Walk-In Case Manager, ETSD

Cook Inlet Tribal Council

Walk-In Case Manager, ETSD

Full-Time, Regular


Anchorage, AK, US

Salary Range:$21.93 To 26.10 Hourly





Job Title:         Walk-In Case Manager

Department:   Employment & Training Services Department (ETSD)

Reports To:     Job Coach Supervisor

Supervises:      None

FLSA Status:   Non-Exempt

Pay Grade:       N4

Job Type:         Regular, Full-Time

AKBCU:            Yes      ICPA: Yes


General Functions:

The On-Call Case Manager will guide and support participants prior to and during job placement so that they may achieve independence in the workplace. The On-Call Case Manager serves Alaskan Natives and American Indians living in the greater Anchorage service area and participating in ETSD services. This position will carry a caseload, providing advocacy, acting as a liaison between employers and participants, serve as the main point of contact for participants, and work within a team of staff members providing support to participants.  The common goal for all ETSD program staff is to “walk” with participants on their journey towards developing the strength and skills necessary to meet their self-sufficiency. 


Duties and Responsibilities, including but not limited to:


This position will be part of a training program to learn the following duties, with the intent to become proficient in all areas: 


  • Establish rapport and develop a positive working relationship with participants and employers. 
  • Determine the competency levels through assessments and career counseling for, strengths/skills, interests, and preferences of participants.
  • Assist job seekers in increasing their knowledge in particular fields helping them focus on current requirements of employers.
  • Ability to review and edit existing resumes. 
  • Conduct workshops and peer to peer sessions.
  • Utilize employment resources, in particular Alaska’s People, and other agencies within the community to provide work and training opportunities for participants.
  • Partner with local colleges, schools, and vocational centers to provide training for participants.
  • Refer participants to the Subsidized Work Experience Coordinator. 
  • Provide one-on-one coaching and guidance in job search and life management, and provide problem-solving support in resolving issues that could result in job loss.
  • Assist participants to develop realistic employment and/or family self sufficiency plans by identifying the strengths/skills/barriers that lead to a positive employment outcome.
  • Provide participants with worksite visits and home visits.
  • Demonstrate the ability to motivate participants by tracking progress against goals.
  • Authorize supportive services to eligible participants according to policy and procedure. 
  • Responsible for obtaining, tracking and documenting all pertinent information in each case file.
  • Update and assist with reporting participant TANF, GA, & related 477 statistics monthly.
  • Participate in scheduled community meetings as requested.
  • Work as part of a team including co-workers, partner agencies, and the participant.
  • Obtain job certification upon management discretion.
  • Maintain an active participant caseload of both TANF and GA if and when needed.
  • Monitor and assist Job Coaches and Intensive Case Managers with capturing participants’ countable work activity data to ensure accurate work percentage rates.
  • Monitor and assist the 477 Job Coach Supervisor with tracking work participation rates, monthly contact with participants and timeframes, to ensure that participants are receiving timely and appropriate services. 
  • Monitor and assist the 477 Job Coach Supervisor to identify, coordinate, and assign appropriate training opportunities for staff. 
  • Monitor and assist the 477 Job Coach Supervisor with the GA and TANF supported services budget and ensure expenditures according to current policies. 
  • Conduct file reviews and provide feedback to staff for both TANF and GA.
  • Bring policy issues to the 477 Job Coach Supervisor as appropriate.
  • Perform all related duties as assigned.


Job Specifications:

  • Knowledge of area Labor Market and demonstrated ability to research current trends.
  • Ability to recognize transferable skills in participants and apply them to the labor market.
  • Excellent verbal and written communication skills.
  • Demonstrated ability to coordinate multiple activities.
  • Strong organizational and time management skills.
  • Excellent customer service skills.
  • Demonstrated ability to work in a team atmosphere.
  • Working knowledge of Tribal TANF, GA, & WIOA programs.
  • Maintain confidentiality according to policies and procedures.


Minimum Core CompetenciesCITC Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem Solving/Critical Thinking, Communication Skills 


Minimum Qualifications:

  • Associate’s Degree or Two (2) years of work experience in job coaching, employment counseling, workforce development or case management; or year for year experience in similar field.
  • Two (2) years job coaching, employment counseling, workforce development or case management experience. 
  • Knowledge of Alaska Native and American Indian culture and/or community resources.
  • Continued employment is contingent upon a report from a state and federal background check.
  • Valid Alaska driver’s license and be insurable under CITC’s automotive insurance, which requires a driver to be at least 21 years of age and have had a driver’s license for at least three years.


Physical Requirements:

  • Primarily works in an office setting, with extended periods of time at a desk and on a computer.


NATIVE PREFERENCE STATEMENT: Pursuant to the Indian Self-Determination and Education Assistance Act of 1975 (PL 93-638) and as further guided by CITC’s Native Preference Policy 6.120, CITC maintains preference in all phases of employment for Alaska Native, American Indian (AN/AI) and Native Hawaiian people, including direct lineal descendants and foster or traditionally adopted children. Also included are non-Native head of household members for Native families, which includes foster or traditionally adopted Native children.



The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job.  It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.


Anchorage, AK

2 month(s) ago