JOB STATEMENT/PURPOSE:

The Receptionist is responsible for representing Alaska Native Heritage Center (ANHC) as a living contact between ANHC and the public. The Receptionist will act as the first point of contact for the general public and ANHC, and will have the opportunity to assist with communications work and other special projects as interests allow .

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Welcome and direct all incoming telephone calls, respond to general inquiries via email, check and respond to voicemails, answer general questions public may have
• Provide basic information regarding ANHC, including a general description of funding interests and programs,
• Keep track of requests received via phone and email,
• Professionally handle complaints,
• Assist with archiving and digitizing old files,
• Receive and sort mail deliveries,
• Assist with special projects as assigned,
• Fill in at the Gift Shop and other duties at ANHC when needed

JOB SPECIFICATIONS:

• High School diploma or GED required,
• Strong verbal communication skills
• The ability to write and record information neatly and accurately
• Exceptional customer service skills
• Knowledge of basic computer skills
• Knowledge of basic secretarial and typing skills

OTHER RESPONSIBILITIES:

• Creativity & Innovation—Able to generate creative ideas to solve problems and improve work methods; apply novel approaches to improve or enhance results; collaborate with team members to share best practices and brainstorm creative approaches; assess situations to uncover new opportunities or overcome obstacles
• Customer Focus—Able to build strong working relationships with external customers; identify unexpressed customer needs and potential services to meet those needs; independently anticipate and meet customer needs; prioritize work in alignment with the needs of the customer; use knowledge of customer to improve own work results.
• Relationship Building—Able to build rapport and cultivate effective short and long term relationships with others; adjust own interpersonal approach to fit others’ perspectives, needs, cultures, or styles; recognize the impact of one’s behavior on others; utilize a range of internal and external networks and resources to meet job responsibilities and reach specific influential people
• Flexibility & Achieving Change—Able to adapt to shifting priorities in response to the needs of external clients; quickly recognize situations/conditions where change is needed; work to clarify situations where information, instructions, or objectives are ambiguous; support organizational change
• Gets Results—Able to demonstrate high personal work standards and a sense of urgency about results to meet goals and deadlines; maintain high performance by viewing failures as learning opportunities and rebounding quickly from setbacks or rejections; persist in the face of repeated challenges; accept responsibility for the outcomes of his/her own work.
• Influencing—Able to persuade and enlist others’ support in accomplishing objectives; effectively “sell” benefits of service to others; use data, logic and/or customer testimonials to influence others; develop effective working relationships with others who can help promote acceptance of own ideas; use difference influence approaches as appropriate
• Planning & Organization—Able to create and execute a plan of action to meet targets; balance the need for long term planning with short term objectives; avoid wasting time and resources on tasks that yield low value; monitor the progress and impact of assignments
• Strategic Alignment—Able to align own work objectives with the organization’s strategic plan or objectives; take organizational priorities into consideration when making choices and trade-offs in own work; act with an understanding of how the community drives/affects the business; maintain perspective between the overall picture and tactical details.

REQUIRED SKILLS AND ABILITIES:

• Exceptional organizational skills
• Strong telephone etiquette skills
• Goal driven approach to work
• Demonstrated ability to develop a rapport with public and co-workers
• Ability to work as a member of a team and accept direction and coaching

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS:

• While performing duties of this job, would occasionally be required to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects, tools or controls.
• Must occasionally lift and/or move up to 25 pounds.
• Ability to work in Alaska weather extremes.
• Job will generally be performed in an office environment