of service and guiding principle which requires providing timely and effective service along with the ability to interact with others in a way that inspires trust and demonstrates respect, compassion and empathy.

Brief Posting Description Essential Functions

Essential Functions: This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbent(s).

Representative Duties: Under direct supervision of the Dental Front Desk Supervisor job incumbent will:

1. Handle multiline phone system, answer questions, and route calls; schedule and manages appointments, minimizing unused clinic time. Responsible for calling patients with appointment reminders and post-op calls.

2. Greet patients entering the dental suite and address them as they leave.

3. Assembles patient charts.

4. Responsible for filing dental records.

5. Perform clerical duties including but not limited to photocopying and faxing documents.

6. Prepares patient's records and supportive documents for dentist review.

7. Updates patient registration and third party information and confirms patent's eligibility for care.

8. Must maintain strict confidentiality.

9. Must work collaboratively as part of a patient-oriented team with awareness of how employee represents the Dental team.

10. Adhere to the TCC Ch'eghwtsen' model of service and guiding principle which requires providing timely and effective service along with the ability to interact with others in a way that inspires trust and demonstrates respect, compassion, and empathy.

Other Responsibilities:

11. Other job related duties as assigned

Minimum Qualifications:

1. High school diploma or GED equivalent.

2. Two years of experience working in a dental office.

3. Equivalent dental education/training may be substituted for relevant experience.

4. Computer experience proficiency using Microsoft Office applications.

5. Dentrix and Athena experience preferred.

6. Ability to multi-task in a fast paced stressful environment.

7. Familiar with Medicaid prior-authorization preferred.

Knowledge, Skills & Abilities:

1. Ability to operate standard office equipment.

2. Ability to maintain strict confidentiality.

3. Ability to understand and carry out written and verbal instructions.

4. Strong verbal and interpersonal skills.

5. Knowledge of customer service concepts and practices.

6. Knowledge of multi-line telephone systems.

7. Knowledge of privacy laws and regulations.

8. Must be able to perform was a collaborative member of a high performance team.

Supervision: This position does not have supervisory responsibilities.

Physical Demands: Requirements of those normal office type work with extended hours of sitting and operation of standard office and computer equipment. Position requires recurring bending, stooping, kneeling, reaching and stretching. Job incumbent may be required at times to lift up to forty pounds. Incumbent must be able to work accurately and efficiently in a busy and sometimes stressful environment.

Work environment: Work involves regular and recurring exposure to communicable diseases, and occasionally hostile patients.

Fairbanks, AK

1 month(s) ago