Homeless and Housing Services Coordinator

Homeless and Housing Services Coordinator

Full-Time, Regular


Anchorage, AK, US

Salary Range:$53,448.00 To 65,206.00 Annually




Job Title:         Homeless and Housing Services Coordinator

Department:   Employment & Training Services Department (ETSD)

Reports To:     ETSD Senior Manager

Supervises:     None

FLSA Status:  Exempt

Pay Grade:      E3

Job Type:        Regular, Full-Time

AKBCU:           Yes      ICPA:   Yes


General Functions:

The Homeless and Housing Services Coordinator provides resource coordination to homeless services providers in the Municipality of Anchorage and informs the Employment and Training Services Department (ETSD) and CITC broadly of available resources in the community for those experiencing homelessness and housing insecurity. This position is responsible for understanding the housing services continuum, updating CITC on community resources, and convening providers and staff as necessary.  


Duties and Responsibilities, including but not limited to:

  • Conduct outreach to housing and homeless service providers in the Anchorage Municipality and CIRI Region to understand community needs, program development, and service continuum mapping.
  • Develop recommendations to CITC leadership and board for future program development to assist Our People in obtaining their endless potential. 
  • Work in partnership with all CITC departments to send and receive referrals for all participants experiencing housing instability or homelessness to appropriate resources. 
  • Work with organizations providing temporary emergency shelter to create long-term plans for all participants within the shelter and experiencing unsheltered homelessness. 
  • Conduct eligibility screenings and collect needed documentation before determining eligibility.
  • Conduct Coordinated Entry assessments, participate in Coordinated Entry referral meetings, and advocates on behalf of participants for housing.
  • Monitor ETSD data systems for performance and outcomes in partnership with ETSD program managers. 
  • Host and attend all relevant community meetings as a community liaison.
  • Serve on relevant committees and Boards about homelessness and report back to ETSD and CITC relevant information.
  • Aid in program expansion and new community services. 
  • Ensure the updating of all policies and procedures according to CARF requirements.
  • Ensure the sharing of program-related data reports with required stakeholders according to CARF accreditation. 
  • Assist in updating and reviewing program documents, such as intake forms, orientation packets, and workshop schedules. 
  • Support the Senior Director and Senior Program Managers to prepare and review grant reports (quarterly, bi-annual).
  • Maintain confidentiality according to regulations, policies, and procedures.
  • Perform all other related duties as needed and assigned.


Job Specifications:

  • Excellent verbal and written communication skills.
  • Demonstrated ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Demonstrated ability to compute ratios and interpret graphs.
  • Strong problem-solving skills.
  • Demonstrated ability to coordinate multiple activities.
  • Strong organizational and time management skills.
  • Demonstrated ability to work as an active participant in a team environment.
  • Strong computer skills.
  • Strong group and team facilitation skills.
  • Maintain a positive working relationship with CITC staff.
  • Must maintain confidentiality at all times while displaying a professional disposition.
  • Demonstrated knowledge and understanding of the social, health, education, training, and cultural needs of the Alaska Native and American Indian communities.
  • Demonstrated knowledge of Alaska Native and American Indian values and belief systems.


Minimum Core Competencies:  CITC Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem Solving/Critical Thinking, and Communication Skills.



Minimum Qualifications:

  • Bachelor’s degree in Business Management or a similar field. Relevant experience may substitute for the education requirement on a year-for-year basis.
  • Minimum of two years of program management or program monitoring experience.
  • Continued employment is contingent upon receipt of satisfactory state and federal background check.
  • Valid Alaska driver’s license and insurable under CITC’s automotive insurance, which requires a driver to be at least 21 years of age.


Preferred Qualifications:

  • Experience with program management, writing quarterly reports and administering funds.
  • Experience in social services or non-profit settings, specifically with community-wide projects or homelessness initiatives. 


Physical Requirements: 

  • Primarily works in an office setting, with extended periods of time at a desk and on a computer

NATIVE PREFERENCE STATEMENT: Pursuant to the Indian Self-Determination and Education Assistance Act of 1975 (PL 93-638) and as further guided by CITC’s Native Preference Policy 6.120, CITC maintains preference in all phases of employment for Alaska Native, American Indian (AN/AI) and Native Hawaiian people, including direct lineal descendants and foster or traditionally adopted children. Also included is the non-Native head of household members for Native families, which provides foster or traditionally adopted Native children.




The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job.   It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job.   Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time.  This job description is not an employment agreement or contract.

Anchorage, AK

25 day(s) ago