Field Technician II

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Field Technician II

Fairbanks, Alaska · Information Technology

Position Summary
Under the general direction of the Field Support Supervisor, this position provides a variety of virtual and on-premises client support including purchasing and building computers, installing and de-installing network systems, and providing domain controller services.

Essential Functions

• Troubleshoot, support, and assist clients with technology systems
• Provide maintenance to new and existing technology systems
• Provide clients with an exemplar customer service experience
• Perform duties at the client’s work site
• Provide call-center support to clients
• Assist with field training
Non-Essential Functions
• Ensure employee workstations are fully operational at hire and during employment
• Provide technical support for the company and/or partner events
• Other duties as assigned

Knowledge, Skills, Abilities • Advanced knowledge of technology systems and application designs • Intermediate knowledge of Microsoft Windows and Mobile Device Management, and Azure AD • Intermediate knowledge of computer system and network functions • Knowledge of scripting and automation using PowerShell, preferred • Knowledge of virtualization systems including VMWare vSphere, preferred • Exceptional attention to detail and follow-through • Excellent oral and written communication skills • Ability to work independently and within a group • Ability to work in a fast-paced environment with changing deadlines and needs
Title: Field Technician II Location: Anchorage or Fairbanks, Reports to Field Support Supervisor. FLSA Status: Non-Exempt EEO Class: Professionals

Qualifications • Two to four years; of experience with Microsoft Windows, Mobile Device Management, and Azure AD (use other systems, a 2-year degree may be substituted for experience • Three years experience in technical, analytical, or a related field • Relevant professional certification, preferred

Physical Demands
The physical demands described here refer to the typical level and duration of physical exertion required to perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
During the performance of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, talk, and hear. The employee is regularly required to stand, walk, stoop, kneel, and crouch and must occasionally lift and/or move up to 40 pounds. The vision requirements of this job include close vision, the ability to adjust focus and to identify colors. The employee must be able to travel to and from worksites as needed.

Work Environment
The work environment here is typical of an office environment and representative of those activities an employee might encounter while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate. The above statements are intended to describe the general nature and level of the work being performed. They are not intended to be an exhaustive list of all the duties, responsibilities, and skills required during the performance of the work.

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Fairbanks, AK

12 day(s) ago