Position Summary

The Slot Technician is responsible for general repair work and maintenance of slot machines. Observes machines to ensure legitimate play. Set up and verify all slot machines being converted or installed. Handles necessary updates and authorized modifications. Performs all maintenance tasks assigned by the Assistant General Manager. Must have working knowledge of electrical circuitry in order to read and interpret schematics. Trouble shoots and correct electrical malfunction.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Assist in ongoing training and support troubleshooting procedures, new technology, and best practices.
• Assist and ensure the proper maintenance, repair, and troubleshooting of slot machines, including mechanical, electrical and software components.
• Assist in the installation and set-up of new slot machines, ensuring they are properly configured and meet the casino technical standards and gaming regulations.
• Provide technical support to casino staff in troubleshooting issues related to slot machines, including jackpot malfunctions and machine communication errors.
• Maintain clear and accurate records of all maintenance, repair, and installation work completed on slot machines.
• Prepare regular reports on machine performance, service activities, and equipment status for management.
• Respond to urgent issues quickly to minimize impact on guests and casino operations.
• Be capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of supervisory personnel.
• Understand and comply with company and departmental directives, policies, and procedures.
• Ensure high quality service to all customers.
•  Maintain composure and professionalism in a potentially stressful environment.
• Oversee general cleaning duties of the casino as assigned to include preopening, closing and general maintenance throughout the operating hours.
• Other duties as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma and/or GED required.
• Minimum of 3-years of experience in a technical role involving slot machines or gaming equipment with strong knowledge of slot machine components, mechanics, and electronics.

Additional Requirements

• Must be 21 years of age or older.
• Respond to common inquiries and/or complaints from guests.
• Ability to deal with inebriated customers in a courteous manner.
• Flexibility to work varied shifts, including weekends and holidays, with variable overtime.

Required Work Cards

• Successful Licensing with Eklutna Tribal Gaming Commission

Machinery, Work Equipment, Programs, Software, Hardware Used

• Personal Computer including Microsoft Office and IGT Falcon software
•  Document scanner and printer
•  Various hardware/software used in the slot machine environment

It is the policy of Native Village of Eklutna/Chin’an Gaming Hall to ensure equal employment opportunities to all applicants and employees based on individual’s qualifications regardless of race, color, religion, age, sex, handicap, or national origin. Chin’an Gaming Hall is an employer of American Indian/Alaska Native Preference under Public Law 93-638.