Client Services Analyst (Field Technician)


Uniquely Human, Ampersand provides full scale technology sustainment, strategic planning and professional services to our clients, allowing them to achieve their greatest ambitions. We support diversity in all we do and recognize success is achieved by the inclusion of all experiences and voices and is an equal-opportunity employer.

Ampersand is currently seeking an outgoing, detail oriented, technically savvy individual to be its next Client Services Analyst. This position is responsible for providing excellent client experience while providing cloud and on-premises technology systems support in the field and virtually.

This is a full-time, non-exempt, hourly position, with a range of $25 - $27/hr, DOE, located in Anchorage, AK.

Essential Functions

  • Troubleshoot, support, and assist clients with technology systems
  • Provide maintenance to new and existing technology systems
  • Provide clients with an exemplar customer service experience
  • Perform duties at the client’s work site
  • Provide call-center support to clients

Knowledge, Skills, Abilities

  • Basic knowledge of technology systems and application designs
  • Demonstrated knowledge of Microsoft Windows and Linux computing environments
  • Demonstrated knowledge of computer system and network functions
  • Demonstrated knowledge of scripting and automation
  • Demonstrated knowledge of virtualization systems
  • Exceptional attention to detail and follow-through
  • Excellent oral and written communication skills
  • Ability to work independently and within a group
  • Ability to work in a fast-paced environment with changing deadlines and needs

Qualifications

  • Four to six years’ experience with Microsoft Windows and Linux systems, a two-year degree many be substituted for experience
  • One-year experience in client service or related field, preferred
  • Relevant professional certification, preferred

If you are interested in this exceptional opportunity, please visit our website at  https://www.ampersandtech.com/careers to view the full job description and to download an application. Submit your application, resume’, and cover letter to hr@ampersandtech.com.

Or you may mail your application to:

Ampersand

Attn: Human Resources

PO Box 71217

Fairbanks, AK  99707

 

Upon request, Ampersand will make reasonable accommodations during the application and/or hiring process for qualified job applicants.

Ampersand will not discriminate against any employee or applicant because of age, race, religion, color, handicap, sex, physical condition, developmental disability, sexual orientation/preference, pregnancy status, or national origin. This includes but is not limited to recruitment and employment, promotion, demotion, transfer, compensation, selection for training including apprenticeship, layoff and termination, and take affirmative action to ensure equal employment opportunities.

 

 

 

Anchorage, AK

5 day(s) ago

Closing Date 2022-02-18