Director / Sr. Director, Facilities Operation

Director / Sr. Director, Facilities Operation

Full-Time, Regular


Anchorage, AK, US








Job Title:        Director/Sr. Director, Facilities Operations

Department:    Institutional Advancement

Reports to:      Chief Administrative Officer

Supervises:     Manager/Asst. Manager, Facilities

FLSA Status:  Exempt

Pay Grade:      E8 (Director) / E9 (Sr. Director)

Job Type:         Full-Time, Regular

AKBCU:            No         ICPA:  No

General Functions:

The Director/Sr. Director of Facilities Operations is a strategic business partner in support of CITC’s mission and is responsible for facility operations and maintenance activities across the organization. This position develops long- and short-term business strategies, and oversees implementation for facility operations and maintenance activities across the organization.

Duties and Responsibilities:

  • Provide oversight, management, and leadership to the Facilities Department.
  • Develop strategic facilities plans to meet organizational needs.
  • Develop service level arrangements with internal customers and external facility service providers.
  • Develop and implement business processes that assure cost efficient facility operations and minimize/eliminate unplanned infrastructure and building systems downtime.
  • Forecast, plan and manage annual operating and project budgets, and implement cost-savings measures.
  • Direct facilities operations, long-term maintenance planning, and fleet management, ensuring the investment in CITC’s facilities has a high level of care and stewardship.
  • Partner with various departments to ensure that operations and maintenance services and needs are met across the organization.
  • Partner with leadership to ensure effective use of space and oversee coordination of moves and space reorganizations.
  • Oversee furniture acquisition, tracking and placement, ensuring furniture aligns with organizational standards.
  • Oversee the efficient and secure management of warehouse facilities including maintaining an inventory of items stored in the warehouse.
  • Serve as project owner for high complexity department, cross-functional or multi-location projects and improvement initiatives. Set project direction including project scope, timeline and resources. Accountable for making decisions and project success. Manage change through effective planning, communication and coaching.
  • Provide oversight of project management for new construction and renovations by managing stakeholder needs, and align project plans with organization objectives; negotiate permitting with authorities, meeting budgets, and ensuring work conforms to specifications and codes.
  • Identify opportunities for improvement with multiple business units, technology, and support teams.
  • Support senior leadership by meeting operational objectives, anticipating growth opportunities and presenting resolutions for inherent problems
  • Provide effective operational leadership in the execution of short- and long-term strategic and operating plans. Identify opportunities for organizational improvements by evaluating processes, and developing budgets and long-range planning based on company growth and future needs.
  • Evaluate and direct safety and security protocols and work with Health Safety & Security Committee to implement and improve safety.
  • Prepare regular leadership level reports focused on strategy, adjustments, and progress.
  • Responsible for integration of systems, systems metrics and analysis.
  • Provide strategic direction to assist leadership with workforce related issues or concerns.
  • Prepare and present strategic information to senior leadership and the Board.
  • Serve as a strategic contributor and active member of the CITC Leadership Council (CLC).
  • Ensure Facilities team is Mission and Vision focused and models CITC’s values and supports CITC’s ThriveAbility. 

Minimum Core CompetenciesConflict Management, Decisiveness, Finance/Budgeting, Risk/Liability Management, Staff/Organizational Development, Emotional Intelligence, Respectful Leadership, Problem Solving, Strategic/Systems Thinking, Teamwork, Professionalism.

  • Build relationships across differences; proactively and positively works through conflict; remains engaged; adept at conflict resolution and mediation techniques.
  • Make difficult and different types of decisions using different styles and processes.
  • Use exceptional communication skills to follow through on work orders, emergencies and new developments.
  • Develop, manage, and oversee budgets, projections and alternative business models; multiple funding streams; financial acumen.
  • Ensure regulatory compliance for accreditation; fiscal accountability; navigate in areas of uncertainty; minimize potential negative impacts including financial, legal, human resources.
  • Retain and develop staff, including into leadership roles; grow people to handle day-to-day operations; develop systems and processes to support organization sustainability.
  • Display sound emotional intelligence; able to generalize, calm demeanor; adaptable, self-reflective/aware; recognize impact on others; responsive to needs of others.
  • Have integrity and passion for the mission; is an active contributor, continuous learner, solutions based, team player, collaborator, and facilitator.
  • Address issues and solutions. Support senior level decisions and implementation even if not of personal or programmatic benefit without triangulation.
  • Support sustainability and ThriveAbility Plan and CITC’s mission/core values; able to independently make strategic decisions, generate innovative ideas and solutions, and multi-task.
  • Lead others; work effectively within a team; maintain team morale and performance.
  • Manage internal/external relationships professionally; loyal and respectful.

Additional Job Specifications/Skills/Abilities:

  • Excellent interpersonal skills; ability to work effectively and cooperatively with all levels of management and staff, and affiliated-company employees.
  • Excellent organizational, follow-up, follow-through and detail-oriented skills.
  • Highly developed verbal and written communication skills.
  • Unquestionable personal code of ethics, integrity and confidentiality.
  • Excellent knowledge of department policies and procedures pertaining to physical plant activities, standard methods, practices, tools, and equipment of facilities management, and custodial maintenance ability to oversee and inspect facility construction or renovation projects.
  • Strong knowledge of occupational safety hazards, rules and regulations, and Health Safety & Security planning and procedures.
  • Demonstrated knowledge of acceptable purchasing practices, including purchase requisition, account reconciliation, and budgeting.
  • Ability to maintain accurate records, prepare and submit reports, and compose correspondence while maintaining attention to detail.
  • Strong knowledge of Microsoft Office products and Adobe software.

Minimum Qualifications:

  • Bachelor’s degree in Business Administration or Management, Construction or Project Management or related field. Relevant experience may substitute for the educational requirement on a year-for-year basis.
  • Five (5) years’ equivalent progressive experience, including in a management or supervisory role.
  • Four (4) years’ experience working in a facilities role with contract and vehicle maintenance.
  • Valid Alaska driver’s license and insurable under CITC’s automotive insurance, which requires the driver to be at least 21 years of age and have had a driver’s license for at least three years. 
  • Current First Aid and CPR certifications or ability to obtain within three (3) months from date of hire.
  • Demonstrated knowledge and understanding of the social, health, educational, training, and cultural needs of the Alaska Native/American Indian community.
  • Continued employment is contingent upon completion of a satisfactory state and federal fingerprint criminal background check.

Preferred Qualifications:

  • Advanced/Master’s degree and/or professional certifications in the areas of building support systems, and Health and Safety programs.
  • Ten (10) years’ equivalent progressive experience, including in a management/supervisory role with increased leadership responsibility. Relevant experience may substitute for educational requirement on a year-for-year basis.

NATIVE PREFERENCE STATEMENT: Pursuant to the Indian Self-Determination and Education Assistance Act of 1975 (PL 93-638) and as further guided by CITC’s Native Preference Policy 6.120, CITC maintains preference in all phases of employment for Alaska Native, American Indian (AN/AI) and Native Hawaiian people, including direct lineal descendants and foster or traditionally adopted children. Also included are non-Native head of household members for Native families, which includes foster or traditionally adopted Native children.


The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job.  It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job.  Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time.  This job description is not an employment agreement or contract.

Anchorage, AK

16 day(s) ago