Customer Service Agent

Sterling Airways dba as Aleutian Airways out of ANC is a Part 121 startup airline. It is run by respected and successful long time aviation professionals with strong financial backing.  We seek experienced Customer Service Agents who wants to grow in and add excitement to their career. This role offers a unique opportunity to work in Alaska and in an aviation culture of respect, fun, and professionalism. We are setting a new standard in aviation with our guiding principles of safety, reliability, passion, professional excellence, integrity, and respect.

QUALIFICATIONS:

• Superb customer service skills and prior experience
• Experience as a Customer Service Agent in a Part 121 environment preferred
• Ability to perform above wing duties
• Ability to lift a minimum of 50 pounds on a consistent basis.
• Ability to work a flexible schedule including weekends, nights, and holidays.
• Must be able to remain calm during adverse conditions.
• Ability to prioritize multiple tasks

WHATS IN IT FOR YOU:

• Top pay with a stable and rapidly growing company that offers career and income growth.
• Get in on the ground floor, enjoy the excitement, challenge, and rewards
• Love who you work with! We have a positive, fun, professional and respectful culture
• Company pays 90% of employee HDHP medical insurance, dental, vision and supplemental insurance benefits at low cost available, company contribution to HSA, 112 hours of PTO annually, 401K, tuition discount

RESPONSIBLITIES:

This position will report to the Lead Customer Service Agent

• Keep the station orderly and clean. 
• Keeping all equipment in working order and reporting if repairs need to be made.
• Ensure safety practices are being followed and reporting hazardous conditions.
• Ensure safety and security regulations are met when passengers access the tarmac for aircraft boarding and deplaning.
• Maintain currency on all training requirements.
• Conduct GSC or CRO duties, after receiving and successfully passing training.
• Comply with local airport, FAA, and TSA policies.
• Station opening and closing. 
• Check in passengers and baggage.
• Follow security procedures.
• Perform Cargo Load Report procedures.
• Enplane and deplane passengers.
• Aircraft security search procedures.
• Ensure all monies are accounted for, secured and deposited per Company procedures.
• Handle aircraft operation while it’s on the ground.
• Maintain confidentiality of passenger's flight and personal information

Pay depends on experience

Submit resume to kalysta.schmidt@flysterling.com