Classroom Technology Coordinator

• JOB NUMBER: 521271

• CLASSIFICATION: Information Systems Consultant 2A

• GRADE: Grade 78

• WORK TYPE: On Campus, Staff Full-time

• ADMINISTRATIVE UNIT: University of Alaska Southeast

• SCHOOL/BUSINESS UNIT: Administrative Support Services

• LOCATION: Juneau

• CATEGORIES:Information Systems/Technology

Position Summary:

As our Classroom Technology Coordinator, you'll be responsible for coordinating support for all instructional technology used in UAS classrooms in Juneau, Alaska. Leading a team of student employees, this position directly oversees the classroom/library tech support desk located in the Egan Library in Juneau.

Duties:

Maintains an inventory of management information services, supplies and materials; reviews technical publications and other information to identify new technology and improvements in hardware or software; makes recommendations concerning purchases, changes in contracts or other actions; prepares and coordinates purchase orders, contracts and other documents as required.

Manage schedule and staff the walk-up tech support desk providing first contact support to students, staff and the public. Provide overflow support to the UAS IT Helpdesk.

Supervise student employees engaged in providing customer service, consulting and support. Develops annual employee work plans. Coordinates staff training. Recommends hiring selections, evaluates performance, provides staff feedback and initiates corrective action when necessary.

Confers with and trains users or reviews requests for services or other information to identify requirements for information services; coordinates with operations or applications staff, contractors, or vendors as needed to provide required services or support.

UAS INFORMATION TECHNOLOGY SERVICES: IT Services is a fast-paced and fun team that serves the needs of a dynamic  university campus. This position is responsible for coordinating support for all instructional technology used in UAS classrooms and oversees the classroom/library tech support desk located in the Egan Library in Juneau. Duties include providing customer service, consulting and support, coordinates training, manage equipment and supplies, mobile classroom scheduling, provide overflow support to the UAS IT Helpdesk. Applicants must have excellent technical communication and time management skills, and demonstrated experience in providing client service such as resolution of technical resources. Minimum starting salary is $21.81 per hour with full university benefits.

As a public, regional, comprehensive university, UAS is committed to building a culturally diverse and inclusive organization and strongly encourages women, minorities, individuals with disabilities, and veterans to apply.  All interested persons should apply online. 

Located in the ancestral homeland of the Tlingit, Haida and Tsimshian peoples, the University of Alaska Southeast (UAS) is fully committed to advancing the education and research aspirations of Indigenous peoples and is committed to ongoing work toward decolonization. These efforts are reflected in our UAS programs and formal community partnerships across our three campuses and throughout all of Southeast Alaska.

POSITION INFORMATION:

This is a full-time, regular, 12-month non-exempt position complete with a UA benefits package. Minimum starting salary is $23.84/hour, Grade 78. 

KNOWLEDGE/SKILLS/ABILITIES:

• Ability to coordinate and prioritize multiple on-going tasks.
• Ability to recognize and evaluate both technical and non-technical problems and to initiate problem resolutions.
• Ability to support research, training, administrative and student activities.
• Ability to manage operations, equipment inventory, supplies, class scheduling, software and hardware procurement.
• Ability to communicate technical information effectively to staff, the public, vendors and technical personnel, both verbally and in writing, and in both instructional and problem solving situations.
   
• Preferred knowledge/skills/abilities: Experience as a lead or supervisor is desirable. Must have demonstrated experience in training others.

TYPICAL EXPERIENCE:

Requires demonstrated experience in providing client service such as resolution of problems related to use of the Internet, a variety of desktop applications, diagnosis of problems related to computer connectivity.

REQUIRED EDUCATION OR TRAINING:

An associates degree or 2 years professional experience providing technical support. Experience supporting research, training, administrative and student activities.

TO APPLY:

Applications must include a resume, cover letter, and contact information for three professional references.  To ensure consideration, please apply by 11:55PM Alaska Time on August 11, 2022.  Review of applications will begin on 8/12/2022. This recruitment will remain open until filled.

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an AA/EO employer and educational institution and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

If you have any questions regarding this position, please contact University of Alaska HR at 907-450-8200.