All Covenant House Alaska employees are required to have or obtain a COVID-19 vaccination as a term and condition of employment unless an exemption has been approved. All records of vaccinations and approved exemptions will be requested when an Offer Letter is sent to applicant.  All vaccination records are maintained by Human Resources and be stored separately from the employee’s personnel file.

Position Summary

Under the supervision of the Housing Coordinator, the Rapid Re-Housing (RRH) Case Manager is responsible for provision of program development, implementation and individual case management within the CHA Rapid Re-Housing Program.  Essential functions of the position are to provide support in program development, housing navigation and client case management. The RRH Case Manager will work in partnership and collaboration with multiple agencies to help rapidly rehouse homeless youth who qualify through the Coordinated Entry System. The RRH Case Manager will maintain a case load of 10-15 homeless transitional age youth, who may have multiple barriers (i.e. Serious Mental Illness, Substance Use Disorders, Chronic Health Conditions, frequent contact with law enforcement, etc). The RRH Case Manager will assist with housing search and placement within the private market, and with youth’s consent rally supportive services that will assist the household to maintain permanent housing.  The position is responsible for providing these services within the framework of the Mission Statement, Five Principles, and the Policies and Procedures of Covenant House Alaska.

Essential Functions

• Provide case management services and coordinate services with other agencies. Duties may include conducting assessments, developing a Success Plan, monitoring client progress, group facilitation, and resource referrals.
• Apply the Housing First approach to locate and secure housing with no preconditions or service requirements while meeting youth needs, promoting youth choice, and linking to proper supports.
• Engage youth throughout the process of locating housing, reviewing and understanding the requirements of the lease, developing a household budget, assisting with finding employment and/or income source, and collaborating with community partners to provide resources the youth needs.
• Facilitate/coordinate or refer rental readiness trainings for youth, such as Ready-to-Rent.
• Participate in Coordinated Entry meetings and collaborate with other providers to identify, refer and place youth into appropriate housing placements and resource linkages.
• Create and maintain consistent communication between several agencies (i.e. housing agency, landlord, mental health case manager, OCS caseworker, substance abuse counselor, creditors).
• Liaise with landlords to identify suitable units for youth, and engage in landlord and neighbor mediation to help youth foresee and mitigate issues that may jeopardize their tenancy.
• Effectively manage crisis situations through assessing, deciding, and acting in accordance with standards and laws in emergency situations involving the health and safety of youth being compromised.
• Monitor and document regular progress and/or lack of progress of youth’s Success Plan and maintain case management files for all youth, including the necessary electronic databases (ETO and/or AKHMIS) on caseload.
• Monitor program outputs and ensures that all documentation required for external grants are complete.
• Document pertinent information in Critical Incident Reports, Follow-up, etc., as necessary.
• Transport clients to agencies and services, as needed.
• Perform other program duties as assigned.
• Cultivate relationships with youth, community partner agencies, and landlords in the community
• Communications must reflect a strength-based, trauma-informed, positive youth development approach. Bilingual preferred.

Education

Bachelor’s degree is required. A major in Human Services, Social Work, Psychology or a related field is preferred.

Experience

Previous experience working with at-risk youth or other disadvantaged populations is preferred.

Demonstrated familiarity with homeless systems and resources for housing, education, and employment and methods of access is preferred.

Knowledge, Skills, and Abilities Required

• Understand and comply with all Agency policies and procedures; including Child Protection Policies.
• Understand and embrace the tenets of Housing First, Trauma-Informed Care, Harm Reduction, and Positive Youth Development in all work with youth.
• Is approachable, relatable, builds rapport well, and practices active listening with individuals of varied cultural backgrounds, embracing differences in behavior and lifestyle choices.
• Knowledge of community social service resources to assist youth with needs related to housing, employment, education, and social-emotional well-being.
• Knowledge of renter's rights and landlord tenant laws; Public speaking abilities conducive to educating others in this area.
• Ability to assist youth with the financial elements of renting while fostering the development of financial literacy skills.
• Knowledge of crisis intervention and ability to address conflict between youth exhibiting challenging behaviors; able to respond quickly and safely while continuing to be a settling influence in crisis situations and emergencies.
• Can maintain confidentiality while understanding and complying with requirements of mandated reporting, duty to warn, HIPAA, and other limits to confidentiality.
• Willingness to utilize training opportunities in support of personal and professional growth, competence development, and to increase overall capacity to serve youth every day.
• Strong organizational skills, attention to detail, and ability to prioritize multiple tasks in a fluid environment.
• Well developed verbal and written communication skills.
• Proficient with standard computer operating systems. Ability to navigate Microsoft Office Suite, online databases, and other programs and websites as required.
• Willingness and ability to work outside of normal business hours as well as Holidays and weekends as needed.
• Able to accommodate a wide range of physical activity, including but not limited to walking long distances, moving up and down the stairs, lifting bags or boxes up to 50 pounds, driving a minivan, and physically assist youth if needed.
• Willingness and ability to attain a CPR/First Aid Certification.
• Possess a current and valid Driver's License.
• Have a good driving record.
• Pass federal, state, and local background check investigations.

Covenant House is an Equal Opportunity Employer
Pay rate: $21.63 - $24.04 per hour DOE + Benefits

In response to the COVID-19 Pandemic all CHA Staff are required to: 

• Wear masks during the duration of their shift. 
• Participate in Mandatory weekly COVID-19 testing. 
• Follow 6-foot social distancing rules. 
• Complete screening questionnaire prior to entering the facility 
• Adhere to the State of Alaska and Municipality of Anchorage’s guidelines regarding, travel, exposure, and symptoms.