Eligibility Technician I, II, III

Eligibility Technician I, II, III

Full-Time, Regular


Anchorage, AK, US







 Job Title:         Eligibility Technician I, II, III

Department:    Employment and Training Services Department (ETSD)

Reports To:      Eligibility Supervisor

Supervises:       None

FLSA Status:    Non-Exempt

Pay Grade:        N5 (I) / N6 (II) / N7 (III)

Job Type:          Full-Time, Regular

AKBCU:             Yes    ICPA:  Yes


General Functions:

The Eligibility Technician is an integral member of the Intake and Maintenance teams within the Employment and Training Services Department (ETSD).  This position is responsible for a variety of administrative duties related to determining our participants’ eligibility for services, such as data entry, referrals, filing, greeting the public, reviewing applications for completeness, photocopying, scanning documents in the database, determining accurate eligibility determinations, processing cash assistance authorizations, conducting in-depth interviews (in-person and virtually/phone), gathering data, conducting investigations, and ensuring accurate data review and analysis for the new and ongoing participants for the  Temporary Assistance for Needy Families (TANF) program, BIA General Assistance (GA), and Employment Services of CITC. Eligibility Technicians must possess experience working with families in the Alaska Native and American Indian community who are coping with a diverse array of family dynamics including transitioning from welfare-to-work, substance abuse treatment, child protection, and child abuse concerns, medical or behavioral health issues, family crisis, domestic violence, financial hardships due to lack of work or lack of income, job layoffs, and disaster situations. Eligibility Technicians will be categorized by experience/education in different level I-III, and they will also be cross-trained in each team to ensure proper staff coverage for both functions. 


Duties and Responsibilities, including but not limited to:


Eligibility Technician, I:

  • Become proficient with the PL 102-477 Grant, and Employment Services applications. 
  • Become proficient with the Burial and Employment Services regulations, procedures, and manuals, including those under other agencies such as child support services, and permanent dividend program.
  • Screen and assess for participant needs at the time of initial contact with the department.
  • Complete all forms required for new participants.
  • Conduct initial application interviews for families applying for Employment Services and Burial Assistance. 
  • Gather required documentation on income, resources, expenses, participant identification, etc. 
  • Determine participant eligibility for the Employment Services and Burial Assistance services.  
  • Issue proper supportive services for eligible 477 participants, and ensure payment for approved burial assistance cases. This includes proper notification of approval/denial to participant applicants.
  • Ensure accurate and timely communication with participants and appropriate CITC staff.

Eligibility Technician, II 

  • All duties from Eligibility Technician I
  • Become proficient with the PL 102-477 Grant, Tribal TANF, GA, and Employment Services applications. 
  • Become proficient with the Tribal TANF, GA, and Employment Services regulations, procedures, and manuals, including those under other agencies such as child support services, and permanent dividend program.
  • Perform corrective action on participant cash assistance determinations.

Intake Eligibility Duties and Responsibilities:

  • Conduct initial application interviews for families applying for GA, Tribal TANF, Burial, and Employment Services. 
  • Determine participant initial eligibility for the Tribal TANF, GA, and Employment Services.  
  • Ensure accurate and timely communication with participants, appropriate CITC staff, and State of Alaska Food Stamp/Medicaid Eligibility Technicians regarding the status of each assigned Tribal TANF case.
  • Transfer approved participant files to Maintenance Eligibility Technicians if Intake/Maintenance teams are separated.  

Maintenance Eligibility:

  • Assist with intake interviews for GA and Employment Services.
  • Determine ongoing eligibility for open Tribal TANF and General Assistance cases.
  • Conduct periodic review and face to face interviews for ongoing eligibility
  • Gather required verification pertaining to income, resources, expenses, etc. 
  • Review monthly participant submittals and change reports.

Eligibility Technician, III,

  • All Eligibility, I, and II job duties and responsibilities.
  • Responsible for the development and implementation of ongoing refresher trainings for new and current Eligibility Technicians utilizing program policies, regulations, and plans. 
  • Assist less experienced Eligibility Technicians with learning to process and determine eligibility. 
  • Assist the Eligibility Supervisor by being a resource for staff, having considerable knowledge of the application and limitations of EIS, 477 database, all program/subprogram rules, regulations, policies, and procedures. 
  • Assist Eligibility Supervisor with performing quality assurance (internal quality control) activities. Complete peer case reviews on Eligibility Technicians, identify errors made in eligibility determinations or cash assistance authorizations. Provide feedback/training to technicians. Provide feedback and a monthly log of completed reviews to the Eligibility Supervisor along with related reports, which include recommendations for training and other methods to improve case accuracy.
  • Function as acting Eligibility Supervisor in his/her absence.

Duties and Responsibilities at all Job Levels:

  • Maintain client confidentiality according to regulations, policies, and procedures.
  • Become proficient with the operation of the State of Alaska computer system EIS and CITC 477 database.
  • Process and maintain proper documentation and case notes for participant e-files in the database. 
  • Process applicable eligibility determinations within policy timeframes.
  • Ensure a high accuracy rate is established and maintained in eligibility determinations and cash assistance authorizations. 
  • Mail participants notices to inform them of the need for additional information, documentation or clarification, application or case status, anticipated program changes, and cash assistance amount changes.
  • Perform research on an individual’s background cross-referencing with other state and federal sources.
  • Become increasingly familiar with interagency interfaces in the EIS system and determine their applicability to eligibility determinations and cash assistance determinations. 
  • Become familiar with Cook Inlet Tribal Council, Inc. programs and other community resources, and makes proper referrals. 
  • Perform all other related duties as assigned.

 Job Specifications:

  • Demonstrated ability to work independently with minimal supervision. 
  • Demonstrated ability to organize work and time, establish priorities, work under pressure, and meet deadlines. 
  • Demonstrated ability to work well with Alaska Natives and American Indians and an understanding of the social and cultural needs of the Native community. 
  • Ability to comprehend, interpret, and apply program policies, procedures, guidelines, and instructions through formal and on-the-job training.
  • Demonstrated ability to learn and apply interviewing and investigative techniques.
  • Demonstrated ability to write reports, business correspondence, and procedure manuals.
  • Demonstrated ability to maintain composure and use diplomacy and tact when dealing with program participants.
  • Demonstrated ability to interpret and apply program rules, regulations, policies, and procedures, while making initial and continuing eligibility determinations within strict time frames.
  • Demonstrated ability to analyze and accurately classify types of employment, income resources, expenses, and other variables surrounding a household composition.
  • Demonstrated ability to effectively communicate program information and requirements to a wide variety of individuals, agency representatives, etc., and to establish and maintain cooperative working relationships.

Minimum Core CompetenciesCITC Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem Solving/Critical Thinking, Communication Skills.


Minimum Qualifications:


Eligibility Technician, I

  • High-school diploma or GED.
  • Preferred Qualifications: One (1) year of administrative/clerical support experience or customer service experience.


Eligibility Technician, II

  • High school diploma or GED 
  • Three (3) years’ experience in a position performing the following:  explaining complex policies, procedures, services or program requirements to the public and participants; eliciting or exchanging information as related to requirements or procedures; providing formal or informal instruction and training; conducting interviews; and providing program-related advice to participants when appropriate; or
  • Two (2) years’ experience applying statutes, regulations, program requirements, or similar criteria or guidelines to review individual cases.


Eligibility Technician, III

  • High school diploma or GED; and 
  • Four years of experience as an Eligibility Technician in programs such as Tribal TANF, General Assistance, Public Assistance Program, or similar.
  • Preferred Qualifications: One (1) year as an Eligibility Technician in a lead or supervisory role. 

All Levels:

  • Continued employment is contingent upon receipt of a satisfactory report from a state and federal background check.


NATIVE PREFERENCE STATEMENT: Pursuant to the Indian Self-Determination and Education Assistance Act of 1975 (PL 93-638) and as further guided by CITC’s Native Preference Policy 6.120, CITC maintains preference in all phases of employment for Alaska Native, American Indian (AN/AI) and Native Hawaiian people, including direct lineal descendants and foster or traditionally adopted children. Also included is the non-Native head of household members for Native families, which provides foster or traditionally adopted Native children.



The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time.  This job description is not an employment agreement or contract.

Anchorage, AK

16 day(s) ago