Customer Experience Associate

Army & Air Force Exchange Service


This position is working at the Joint Base Elmendorf Richardson Exchange retail facilities. The Army and Air Force Exchange Service (the Exchange) serves the Military Active Duty, Reserves, National Guard, Retirees, and their Families.

In order to apply to this position apply directly at this link:

The Exchange offers a competitive benefits package, rated #1 against other retailers. Benefits include medical, dental, life insurance, personal accident insurance, and 401(k). We also offer paid time off for vacation, sick leave, and paid time for 11 federal holidays. Specific benefits are based upon the category you are hired for (Regular Full Time, Regular Part Time, or Intermittent). In addition, all Exchange associates are eligible for Morale Welfare and Recreation (MWR) benefits the installation has to offer. Which includes base access to tax-free shopping, gyms, libraries, theater, pools, outdoor recreation, and rental center and more! We are seeking individuals who have the ability to deliver an extraordinary customer experience and have a passion for serving those who serve our Soldiers, Airmen and their Families

As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We are committed to hiring our military members and their families, along with anyone that wants to give back to those that serve. We offer various retail opportunities- from front end cashiers or working in our various departments, to our Express and Class 6 stores. And by joining us, you’ll be a part of something great- we give back 2/3rd of our earnings annually to the military community. We also offer flexible scheduling, a great benefits package, training, and career advancement and development. So what can you expect as a Customer Experience Associate at the Exchange?

  • Greet every customer with eye contact and smile in your authentic way
  • Acknowledge every waiting customer as soon as they arrive to your lane to let them know you’ll be right with them
  • Complete transactions accurately and efficiently while engaging customers in appropriate conversation
  • Help customers by following the proper procedure for bagging merchandise and moving large or heavy items

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

  • Able to learn and adapt to current technology needs
  • Able to think quickly on the spot to answer customer questions
  • Able to lift 20 pounds

Additional Qualifications/Requirements:

  • Willing to cross-train and work in other areas of the store, as needed
  • Must possess a welcoming and helpful attitude toward customers and other team members
  • Cash handling experience preferred
  • Excellent communication skills
  • Basic computer skills
  • Retail experience preferred

Pay: Base Hourly Rate starting at $15.00

Benefits:  Safe & Secure Work Environment. 20 – 40 hours a week. Medical & Dental Insurance, Tuition Assistance, Vacation & Sick Leave, Employee Assistance Program, Retirement, 401K. Opportunity to grow a career. Plus, access to base Morale, Welfare, & Recreation (MWR) facilities. The best benefit of all, serving Warfighters and their families!



11 day(s) ago