Testing Center Program Assistant

• JOB NUMBER: 521356

• CLASSIFICATION: Administrative Generalist 3

• GRADE: Grade 76

• WORK TYPE: On Campus, Staff Full-time

• ADMINISTRATIVE UNIT: University of Alaska Anchorage

• SCHOOL/BUSINESS UNIT: UAA Community & Technical College

• LOCATION: Anchorage

• CATEGORIES: Office/Clerical, Other

Position Summary:

The Testing Center Program Assistant works under the supervision of the Testing Manager of the UAA Testing Center. The Testing Center is a part of the UAA Community and Technical College. The incumbent is responsible for test administration and monitoring candidates for computer and paper based exams inside the testing center. Candidates are monitored using video, audio and computer monitoring software.

Duties:

Test Proctoring and Distribution: Acts as Lead Proctor to testing operations Testing Center. Administer a variety of computer-based exam to testers based on National College Testing Association guidelines (NCTA). Some of the exams administered include Placement and Admission tests: Accuplacer, HESI, Kaplan, TEAS, TOEFL, Certification and Licensure tests: Comp Tia, ACE Fitness, AK Residential, CISCO. Exams for Credit: UExcel, DSST, CLEP. Exams for Employment: FBI, USPS, TSA, Customs. Verizon. Proctored Exams. Maintain test security and monitor test takers based on NCTA published guidelines, as needed, with software. Adhere to NCTA published rules and regulations. Update and maintain testing worksheet and databases. Maintain confidential student testing files. Certification: Pass and maintain certifications for Pearson Vue, Prometric - DSST, TOEFL, The College Board -Accuplacer, CLEP, Performance Action Network (PAN) - FBI, Customs and Border Patrol, Immigration and Naturalization Service- 19, PSI - USPS, AK Residential, etc. Acts as backup Test Center Manager for standardized exams offered on weekends. This includes storing exam materials, hiring staff, distributing auxiliary materials for staff, supervising the test administration, printing and posting signage, set up rooms on campus based on exam spacing requirements, monitoring candidates and returning exams to the vendor. Exams include ACT, GRE, SAT, LSAT, NCIDQ, NCEES, NICET. Resolve any exam issues by quickly analyzing and solving problems independently or reporting immediately to the Testing Manager Maintain confidentiality and security of all testing materials, test logs, and other test documents. Must be vigilant - able to pay close attention to cheating or prevention of cheating; able to administer Testing Center policies and procedures. Maintain a quiet atmosphere appropriate to testing. Work with students who have need of special accommodations, including but not limited to reading tests, scribing tests, or providing a special testing climate.

Administrative: Create an atmosphere of effective, efficient, friendly and reliable service in the Testing Center by providing an easy, accessible, credible resource from which individuals can access information. Enhance customer service and help with problem solving for customers and provide information to empower students to make informed choices. Ensure compliance with applicable local, state and federal statutes and regulations as well as professional organization standards, including FERPA, Clery Act, and Title IX. Answer phone calls, and communicate with students, faculty and staff regarding exam scheduling. Provide testing related information to students and the community. Fill out and review proctor request forms for candidates from other schools. Email exams after completion to the school/testing company or vendor and follow-up as needed until the exam is received. Maintain testing center email. Provide referral information as needed to related UAA departments, local testing resources and/or national resources. Accurately enter Accuplacer placement scores into Banner. Maintain files as required by University policies and procedures. In coordintation with the Testing Center Manager, responsible for preparing Testing Center deposits and delivery.

Testing Lab: Prepare exam rooms each morning in preparation for the day''s exams (unlock doors, log in computers, cleanup work area). Assist with maintaining all computers and printers used for testing. Keep all computers up-to-date with software programs and upgrades. Maintain testing center scheduling system register blast by adding dates and semester schedules. Update testing master calendar with scheduling appointments for Pearson Vue, Register Blast, PAN, ISO Quality, Castle, and PSI. Setup and arrange virtual and online remote exams for candidates who live outside the Anchorage area. Verify remote proctor identity and location. Remote exams include Accuplacer, Physics Placement, Psychology Diagnostic Test, TEAS. Maintain security over login and password protected access.

KNOWLEDGE, SKILLS, ABILITIES:

• Knowledge of technical areas of expertise.
• Computer and software application skills.
• Ability to communicate effectively orally and in writing.
• Ability to work in a high pressure, time sensitive situation.
• Ability to pass certification testing as required for specific testing programs.
• Ability to follow specific written and oral directions.
• Ability to multitask using various software programs and computer monitors simultaneously.
• Ability to check in multiple candidates while monitoring exams in progress for violations.
• Ability to utilize video cameras and other observational resources to document violations.
• Ability to handle unexpected testing situations without jeopardizing test security and the environment. Understanding of General Accepted Accounting Principles (GAAP) and experience with bookkeeping, reconciliation, cash-handling protocols, and purchasing.
• Ability to perform duties in a potentially stressful environment manner conducive to testing.
• Ability to lift 50 pounds and to perform basic equipment installation that may require frequent bending and squatting.
• Ability to walk around for extended periods of time in supervision of testing candidates.
• Ability to maintain confidentiality of records and information.

TYPICAL EXPERIENCE:

Two years technical experience.
Experience working in an educational and/or university setting with a diverse student population.
Experience with online proctoring technologies.
Experience in work that required attention to detail with a high level of accountability.
Experience in working collaboratively and effectively as a part of a team.
Excellent organizational and planning skills.
Proficient with standard office equipment, including computers, and programs, scanner, fax machine, copier.
Experience working as a computer based proctor where the primary job was observation and test administration.
Previous security surveillance experience preferred.

REQUIRED EDUCATION OR TRAINING:

Associate's degree in a relevant field or the equivalent. Two years work experience as a proctor where the primary duties included proctoring computer based exams. Candidates must possess advanced computer skills to include software installation and upgrades. Candidates must be familiar with how to utilize a web camera and other biometric equipment.

SALARY INFORMATION:

This is a full-time, 12-month, non-exempt term staff position complete with both a competitive salary and full employee benefits package. New hires will be placed on the UA staff salary schedule, Grade 76, based on education and experience.

This position is a term-funded position and is reviewed annually for contract renewal at the University's discretion.

SPECIAL INSTRUCTIONS TO APPLICANTS:

Please attach a resume, cover letter, and the names and contact information (email address and phone number) for three (3) professional references with your application.

The review process for applications will be begin on August 12, 2022.

*Candidates must be able to pass a 5 year felony background check.

**Must be at least 18 years of age.

***To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.