In this position you will win over new members, in addition to ensuring retention and renewal of existing members.

JOB OBJECTIVE: The Anchorage Chamber of Commerce is one of Alaska's largest, broad-based
business organizations serving nearly 800 members with 50,000 employees. The Membership
Development Manager is responsible for expanding membership retention programs and
increasing the bottom line of the Anchorage Chamber through strengthening relationships,
membership growth, servicing new and renewing members, and collecting investment dues.

BASIC SKILL REQUIREMENTS: Should be a self-starter who can work in a collaborative team
environment with staff and volunteers. Must maintain flexibility and have exceptional people and
multi-tasking skills. Broad knowledge in application of marketing theories and application for
development of successful retention campaigns. Must have excellent written and verbal
communication skills; proficiency in Microsoft Office and Google Workspace; familiar with general
software programs and office equipment. Reports directly to the President & CEO.

JOB DUTIES:
● Makes sales calls and follow-up on prospective member leads
● Create and implement short- and long-range marketing plans and CRM campaigns
● Manage membership programs, including annual strategic member retention plan,
implement and evaluate it in coordination with other staff and volunteers, as appropriate
● Track current methods, and research and identify creative and innovative ways to increase
benefits, recognize members, and evaluate satisfaction and success through renewals
● Outreach to existing, new and lapsed members to involve them in events and activities
● Identify potential upgrades in membership (i.e. associate listing to enhanced listing, corporate
level to executive level, etc.)
● Report on member retention updates to the President, contributing to the monthly
President’s Report to the Board of Directors
● Coordinate and execute membership events, such as member orientations, Business After
Hours, and ribbon cutting with staff and Ambassador Council
● Educate members on utilization of Member Center tools and address questions, comments,
and concerns in a timely manner
● Work with staff on developing new sponsorship opportunities for events, including new
sources of non-dues revenue
● Manage and maintain membership database through ChamberMaster

SUPPORT:
● Maintain awareness and understanding of all Anchorage Chamber events and programs
● Serve as Anchorage Chamber representative on appropriate community boards and
committees

• Staff liaison for Ambassador Council
• Assist Chief Operations Officer with School Business Partnership, as needed

● Attend and participate in weekly staff meetings and monthly board meetings
● Collaborate with the team to create the overall annual strategic plan
● Contribute to content creation for digital platforms
● Aid in training and support of staff on membership tools, when appropriate
● Work with staff to streamline billing and collection of renewals
● Contribute in maintaining office and other common areas in a neat and orderly fashion
● Other duties as assigned

DISCLAIMER: The above information on this job description has been designed to indicate the general
nature and level of work performed by employees within this position. It is not designed to contain or
be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required
of employees assigned to this job.

To apply for this position, send your resume, cover letter and references to:

• Anchorage Chamber of Commerce
• c/o Kathleen McArdle
• kathleen@anchoragechamber.org

Pay range $50K-$60K DOE, Non-Exempt Hourly Position
Position may be posted until filled