Dental Coordinator/Dental Assistant


Manages and coordinates all activities for dental services within the Chugach Region. Handles procedures involving patient-clinic interactions. Also assists with dental providers as needed. Will work in close association and under the supervision of the Health Services Operations Director.

Performs chairside assistance and related duties in all phases of restorative, prosthodontic, surgical, endodontic, interceptive orthodontic, and periodontal treatment as provided in general dentistry.  Assists the dental team with direct patient care (infants, children, adolescents, adults, and geriatric) and supports the dental program throughout the Chugach Region.   

Dental Coordinator

  • Improves patient experience and quality of care by focusing on optimal patient access, continuity, and team-based care.
  • Provides superior patient service demonstrating responsiveness and sensitivity to patient needs with urgency to resolve any patient dissatisfaction per patient needs, company policies and procedures, government regulations, and dental board standards.
  • Serves as the main point person for dental services and dental operations.
  • Coordinates dental service schedule for the Chugachmiut region and provides, at minimum, a six-month dental service schedule.
  • Schedules staff and motivates the team for optimal practice performance.
  • Maintains Microsoft clinic calendar updates for dental service schedule for Chenega, Port Graham, Nanwalek, Seward, and Tatitlek.
  • Ensures travel requests and trip reports are processed on time and according to the organization’s travel policy.
  • Ensures dental team follows the organization and tribal-specific COVID-19 testing protocols.
  • Ensures dental appointments are walked out after each appointment to assist with timely billing and accurate month-end reporting.
  • Takes initiative, holding team and self-accountable to the highest standards of performance and behavior.
  • Submits pretreatment estimates/prior authorization to insurance. Works with the patients and billing team on major dental treatment plans and billing.
  • Submits referrals, overseeing incoming and outgoing medical and/or dental documents.
  • Handles incoming/outgoing dental calls, and screens phone calls.
  • Orders dental supplies and maintains adequate inventories throughout region.
  • Ensures department compliance with radiation safety protocol.
  • Acts as the liaison between the dental providers and labs for prosthodontic cases.
  • Oversees and maintains sterilization logs.
  • Maintains a current treatment needs list for each location.
  • Maintains a call list of patients and fills in canceled appointments. Confirms appointments and sends proactive reminders.
  • Oversees general maintenance and equipment needs in dental clinics.
  • Provides quarterly dental program reports to the health services division and operations directors for inclusion in quarterly BOD reports.
  • Verifies and reviews materials for conformance with established regulations and procedures related to dental clinic patients and services provided by the dental team.
  • Assumes primary training responsibilities for dental EHR training. Maintains training manual for dental EHR software and procedure manual for dental services.
  • Facilitates equipment or software updates or upgrades and new hardware or software installation as needed.
  • Prepares dental services correspondence to patients, dental team, and others under the direction of the health services directors.
  • Facilitates employee communication meetings and delegates tasks accordingly.
  • Helps to hire, train, orientate, and mentor new staff, including new and existing HAA’s who will be acting as front desk for dental services.

Dental Assistant

  • Maintains operatories in a neat and orderly fashion and within standards for clean dental procedures.
  • Schedules patient appointments and assists with obtaining prior authorizations.
  • Receives patients to the department in a friendly, professional, and courteous manner.
  • Prepares patients, sterilizes, and disinfects instruments, sets up instrument trays, prepares materials, and assists the dentist and/or dental health aide therapist during dental procedures. Assists with scheduled maintenance and quality control testing of equipment and instruments in compliance with manufacturer and CDC recommendations. (sterilizer, x-ray dosimetry, x-ray processor, etc.).
  • Adheres to OSHA Compliance Standards by maintaining current Safety Data Sheets and sterilization and quality assurance procedures.
  • Performs intra-oral procedures as directed by dentist and/or dental health aide therapist.
  • Prepares and maintains dental instruments, supplies, and equipment.
  • Maintains dental equipment according to protocol and manufacturer’s guidelines.
  • Adheres to Environmental Protection (EPA) standards for Dental Amalgam Waste and other hazardous materials. Cleans and sharpens instruments; sterilizes instruments using autoclave and dryclave techniques and keeps necessary records thereof.
  • Prepares dental supplies as requested, such as sterile trays, packs, sutures, etc.
  • Organizes and lays out instruments and materials needed for each treatment properly.
  • Verifies reason for the visit and patient health history (basic health review, medications, understanding impact with dentistry) and documents appropriately in patient’s record.
  • Records specific information on the patient's record as dictated by the dentist and/or dental health aide therapist.
  • Hands instruments and other materials to the dentist and/or dental health aide therapist during procedures.
  • Keeps intra-oral area of operation clear and dry using high-speed evaluator, suction tip, and irrigation; retracts tissue, tongue, and cheek.
  • Operates dental x-ray equipment to take digital and panograph radiographs.
  • Relays dentist’s and/or dental health aide therapist’s instruction to the patient for post-treatment care. 
  • Provides education on oral hygiene and plaque control techniques. 
  • Observes appropriate infection control measures pre-and post-operatively.
  • Assists with routing patients for medical tests and services required. 
  • Maintains inventory and orders clinic supplies and materials necessary to serve the community’s dental care needs.
  • Participates in continuous quality improvement activities.
  • ​Aids in the training of dental assistants, students, dentists, and dental health aide therapists. 

 Education Requirements

  • As required, travels to rural, remote areas in conjunction with the needs of the Regional dental program.
  • Conforms to safety policies and general housekeeping practices.
  • Demonstrates sound work ethics and flexibility and shows dedication to the position.
  • Demonstrates a positive attitude, is respectful, and possesses cultural awareness and sensitivity toward patients, co-workers, and others.
  • Keeps customer service and the organization’s mission in mind when interacting with all patients, co-workers, and others.
  • Prepared to start shift on time, meet attendance standards, and work the hours necessary to perform the essential functions of the job.
  • Embraces, supports, and promotes the core values of respect, integrity, trust, compassion, and quality which align with Chugachmiut’s Mission and Vision through their actions and interactions with all patients, staff, and others.
  • Conforms to Chugachmiut policies, strict employee confidentiality, and HIPAA regulations.
  • Performs other duties as assigned or required.

​Qualifications:

  • Bachelor’s degree; OR equivalent combination of education, training, and work experience.
  • Completion of Dental Assistant Training Program; or completion of a Commission on Dental Accreditation (CODA) Program; or Dental Assisting National Board Certification; or equivalent training and experience. Certification is preferred but not required.
  • Basic Life Support (BLS) Certification required or ability to obtain certification.
  • Experience working with Alaska Natives and/or other Native Americans is preferred.

Knowledge, Abilities, and Skills:

  • Knowledge of dental terminology.
  • Knowledge of the American Dental Association’s current regulations and standards.
  • Knowledge of procedures used in a dental clinic for receiving, routing, and scheduling patients, ordering supplies, and for requesting related services.
  • Knowledge of the instruments, materials, and standardized dental procedures used in the full variety of treatments provided in general dentistry procedures to make preparations and provide chairside assistance.
  • Knowledge of dental anatomy and bony structure of the face to take diagnostic dental radiographs.
  • Knowledge of and skill in detecting signs of syncope, shock, or other side reactions to dental treatment in patients.
  • Knowledge of computer-based software used to store and retrieve patient and office information.
  • Knowledge of HIPAA, Bloodborne Pathogens Standard, Infection Control, and Hazard Communication Standards.
  • Skill in operating and adjusting digital dental radiographic equipment.
  • Skill in establishing and maintaining positive working relationships with others.
  • Skill in operating a personal computer utilizing a variety of software applications.
  • Skill in planning, organizing, and prioritizing tasks.
  • Ability to solve common problems and provide immediate solutions.
  • Ability to build relationships, both internally and with patients.
  • Ability to work effectively with difficult people.
  • Ability to maintain quality, safety, and infection control standards.
  • Ability to provide care appropriate to the age of the patients served in his/her assigned department.
  • Ability to explain post-operative instructions, preventive techniques, and home care instructions to patients and/or families.
  • Ability to monitor and record vital signs as necessary. 
  • Ability to perform in a team environment, under sometimes stressful and/or emergent situations.
  • Strong desire to succeed, exceed goals, and maximize opportunities.

Work Environment:

Chugachmiut employees strive both for excellence in the services they provide and, through our Employee Values Statement, to serve with integrity. This requires working in an environment where transparency and effective communication is essential. Chugachmiut has tools and training to assist employees in sharing problems with a focus on resolving issues and correcting defective processes.

Customer Service:

  • Greets both internal and external customers with eye contact and a smile.
  • Solicits and responds to client feedback to ensure customer satisfaction. 
  • Regular and punctual attendance is expected without excessive absences.
  • Present professional behavior and appearance while representing Chugachmiut.
  • Practices and promote effective collaboration to accomplish the goals and objectives of the team.
  • Supports the Mission and Value Statements of Chugachmiut by creating solutions that add value to the operations of Chugachmiut.

Hours of Work

Work hours are 8:30 a.m. to 5:00 p.m., with an hour for lunch.

This is a full-time 37.5 hours per week and 1950 hours per year position.

Chugachmiut maintains a drug/alcohol-free and non-smoking environment.

Benefits:  

Chugachmiut offers its employees a generous and robust benefits package.

Please visit www.chugachmiut.org for a complete list of our benefits.

Chugachmiut has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.

Notice to Applicants.

All applicants offered employment with Chugachmiut will be subject to a background investigation. Offers of employment are contingent on the successful completion of a background investigation conducted in accordance with Chugachmiut policy and Public Law 101.630.

Every offer of employment with Chugachmiut will be made contingent on a background investigation. The nature and extent of the investigation will depend on the job duties of the position for which an offer is made.

USE OF INFORMATION OBTAINED IN A BACKGROUND INVESTIGATION

Information obtained from a background investigation will be considered for employment purposes as permitted by federal and state law and in accordance with Chugachmiut’s policy.

Information will be reviewed to determine:

  • Whether an individual made false statements or material omissions on an application for employment or during an interview;
  • Whether an applicant or employee, based on the job duties of the position in question, poses a threat to security and/or employee safety in the workplace; and
  • The likelihood of an applicant or employee being successful and productive on the job.

E-Verify

Chugachmiut participates in E-Verify and will provide the federal government with the Form I-9 information to confirm authorization to work in the United States once a candidate is hired. If E-Verify cannot confirm authorization to work, written instructions will be provided, and an opportunity to contact the Department of Homeland Security or Social Security Administration for resolution. 

Seward, AK

8 day(s) ago

Tribal Affiliation(s)
Any Affiliation, Chugach Alaska Corporation