Human Resources Assistant - Alaska

Position Summary

The Student Conservation Association (SCA) is currently seeking a Human Resources Assistant to support our busy Human Resources Department. This position will be responsible for assisting with all compliance-related processes for onboarding within the company. Many SCA applicants are minors and from remote areas and/or areas with limited technological resources: This position offers assistance to applicants and internal feedback to help break down barriers to work/entry related to I9 documentation compliance, as well as other compliance tasks.

This position is a perfect fit for an entry level, detail-oriented individual who enjoys people interaction in a high volume, complex environment.

Roles and Responsibilities

• Act as the initial point of contact for all HR-related inquires for your location,
• Monitor reports daily to ensure all compliance items are completed prior to participants start dates.
• Communicate with both participants and staff to notify them of their compliance status/field readiness.
• Expire/add selection forms within Salesforce as needed.
• Assist with the monitoring of an I-9 management system, including resetting links, verifying documents for retention requirements and assisting with all I-9-related inquiries.
• Assist applicants, and their guardians as needed, in obtaining/ordering necessary I9 documentation.
• Assist HR team with background check and fingerprint compliance as requested; Update HR forms and processes as requested.
• Assist with internal and third party audits of HR processes as requested.
• Inform supervisor of ongoing issues at the local level associated with onboarding compliance .
• Assist with process improvement and streamlining to create a more efficient onboarding process.
• Respond to and close Help Request Tickets.
• Complete Employment Verification Forms, Public Service Loan Forgiveness Forms, etc. for members.
• Assist with the completion of workers compensation wage statements and other workers compensation-related tasks as assigned.
• Schedule and conduct benefit orientations for members, respond to benefit-related inquiries.
• Assist with benefit administration.
• Other tasks as assigned.

Qualifications

• Valid drivers license and motor vehicle record (MVR) that meets SCAs standards
• Ability to travel to various locations to assist with compliance in person
• Ability to work autonomously and accurately, without constant oversight
• Ability to communicate clearly and professionally, and work collaboratively with a service mindset
• Ability to maintain upmost confidentiality and conduct self in a professional manner, even under stressful situations

Education and Experience

• 3-5 years Customer Service experience
• Excellent interpersonal skills both internally and externally and ability to develop and maintain relationships
• Ability to work well as part of a team as well as independently
• Cultural awareness of rural Alaskan locations and sites. This includes experience communicating and working with rural Alaska Native communities.
• Demonstrated experience in fast-paced environment and ability to work effectively under pressure.
• Must be coachable and willing to be trained
• Mandatory travel throughout the year to rural Alaskan sites, especially during busy season.
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint), Adobe Acrobat, and Social Media web platforms

The Student Conservation Association, Inc. is an equal opportunity employer.