The Hospital Development Program Manager is the liaison between LifeCenter Northwest and our hospital partners. The Program Manager provides education and data to identify and develop strategies that focus on process improvement solutions to all levels of hospital staff to help improve donation outcomes. We’re a diverse team working together to save and heal lives. If you want a challenge and to share our values, we’d love for you to join us.

This position offers fully paid training and professional development opportunities.

What you will do

• Program Management: Oversee and support partner hospital donation programs and key donation outcomes
• Relationship management: Develop and maintain relationships with assigned hospital partners ranging from clinical staff to executive leadership
• Process Improvement: Identify opportunities. Develop customized solutions to improve donation outcomes
• Public Speaking – Provide presentations, facilitate key meetings, organize, plan and create presentations, ability to adjust and speak to varying audiences
• Data Analysis – Review key hospital metrics and utilize data to inform strategy and engagement to improve critical donation outcomes
• Onsite and Remote support to active case activity, providing logistics and relational support to internal LCNW staff as well as process-related support to key hospital stakeholders.
• Marketing and Communication – Provide regular communication and information to hospital partners related to improving the donation process and supporting the mission of improving organ donation outcomes.
• Quality – Work with the hospital to maintain key requirements for organ donation that fall within state law, federal regulatory requirements, and general best practices, including policy work, process evaluation and improvement, and follow-up on quality metrics
• Project Work – Will be asked to lead and participate in project work and project management both internally at LCNW as well as within partner hospital initiatives.  

What you need

• Bachelor’s degree or combination of relevant work experience and education required
• 1 year of account management/relationship-building experience
• Experience working autonomously (i.e., Self-Motivated)  
• Lives in or near Anchorage, AK
• Proof of COVID-19 vaccination and booster, or applicable medical or religious exemption will be required as a condition of employment upon offer. For those that need to complete the vaccination series, start dates will be adjusted. 

Who we want:

• Someone who shares our values: Integrity, Collaboration, Service, and Courage
• Master’s degree preferred
• Project management experience 
• Experience working in a regulated industry
• Experience with LEAN or other process improvement strategies
• Presentation Experience: Presenting to audiences with backgrounds varying from nurses to CEO’s.
• Experience working in healthcare or adjacent industry
• Understanding and competency in basic medical terminology and hospital hierarchy
• Ability to handle difficult conversations and conflict management
• Experience working in a hospital as a vendor or sales capacity preferred

Experience that translates well into this role:  The Organ Procurement Industry is unique, but generally we find that people with experience in the following industries can be successful in this position:

Client Relations Manager, Pharmaceutical or Medical Device Sales, Program Management, Business Development Manager, Customer Success Manager, Customer Service Representative, Fundraising/Development Officer, Account Manager, Physician Liaison, Marketing Coordinator, Hospital Educator, Outside Sales Representative, Process Improvement Coordinator, Project Management Coordinator

LifeCenter Northwest offers medical, dental, vision, basic life insurance, accidental death & dismemberment insurance, long-term disability insurance, and travel accident insurance. Employees have the option of enrolling in supplemental life insurance. Employees enrolled in our 403(b) program will receive an employer match of up to 7% after one year. LifeCenter encourages all employees to find balance and well-being and provides all employees access to an Employee Assistance Program (EAP), a membership to BurnAlong Wellness Platform, and provides a quarterly Wellness Reimbursement. Employees enjoy paid holidays throughout the calendar year and earn 119 hours of PTO annually (to start) with an additional Extended Illness Bank of hours that accrues up to 48 hours annually, and three weeks of paid parental leave after one year of service is complete. A comprehensive review of benefits can be found at our website at https://lcnw.org/about/employment-opportunities/.

The pay range for this role is provided below. Where a candidate’s compensation falls within this range is based on several bona fide factors such as experience, tenure, and other specialized knowledge. LifeCenter Northwest is committed to providing its employees equitable and competitive compensation.

$66,122.00 - $95,904.00 Salary/year

LifeCenter Northwest is proud to be an Equal Opportunity Employer.