Program Exploration Advisor

University of Alaska

Program Exploration Advisor

• Job No:
• Classification:Student Services Professional 3
• Grade:Grade 79
• Work type:Hybrid, On Campus, Staff Full-time
• Administrative Unit:University of Alaska Anchorage
• School/Business unit:UAA Office of the Provost
• Location:Anchorage
• Categories: Administrative/Personnel, Academic Advising/Support, Office/Clerical

Position Summary:
A UAA Program Exploration Advisor demonstrates expansive job knowledge of UAA degree programs and is skilled at facilitating holistic and comprehensive discussions with students seeking specific and/or general guidance on academic paths in order to meet their educational and career goals. This position guides non-degree, degree seeking, and aspiring degree seeking students who desire program exploration support; designs and organizes programs, events and student-facing materials; and collaborates with University departments and offices to provide quality support to current and future UAA students. Under the direction of the Assistant Director of Retention & Completion, the Program Exploration Advisor adapts best-practices grounded in current theories around major exploration and degree mapping.

10%CASELOAD MANAGEMENT - Utilize UAA's student success technology, EAB Navigate, to manage student caseload and monitor student progress. - Report all academic advising sessions as directed. - Monitor and manage student cases and alerts. - Initiate and manage advising appointment and enrollment campaigns as directed. Ensure accuracy of advisor assignments in Banner for assigned students.Essential 10%OTHER RESPONSIBILITIES - Actively participate in assigned committees and/or councils. - Engage in professional development activities such as workshops, division, and department training sessions. - Host and/or participate in on and off campus student outreach and orientation events as directed. - Maintain proficiency in all assigned university data management and student support systems. - Serve as a back-up to related positions and cross train with peer positions to ensure proper service coverage during absences. - Occasionally attend and/or assist with virtual and in-person events (i.e., orientation, workshops, recruitment fairs, college open houses, etc.) that may take place outside of normal office hours.Essential 20%COLLABORATION AND RETENTION PROGRAMMING: - Organize collaborations in support of program exploration guidance efforts throughout the year. - Liaison with departments and offices to provide comprehensive program exploration support. - Design, development and implement web, electronic, and print materials related to program exploration guidance. - Participate in the planning and execution of programming focused on retention, exploration, and completion. - Utilize advising-based systems to track students who are at risk of not retaining.Essential 60%DIRECT STUDENT GUIDANCE - Provide appreciative and strength-based advising to students in four areas: undeclared/exploratory, re-admit/re-engage, prospective, and non-degree. - Facilitate student appointments to assist students in their exploration and articulation of educational and professional goals. - Supply substantive information related to UAA programs, degree planning, and career exploration resources. - Educate and guide students in initiating academic and logistical actions based on university deadlines, policies and procedures (e.g., course registration, add/drop actions, completion of financial aid materials and appeals, addressing account holds, purchasing books, etc.). - Process, review, and evaluate documents such as change of major forms, academic petitions, transcripts, and financial aid appeals. - Assist students in connecting to appropriate campus resources and program-specific academic advising services. - Provide customized, proactive outreach and support to newly admitted and returning students. - Build relationships with advisees to connect them to campus resources and facilitate their development and success with a commitment to students as whole beings. - Serve as an advocate and liaison for students to internal offices including faculty, Enrollment Services, Financial Aid, Career Services, and student support services. Respond to student questions promptly and comprehensively.

Knowledge, Skills, Abilities:

• Passion for higher education and student success.
• Exceptional knowledge of UAA academic advising philosophy and practices, University programs, policies and procedures, and campus support services.
• Proven exceptional ability to proactively manage student advising caseloads, document advising sessions in a timely manner, and consistently provide high quality, well-informed advising services to students.
• Demonstrated proficiency in working with individuals from diverse academic, cultural, and economic backgrounds.
• Experience working with traditionally underserved students and/or Alaska native students preferred.
• Exceptional customer service and interpersonal skills, including active listening skills and a willingness to initiate dialogue.
• Strong oral and written communication skills.
• Sound professional judgment and discretion, capacity to maintain the strictest of confidentiality.
• Excellent computer skills with various software programs to include databases, spreadsheets, and word processing programs (Microsoft Word, Excel, Access, Google Suite, and PowerPoint preferred).
• Experience with the Banner data warehouse and TOAD queries, or ability to train within one month of hire.
• The Program Exploration Advisor must possess professional higher education experience and demonstrate academic advising proficiency.
• Must be able to work independently, lead and facilitate project implementation plans and serve as a member of a larger, collaborative team in a fast-paced environment and complex organizational structure.

Preferred Experience & Education:
A Master's degree and three years of academic advising experience is preferred

Required Experience & Education:
A Bachelor's degree and two-three years of experience in academic advising, demonstrating proficient academic advising knowledge and skills.

Salary Information:

This is a full-time, term-funded, exempt staff position complete with both a competitive salary and New hires will be placed on the, Grade 79, based on education and experience.

Special Instructions to Applicants:

Please attach a resume, cover letter, and the names and contact information for three (3) professional references with your application.

The review process for applications will begin on 10/04/2023.

This is a term-funded position and is reviewed annually for contract renewal at the University's discretion.

We are hiring two positions!

This is a hybrid position; fifty percent remote work.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual:

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

If you have any questions regarding this position, please contact Helen Sale, Shared Services HR Coordinator, at (907) 786-6885.

Applications Close: Open until filled

To apply, visit:

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Anchorage, AK

2 month(s) ago

Closing Date 2024-09-24