JOB SUMMARY:  Under general direction of the Chief Executive Officer, facilitates leadership interactions between ANTHC CEO, and others. Supports the ANTHC CEO and senior leadership in performing a variety of analytical, assessment and administrative tasks, including office organization, records maintenance, reception, scheduling, and general assistance.

The following duties are intended to provide a representative summary of the major duties and responsibilities and ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification.  Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

REPRESENTATIVE DUTIES

Assists the ANTHC CEO in handling matters of policy and organizational importance. Manages special projects as assigned by the CEO. Prepares and compiles documents for leadership and the board. Provides technical support and ensures cross-system coordination with ANTHC and its business partners to meet the mission and vision of ANTHC.

Attends various ANTHC meetings as directed by the CEO. Gathers and drafts the CEO’s speeches, reports and other presentations. Requests information from other departments and outside sources and interfaces with various departments and maintains contacts with individual at all levels within ANTHC. Participates with the CEO and other executive leadership in planning, policy development, and problem resolution.

Assures satisfaction of internal and external customers, contributes to the operational improvement objectives for ANTHC related to customer satisfaction, access, quality rating, compliance and financial stability.

Reserves meeting spaces, records and transcribes minutes as needed. Prepares travel arrangements for the CEO. Travel to meetings with or on behalf of the CEO. Performs administrative duties and helps prepare department publications, promotional materials, and various reports. Composes, edits, compiles, and formats documents.

Represents the CEO as designated.

Performs other duties as assigned.

KNOWLEDGE and SKILLS

• Knowledge of customer service concepts and practices
• Knowledge of standard regulations and principles of federal Native programs, related to research, data collection and analysis.
• Knowledge of Tribal government and federal government functions.
• Knowledge of advanced office technology and procedures.
• Knowledge of privacy laws and regulations.
• Knowledge of basic purchasing and travel preparation processes.
• Knowledge of Alaska Native culture and Alaska Tribal Health System.
• Knowledge of standard budgeting and budget analysis
• Knowledge of process for policy development, and problem identification with associated resolution.
• Knowledge in continuous quality improvement concepts, theories, and practice.
• Knowledge in analyzing and evaluating complex topics and issues and makes recommendation for improvement or solution.
• Skill in proof-reading with a high level of accuracy and attention to detail.
• Skill in operating office equipment.
• Skill in oral and written communication and negotiating across all levels of management, specifically in speech writing.
• Skill in analyzing customer service issues and preparing recommendation based on findings.
• Skill in establishing and maintaining cooperative working relationships with others.
• Skill in working independently, making decisions and maintaining confidentiality.
• Skill in multi-tasking and working within deadlines to complete projects and assignments.

MINIMUM EDUCATION QUALIFICATION

A Bachelor’s degree in business or a related field.  Progressively responsible professional/exempt work experience may be substituted on a year-for-year basis for college education.

MINIMUM EXPERIENCE QUALIFICATION

Non-supervisory - Five (5) years of senior level professional executive support experience.  An equivalent combination of relevant education and/or training may be substituted for experience.

MINIMUM CERTIFICATION QUALIFICATION

N/A

PREFERRED EDUCATION QUALIFICATION

N/A

PREFERRED EXPERIENCE QUALIFICATION

Professional executive support experience in a tribal healthcare setting.

PREFERRED CERTIFICATION QUALIFICATION

N/A

ADDITIONAL REQUIREMENTS

N/A

WORKING CONDITIONS

The following demands are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Must be able to lift approximately 20 pounds.

ANMC is not a latex free facility; an employee should expect to work in an environment where latex may be present.